ArchitecturalDepot

I placed an in June order for 22 Shutters for a house I was remodeling. They gave me a delivery date of July 30. I called on Agust 1st and they said that the Manufacture was delayed and the new delivery would be on August 15th and that If I wanted I could cancel the order/ On August 17th when I call again they say the order has been pushed back to August 30 and that I could cancel the order, but there is nothing they could do. At this point, I could not cancel the order because it would delay me more but if I would have known that at the time of the order I would have never placed the order.

Architectural Depot is very unresponsive and not at all helpful. I had much better experience with Build.com. If you can stay away from them

I have ordered from this company several times... delivery is always quick, last order came during Thanksgiving holiday in less than 24 hrs... and products are always as described...

AVOID AT ALL COSTS!

SCAM OF A BUSINESS!

If I could give negative stars, I would. Company is a complete and total joke. I was promised my $65 order overnight via next day air (+ $85 shipping) - not only did the company fail to deliver on this, they then called me to inform me if I still wanted the item, they would have to charge me an incremental $250 shipping on top of the $85 initial charge).

Buyer, please take note and bring your business elsewhere - this is a company that cannot be trusted.

I ordered aluminum deck railing from Architectural Depot which was by far the cheapest place I could find the brand I was looking for. It took 4-6 weeks to get, which was fine. It arrived on a large pallet, looked to be packed well, no visible damage. When I was ready to install after a few weeks, I found 1 damaged item that looks like it was compressed by the strap on the pallet. I reached out to the customer service at Architectural Depot asking for a replacement, but since it was past the 72 hours from delivery, they refused. I needed to file a claim with the delivery carrier within that 72 hour window.
I'm not sure who packs their products, but I would assume the carrier just picks it up. ArchitecturalDepot refused to replace the damaged railing that they most likely caused and I received, which was only around 3% of the total order cost. Their expectation was for me to open dozens of boxes and inspect 100s of items for damage within the 72 hours. I attempted to reach them twice through their online chat feature, received no response over 3 weeks. Finally called them and they finally respond to my inquiry to deny my request.
Overall great prices, but very poor customer service.

I ordered a fireplace mantel from architectural depot
Took 3 mths to get then I received a cheap styrofoam piece of junk nothing like pic
Called they're so called management Andrew Gonzalez to explain what I recvd not to mention it was bowed in middle his response was it's not their problem
So that was that
Never again

I ordered $600 or so in products from this web site i got the email information and they gave me one tracking number and one order number for the items that i ordered but they never specified that each item get different tracking numbers so i order 32 items and im thinking the tracking number that they sent is for my whole order but it was only for 4 items i live in another country so i have to drive 6 hours to come and get the stuff in a PO box place since im from a country close to the US border and when i get there there is only one small package with 4 items so i decided to call and i asked for the manager the huy that was on the line told me that he was the manager and when i asked about my package he explains to me that they ship from different parts of the us and that before you place your order they specify that and i CAN understand That. What i cant understand is why the sent you a tracking number with the whole order on it like is all in there and when i tried to explain the guy he set sorry that he cant do anything for me, and when i ask for my other tracking numbers he says that he doesn't know what happened with the order that i will have to wait until tomorrow so he can se what happen with the rest of the order that hasn't ship.

I ordered from this web site because i thought that they were professional.
After this im sure i wont be ordering any more from them since the costumer service manager told me that he can not do anything for me