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AMOMA.com Questions & Answers
Here's what consumers have asked with answers from AMOMA.com staff and previous consumers.
149 questions answered
22% answered in 1 day
176 questions sorted by: recent | popular | fewest answers
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Hi Tina, Thank you for submitting your honest question! In the unlikely event of a confirmed booking becoming unavailable at short notice, we do everything in our means to relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation (e.g. a price difference), we apply it without delay and we offer continuous support for all other compensation requests prior to or post check-in. Of course, should you wish not to receive an alternative hotel in this situation, we can issue a full refund. Please feel free to reach out to us at support@amoma.com so that we can clarify your question. Your AMOMA.com Team

By AMOMAcom C., AMOMA.com Representative
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Hi Madhvi, We regret to hear about this situation. We have looked into your case and learned that all the requested details have been sent to you on 16.05.2017 by e-mail. Don't hesitate to contact us at support@amoma.com should you have any other questions! Your Customer Support Team

By AMOMAcom C., AMOMA.com Representative
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Hi Wendy B, Thanks for your interest in one of our offers! Please contact our Customer Support team at support@amoma.com so we can clarify your questions and assist you with your booking. Your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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Hi mohammediqbal p., Please contact our customer support team at customersupport@amoma.com so we can look into this matter together. Thanks, your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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Hi Mike M., Please contact our customer support team at sittejabber@amoma.com or +1 917 624 9014 so we can look into this matter together. Thanks, your Customer Support team

By AMOMAcom C., AMOMA.com Representative
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Hi Felishia, Thank you for reaching out to us! We have been in business for over 5 years and we are currently one of the biggest online hotel booking platforms. Due to the fact that we do not have direct contracts with the hotels we advertise, and instead we deal with local suppliers, all of our reservations are pre-paid and have to be paid a the moment of confirming your reservation on our website. Alternatively, for some offers we offer an Early Booking option, which allows you to pay a small deposit in order to confirm your reservation, and the rest of the amount can be paid at a later time. We remain at your service, Your Customer Support Team

By AMOMAcom C., AMOMA.com Representative
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Hi Regina, Please note that we just replied to your review in order to send you a notification. Please use the link received in the email and you will be able to access your review. Otherwise try to log in with your email used to post the original review and manage your account and reviews from there. Thank you for your honest question! Your customer support team

By AMOMAcom C., AMOMA.com Representative
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Hi Jerome D., Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always contact our customer support team and we are happy to reconfirm your booking with the hotel prior to your check-in. We hope to see you soon, your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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Hello, Thank you for reaching out to us! Please provide us your booking ID so that we may be able to assist you further. Your Customer Support Team

By AMOMAcom C., AMOMA.com Representative
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Hi Wesley Z., Thanks for reaching out to us! Please provide us your booking ID and one of our agents will contact you to further assist you. Your AMOMA.com team

By AMOMAcom C., AMOMA.com Representative
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