AMOMA.com Questions & Answers

Hi Tina, Thank you for submitting your honest question! In the unlikely event of a confirmed booking becoming unavailable at short notice, we do everything in our means to relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation (e.g. A price difference), we apply it without delay and we offer continuous support for all other compensation requests prior to or post check-in. Of course, should you wish not to receive an alternative hotel in this situation, we can issue a full refund. Please feel free to reach out to us at support@amoma.com so that we can clarify your question. Your AMOMA.com Team

Hi mohammediqbal p., Please contact our customer support team at customersupport@amoma.com so we can look into this matter together. Thanks, Your AMOMA.com team

Hi Felishia, Thank you for reaching out to us! We have been in business for over 5 years and we are currently one of the biggest online hotel booking platforms. Due to the fact that we do not have direct contracts with the hotels we advertise, and instead we deal with local suppliers, all of our reservations are pre-paid and have to be paid a the moment of confirming your reservation on our website. Alternatively, for some offers we offer an Early Booking option, which allows you to pay a small deposit in order to confirm your reservation, and the rest of the amount can be paid at a later time. We remain at your service, Your Customer Support Team

Hi Madhvi, We regret to hear about this situation. We have looked into your case and learned that all the requested details have been sent to you on 16.05.2017 by e-mail. Don't hesitate to contact us at support@amoma.com should you have any other questions! Your Customer Support Team

Hi Wendy B, Thanks for your interest in one of our offers! Please contact our Customer Support team at support@amoma.com so we can clarify your questions and assist you with your booking. Your AMOMA.com team

Hello John, Thank you for reaching out to us! We are aware of the unfortunate situations that can sometimes occur and we kindly inform you that every client in need is assisted by our customer support department. As we do not deal with the hotels that we advertise on our website directly, and instead we use suppliers, miscommunications can sometimes happen, inconveniencing our clients. We are constantly working towards improving our services and our customer satisfaction. Unfortunately, even after the issue is resolved, not everyone updates their review to reflect the assistance received and the fact that the issue has been taken care of. We remain at your service, Your Customer Support Team

Hi Jerome D., Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always contact our customer support team and we are happy to reconfirm your booking with the hotel prior to your check-in. We hope to see you soon, Your AMOMA.com team

Hi Werner, Thank you for reaching out to us! Please not that we only deal with hotel bookings. If you wish to reserve any special facilities at the hotel you need to do with with the hotel directly. Regarding vehicle hire we recommend you contact a specialized agency. If however the hotel does not see your reservation made with us in their system, please provide me your booking ID and we will assist you further.

Hi Ashley, Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always contact us by phone +41 225 182 013, by email at sitejabber@amoma.com and via our on-page LiveChat. We hope to see you soon, Your AMOMA.com team

Hi Deirdre M., Thank you for submitting your honest question! You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Also, our customer support team is available 24/7 to provide you with a great booking and travel experience. If you have any doubts, you can always contact us by phone +41 225 182 013, by email at sitejabber@amoma.com and via our on-page LiveChat. We hope to see you soon, Your Customer Support Team