AMOMA.comReviews 2,983
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AMOMA.com Reviews Summary
AMOMA.com has a rating of 3.7 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 444th among Travel Deals sites.
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Perfect and genuine tension free worth able stay we enjoyed with family first time we booked hotel with amoma.com
Outstanding hotel. Still the best hotel I stayed in Switzerland. Knowledgeable staff and concierge.
Quality hotel both from food and accommodation. Well located in the old town
Conveniently central, with surprisingly quiet and comfortable rooms, given its location.
The Thyme restaurant offers first class food at very reasonable prices.
The staff are all extremely pleasant, making the experience really enjoyable.
We got the best price for our hotel room using AMOMA. We will use them again in the future should the need arise
It was a good price for a double room. But when we got to the hotel we were told our double room only had one bed.
Why not advertise it as a single?
NEVER AGAIN!
No! See my review.
I had a terrible experience with this company i booked a trip to jamaica and it was a disaster from start to finish. Firstly my ocean view room was that of a factory and where they slaughtered some of the meats they probably prepared for you, the staff informed me that they were sold out of rooms so there was nothing else they could do. I tried to call amoma directly and ended up with a $100 phone bill charged because they customer service number is in switzerland! The room also had mold on the ceilings and all over the bathroom and there was a point that the ceiling started pouring water into the room and it smelled of mildew. I brought all these issues to amoma attentions and they assured me it would be handled and i would be refunded and that was in march we are now in june of which they tell me there is nothing they can do to give me my money back and i have to go thru the resort directly, i did that and they said since they were paid my amoma and not me, that amoma had to request the refund, which i am sure they never did. So now i am out of thousands of dollars and there is no one taking blame for this only placing the blame on me. Another thing that was a red flag was after i made my reservation i had to call 5 times to get the resort to even see my reservations, and when i got there it was an issue finding it as well. Complete nightmare. Do no waste your time or money dealing with this fraudulant company, i truly do not know how they are in business.
Hi Brandi J.,
Please note that we contacted you on 11/06/2019 by e-mail to resolve your matter. Feel free to contact us at sitejabber@amoma.com if you have any further questions about your booking!
Your Customer Support team
After we had inconvenience time, staying at Holiday Inn, Manhattan-Financial District, NY. Amoma's customer service reached out, and apologized for that time. They even offer full-refund and future discount. Thank you for the excellent service which i usually don't have from other agencies. For future customer, look closely what you book and call them when you are in doubt. Since wording sometime cause confusing, and it results inconvenient.
Hi Hoang T,
Thanks for your great feedback! It's great to hear that you appreciate the work of our customer support team. Your kind words give us the incentive to strive to provide even better service to our customers every day.
Your AMOMA.com team
I was booking room with 2 beds, instead the hotel gave us 1 king bed which makes uncomfortable for the trip. I ask receptionist "why". They said third party was lying to me
We were very happy during our stay. The employees were very helpful and with a smile on their face, ready to assist us. The room was nicely located with a great view. Service was good also.
Hi Vanda A.,
Thanks for your feedback and sharing your smooth hotel experience, it's much appreciated!
Your AMOMA.com team
When I booked a room in Anaheim, hotel pricing was spot ON! This time, in my attempt to reserve a room in Ontario, prices were exceedingly higher compared to other sites. Pricing value is inconsistent at this point.
Hi JASON P.,
Kindly note that we work with a live booking system, meaning that rates and availability can change at any moment. Special limited offers at the best rates are indicated on our website.
Your Customer Support team
Seamless & no argument at destination hotel. And no attitude for snagging a luxury room at economic price.
Hi Helen B,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us.
Your AMOMA.com team
This website was completely misleading to me. I had booked a room for two nights ordering a Double Room, calling hotels to double check that a Double Room had two beds(they confirmed this), only to arrive at my hotel and notice that my room was a single bed. The website was extremely unclear in what type of room I was getting, not providing me with adequate details to know what I was receiving. Not only this but I was on HOLD for their customer service for over 4 hours (2 hours each day I called) and the customer service representative had the audacity to tell me he needed to take another call after talking to me for 15 minutes. This website ABSOLUTELY does not care about it's customers or it's customer's concerns. When I complained about the misleading information since the hotel told me there would be two beds, they said that there was absolutely nothing they could do. I will NEVER be booking from this website again because of they do not do ANYTHING to accommodate to their customers nor care enough to hear their concerns.
Hi Kimberly B.,
Hello,
Please note that we contacted you on 27/05/2019 by telephone to resolve your matter. Feel free to contact us at sitejabber@amoma.com if you have any further questions about your booking!
Your Customer Support team
Excellent accommodation and services, hope for my next business travel I' can choose the same Hotel. Room is excellent, silent, breakfast with traditional foods, restaurant in the top with wonderful view
Hi Ovidiu B.,
Thanks for sharing your feedback!
Your AMOMA.com team
Stayed at the Holiday Inn, Gosforth Park Hotel, Newcastle.
A great hotel, polite and professional staff.
Very comfortable, clean and decorated to a high standard.
Will definately stay there again. 5*
Hi Steven H.,
Thank you for taking the time to share your hotel experience booked with AMOMA.com!
Your AMOMA.com team
Was very satisfied with Jurys. Room was spotless, stafff friendly and the breakfast was amazing, such a selection
Hi Mabel M,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us.
Your AMOMA.com team
Great service. Efficient and great prices available - better than anywhere else. I would use them again
Hi Mary S.,
It's great to hear you could seal an excellent deal on AMOMA.com!
Your AMOMA.com team
I stayed at the Hilton and this site was cheaper than any other. No problem, very easy to access and navigate. They send you email confirmations but there arent any free cancellations options. So you do need to be certain what you are booking
Everything went as planned no problems, it was the cheapest booking compared to lots of other sites. Reliable and would book with them again.
Hi Susan C.,
Thanks very much for your kind words!
Your AMOMA.com team
They confirmed a booking that never existed at when I arrived at the hotel in Dubai. Be warned! Very unreliable company
Hi Adesola A.,
After several attempts to contact you and without a reply from your side we have unfortunately not been able to assist you any further.
We strive to provide each and every of our customers with the best possible service, so feel free to contact us at sitejabber@amoma.com anytime so we can further investigate this matter and find a satisfactory solution together with you.
Your Customer Support Team
Huge hotel. Clean comfortable rooms. Staff were polite and accommodating. Would recommend, and would stay there again.
Hi Shona g.,
Thanks for sharing your feedback!
Your AMOMA.com team
From the business
AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Miranda,
We have checked our system and learned that you have booked a Double Room. On our platform a Double Room is a room with a bed sufficient for 2 adults (Queen bed or King bed). You can find this information, along with all other bedding descriptions in our Terms & Conditions section on our website.
We remain at your service,
Your Customer Support team