Gcapicch G.

Booking holiday n. ******* made at the end of March 2019 for a hotel in Calabria for the second half of August. Booking paid in full and confirmed (with voucher issue) for more than a month and canceled by them on April 26,2019 by email without giving any reason. After many phone calls, the customer service advised me that the price paid was not sufficient and consistent for the local Italian agency to which they refer in Italy for Calabria. Since this is an OTA "intermediary" site (Online Travel Agency), and having no direct contact with the hotel, when you book, there is a risk that these local agencies, to which they refer, do not accept the price compromising the whole booking and creating damage to those who book even after a month, as in my case, especially if Italian people book foreign hotels in Italy with these OTAs. The prices are so low to attract customers and they are only for foreigners who come to Italy.
The customer service proposes to me as usual another arrangement, too bad it was of a lower category and at a much lower market price, and I did not accept it. They repaid me all but for them there are no penalties, the penalties are only for the customer who pays and decides to cancel!
Careful attention the site has its registered office in Geneva (Extra EU) and it is difficult to assert its rights also through the European consumer associations.
The customer service, although efficient, is well trained to give vague and script answers (see the answers they give to other review sites) with total lack of clarity and leaving the customer always in doubt. Read the reviews on the web from medium to poor before booking!

Weekend booking made on 21 March 2019 in Calabria from 27 to 30 June 2019 at Hotel delle Stelle - Sangineto (CS).
Reservation confirmed for more than a month and then CANCELED office on May 14,2019, without my consent, as the customer service informed me that the price purchased (in EUR) was not for Italians but only for residents in the UK. "WHAT YOU NEVER VIEW". The problem of the low price purchased (270), according to them, was put forward by their local agency to which they refer for reservations in Calabria (Meeting Point Italia - Tropea (VV) which does NOT have accepted the price too low 270 but they asked me, as a citizen residing in Italy, the new price of 392. PAY ATTENTION that the bookings through this site are NOT reliable, because if the agreed price, is OK for them then OK, but if it is too low, they only create problems and cancel your office booking, even without your consent. They reimburse, but in the meantime, after 1 month and a half, they create the damage anyway.
Beware as the TRAVELREPUBLIC.IT site does NOT exist anymore and also the customer service number *******634 no longer answers anyone, they agree incorrect prices with local partners justifying that they are only for UK residents.