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AMOMA.com Questions & Answers
Here's what consumers have asked with answers from AMOMA.com staff and previous consumers.
142 questions answered
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169 questions sorted by: recent | popular | fewest answers
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Hi Tina, Thank you for submitting your honest question! In the unlikely event of a confirmed booking becoming unavailable at short notice, we do everything in our means to relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation (e.g. a price difference), we apply it without delay and we offer continuous support for all other compensation requests prior to or post check-in. Of course, should you wish not to receive an alternative hotel in this situation, we can issue a full refund. Please feel free to reach out to us at support@amoma.com so that we can clarify your question. Your AMOMA.com Team

By AMOMAcom C., AMOMA.com Representative
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Hi Madhvi, We regret to hear about this situation. We have looked into your case and learned that all the requested details have been sent to you on 16.05.2017 by e-mail. Don't hesitate to contact us at support@amoma.com should you have any other questions! Your Customer Support Team

By AMOMAcom C., AMOMA.com Representative
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Hi Wendy B, Thanks for your interest in one of our offers! Please contact our Customer Support team at support@amoma.com so we can clarify your questions and assist you with your booking. Your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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Hi mohammediqbal p., Please contact our customer support team at customersupport@amoma.com so we can look into this matter together. Thanks, your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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Hi Sanjay S., Please contact our customer support team at customersupport@amoma.com or +41 225 182 013 so we can look into your booking together. Thanks, your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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Hi Lynn, We work with a live booking system which allows us to offer you the best hotel deals in real time. The offers that we get come from our suppliers - wholesalers that have contracts with the hotels - so not from the hotel directly. Booking with AMOMA.com, you can be sure you always make a great bargain not only price-wise. A majority of our amazing deals also comes with exclusive extras such as included breakfast or deluxe room types while many of our competitors offer mostly room-only options. We hope to see you soon, Your AMOMA.com Team

By AMOMAcom C., AMOMA.com Representative
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Hi Ashley, Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always contact us by phone +41 225 182 013, by email at sitejabber@amoma.com and via our on-page LiveChat. We hope to see you soon, your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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Hi Petrovics I., Thank you for submitting your information! You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Also, our customer support team is available 24/7 to provide you with a great booking and travel experience. If you have any doubts, you can always contact us by phone +41 225 182 013, by email at sitejabber@amoma.com and via our on-page LiveChat. We hope to see you soon, your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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Hi Jeanine, Please contact our customer support team at at customersupport@amoma.com, via LiveChat, from your account directly or + 1 917 624 9013 so they can provide proper support for your request. Thanks, Your Customer Support Team

By AMOMAcom C., AMOMA.com Representative
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Hi Sandra P., Thanks for submitting your question! And good news: You don't need to enroll in a membership program to receive our exclusive hotel discounts! Simply create an account on AMOMA.com and tick the box to subscribe to our newsletter in the preferences area. The best hotel deals will find their way to your inbox soon. Happy travels, your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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