Jordan B.

I ordered some faux beams and shelves from them for a large project. After paying over $5,000, the shelves I received were only finished on one side and thus useless for my application. I had an extensive conversation with the sales rep explaining what I was using these shelves for. When I went back to management and asked for either an exchange for what I ordered OR a refund, I was told "the items are clearly pictured on our website". When you are ordering something online and speaking with a human being about EXACTLY what you need, and they fail to give competent guidance and then basically say "you should have read the fine print", you've found a business that will not be in business for the long term.