AMOMA.comReviews 2,983
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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Not prepared for new season. Room unimpressive. Told not to drink tap water, then ripped off for drinking water left in room - 330ml for Euros 2.50.
Couldn't have wished for better service. Everything was well arranged and worked well. Has no hesitations to book through AMOMA again.
Hi Leif R.
Thank you for taking the time to share your smooth booking experience with AMOMA.com!
Your AMOMA.com team
This is not a reliable website to book your vacation through. After we planned our vacation with friends they called us before 4 days and told us that all our booking is cancelled. They spoiled our vacation. I regret the time we spent on this website
Hi,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also contact us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
I booked my room near Disneyland just the night before at a great rate and had no problems at all with booking or hotel! Thank you!
Hi Margarita H,
Thanks for sharing your feedback!
Your AMOMA.com team
Amaaaaaaaaazing website and helpful
Keep it up and i hope more success for you in the future
Thank you
Hi Abdullah S.,
Thanks very much for your kind words!
Your AMOMA.com team
After a bad experience and several months waiting for them to take care of an issue I had, they finally made things right. I respect that they put in the effort to correct the problem.
Hi Tom U,
Sorry again for any inconvenience caused!
We checked your case and learned that we granted you a full refund and informed you by e-mail and phone on 07.11.2019 accordingly. Please allow several days for your bank to process this reimbursement.
Feel free to contact us at sitejabber@amoma.com if you have any questions about your refund.
Your Customer Support team
AMOMA is not a reliable company. It is not transparent regarding all the features of the contract, and makes it extremely difficult the process of cancelling. I DO NOT RECOMMEND AMOMA AT ALL. Keep an eye in it.
Hi GUILHERME P,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also contact us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
Booking holiday n. ******* made at the end of March 2019 for a hotel in Calabria for the second half of August. Booking paid in full and confirmed (with voucher issue) for more than a month and canceled by them on April 26,2019 by email without giving any reason. After many phone calls, the customer service advised me that the price paid was not sufficient and consistent for the local Italian agency to which they refer in Italy for Calabria. Since this is an OTA "intermediary" site (Online Travel Agency), and having no direct contact with the hotel, when you book, there is a risk that these local agencies, to which they refer, do not accept the price compromising the whole booking and creating damage to those who book even after a month, as in my case, especially if Italian people book foreign hotels in Italy with these OTAs. The prices are so low to attract customers and they are only for foreigners who come to Italy.
The customer service proposes to me as usual another arrangement, too bad it was of a lower category and at a much lower market price, and I did not accept it. They repaid me all but for them there are no penalties, the penalties are only for the customer who pays and decides to cancel!
Careful attention the site has its registered office in Geneva (Extra EU) and it is difficult to assert its rights also through the European consumer associations.
The customer service, although efficient, is well trained to give vague and script answers (see the answers they give to other review sites) with total lack of clarity and leaving the customer always in doubt. Read the reviews on the web from medium to poor before booking!
Hi Gcapicch G.,
In the unlikely event of a confirmed booking becoming unavailable at short notice, we will do everything in our means to relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation (e.g. A price difference), we will apply it without delay and we will offer continuous support for all other compensation requests prior to or post check-in.
We have looked into your case and apologize for any trouble caused.
We checked your case and learned that we granted you a full refund and informed you by e-mail on the 29th of April accordingly. Please allow 3-5 days for your bank to process this reimbursement.
Feel free to contact us at sitejabber@amoma.com if you have any questions about your refund.
Your Customer Support team
Booked hotel with Amoma as it was the best price. Printed off the voucher which was given in at the hotel on booking in. No problems.
This is the second time I have used AMOMA as they were the cheapest.
Hi Jackie R,
Thanks for your feedback and sharing your smooth booking experience, it's much appreciated!
Your AMOMA.com team
WARNING! This company is a 3rd Party Booking Agent and does not deal directly with the hotel properties. I booked in March and while the stay went well and the price was fair I paid Amoma but the hotel property double-charged me. They have not received payment 2 months later from the company that Amoma used to book the hotel. And they will not speak to hotel. So they use all the paperwork to work with their broker. In meantime, I am spending time and effort to get this resolved but have nothing to protect me. The hotel says I am responsible for payment and cannot get in touch with Amoma as they will not speak to hotel. They work with their middle ageny. Totally frustrating and no way to protect yourself. So i have paid twice for the room!
Hi Regina,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also contact us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
This is good site and useful for browsing to another site. This is very very helpful and cominication and great big site. I like it for this every product for sell.
Hi Subrata R.,
Thanks very much for your kind words!
We are very happy to have you as a customer!
Your AMOMA.com team
Booking hotels on the internet is always a bit of a gamble, but this one paid off. It was easy, the hotel was comfortable, and the whole experience trouble-free. Very happy customer.
Hi C W.,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us.
Your AMOMA.com team
Hotel nord 1901:1) closed to everything, but not in noisy street. For us this is the best location; 2) super clean, comfortable room. Luxurious looking lobby with decent prices, you can feel the hotel manager and staffs works hard to welcome you; 3) No hiding fee from AMOMA.com and this hotel.
Hi Julie T.,
Thanks for sharing your feedback!
Your AMOMA.com team
Brilliant service from booking and paying to the drivers and communication.
Emails, texts and pin numbers for you own records and security.
Will recommend to anyone wanting taxi's away from home. 11/10*
Easy check in, they have LOTS for the kids to do. You will not regret staying here!
Just don't walk around without any shoes because we all know how painful it is to step on a Lego!
Had to extend trip by a few days and was able to find rooms in same hotel at a fantastic rate- in fact, arranged it were I didn't have to change rooms. Worked out perfectly and was a smooth process.
Hi Sean B.,
It's great to hear you could seal an excellent deal on AMOMA.com!
Your AMOMA.com team
Room and hotel facilities very good. The meal and drinks were really good value for money and the staff were extremely helpful. Large car park so no problem parking on site. Good road links in and out of Manchester.
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi P N,
We are an allround hotel booking platform that works independently from the individual accommodations. Nevertheless we strive to offer you great quality hotels, so feel free to send your feedback to our quality department at sitejabber@amoma.com. Please be advised that we also offer verified guest reviews on each hotel page, so you can find out more about your future hotel here.
We remain at your service,
Your Customer Support team