website thubmnail of Amazon Prime
How would you rate Amazon Prime?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Jeff T.
Unfollow Jeff T.
Send Message
Share Review
Report Review

Amazing User Experience!
February 9, 2024

Hands of to the developers of prime link for continuously updating and improving the platform. It's clear they are dedicated to providing users with the best experience possible.

Date of experience: February 9, 2024
South Carolina
3 reviews
1 helpful vote
Follow Kathy F.
Unfollow Kathy F.
Send Message
Share Review
Report Review

Amazon Prime repackaging was sloppy. Couldn't order two sets of towels at once. Had to order separately. Came in two separate boxes on two different days. However the towels were exactly as described! Beautiful, plush, egyptian cotton.

Date of experience: February 24, 2015
Florida
4 reviews
1 helpful vote
Follow Jessica C.
Unfollow Jessica C.
Send Message
Share Review
Report Review

So worth it!
August 10, 2017

When I first heard about paying to have Amazon prime I scoffed at that. I am a deal hunter by nature and added fees sounded ridiculously unnecessary. I got a student discount though and was able to try it at half price. I have to say I use it ALL the time. I love the 2-day shipping (usually makes it), the easy and often free returns, the television and movies to watch, the music to listen to, the early sale access, and the customer service is top notch. A few times I had a complaint they squared me away in minutes. I even had an item break shortly after I received it and they took it back no questions asked. They refund you as soon as you ship the item back as well. I know there is more they offer. I feel that it makes this a good deal esp if you are always purchasing items online. If you bought a music subscription service or tv/movie service it would also easily cost as much or more than this alone.

Date of experience: August 9, 2017
Florida
2 reviews
3 helpful votes
Follow MJ V.
Unfollow MJ V.
Send Message
Share Review
Report Review

LOVE AMAZON
June 12, 2018

Always can depend on 2 day shipping being 2 days. Dont hesitate because shipping is free with prime. The one time they DID screw up they bent over backwards to make it right. Didnt receive an item I NEEDED on time. They sent it out again- at no charge- and refunded my $ for the first shipment without me even asking. Turns out the USPS delivered the item to the house across the street by mistake. When I told amazon, they told me to just keep it. Rare to find customer service that is so eager to please their customer. They are my go to app for just about everything.

Date of experience: June 11, 2018
California
25 reviews
47 helpful votes
Follow Julie S.
Unfollow Julie S.
Send Message
Share Review
Report Review

Amazon Prime is one of the best services. I live in Natomas and with such a busy lifestyle not always able to go to the store Amazon Prime makes it so easy. You can order grocery items from the Prime Pantry which most times are priced better than at the store and receive them within a couple hours same day. This is so convenient and good quality items, name brands even. Love Amazon Prime

Date of experience: June 19, 2018
Wyoming
10 reviews
32 helpful votes
Follow Debra S.
Unfollow Debra S.
Send Message
Share Review
Report Review

I have a Walmart in my town and that's about it. So when ever I need anything and no time to drive 2 hours to the city I go to Amazon. With Amazon Prime I get it in two days. You just can't beat it. We started our account when building a house as we knew we would need a lot of items that are overpriced in town. It has been 3 years and I have not canceled my membership. It is well worth the yearly fee. Also we get to watch the free prime movies. If they were a bit better with categorizing so you could browse easier we would use them more than Netflix. Currently unless I know the show I want to watch I head over to Netflix instead.

Date of experience: February 22, 2016
New Mexico
1 review
1 helpful vote
Follow Rachael R.
Unfollow Rachael R.
Send Message
Share Review
Report Review

I ordered a JACKERY SOLAR PANEL $699.00 with a $140 Coupon & They sent me a Superjare Gaming table 7933BC $99.99 instead. UPS picked it back up, I was given the tracking stub. Amazon received it back, and they want me to wait 3 to 4 weeks for a credit when it specifically stated that when they received my Item back, I would be issued my credit back to my card. They made a huge error and now want me to wait 3 to 4 weeks for my money. Bad policy. Disputed this with Discover and JACKERY was also notified of their handling of this. Never again!

Date of experience: February 2, 2024
Colorado
1 review
2 helpful votes
Follow Eric H.
Unfollow Eric H.
Send Message
Share Review
Report Review

When they don't deliver your package (15-20% of the time) you have to wait 3 days to get a reorder or refund. It takes a while to get through to a representative. After that it's no problem getting a refund, harder to get a reorder & I have never heard of them doing an investigation meaning the cost of all the lost items is simply being passed on to us.

Date of experience: November 8, 2023
Georgia
2 reviews
13 helpful votes
Follow Sally L.
Unfollow Sally L.
Send Message
Share Review
Report Review

Super worth
August 6, 2015

I still have Amazon Prime because I obtained a free half year upon entering college, then didn't realize that it didn't expire after this period and started to charge me.
Normally I'd be upset by this because I'm paying for a service I don't want, but in this case, Amazon Prime proved to be so useful I just kept paying for it after I finally realized it was charging me haha
My membership costs about $40, and within the course of it, it usually pays itself off. Between my parents ordering electronics, my brother getting books and me ordering whatever I feel like, we use a lot of free shipping. The reliability and speed are so nice, because if you order from Prime, you never have to worry about the quality. What you pay for is what is promised. If it's cheap, it's cheap. If you paid more, it's usually good.
Sometimes it even gives cool discounts. I got my hard drive half off, shaving off $50, paying off the price of the membership immediately.

Date of experience: August 4, 2015
Texas
1 review
0 helpful votes
Follow Keeley P.
Unfollow Keeley P.
Send Message
Share Review
Report Review

Lovely experience
January 28, 2023

Only complaint being my additional $50 gift card has yet to be processed the one I exchanged seconds prior to the $15 one I'm leaving the review for. Other than that I'm incredibly thankful for the opportunity and for coming in clutch with the Amazon fresh when we were hungry hungry.

Date of experience: January 27, 2023
New York
2 reviews
2 helpful votes
Follow Maritza C.
Unfollow Maritza C.
Send Message
Share Review
Report Review

I signed for Amazon Prime after placing an order to receive free 2-day shipping, howedcver I forgot to cancel it before the trial period and ending up paying the full cost. As a result I've found myself using the service more I would ask that they make more items available for free 2-day shipping. Other than that the streaming is pretty rad and their customer support it great

Date of experience: November 21, 2014
Illinois
3 reviews
20 helpful votes
Follow Samantha K.
Unfollow Samantha K.
Send Message
Share Review
Report Review

Fastest Delivery Ever!
October 7, 2015

Amazon Prime is the best service I had using so far, amazing products with the best discounts and the fastest delivery. Its so hard for the competitors when Amazon Prime is on the Market, you can't beat that. Not to mention the new option - 1 Hour Delivery. My last two year purchase are only from Amazon and I am always satisfied with the service.
Totally recommend!

Date of experience: October 7, 2015
Virginia
4 reviews
3 helpful votes
Follow Brenda C.
Unfollow Brenda C.
Send Message
Share Review
Report Review

Best Bang for your Money
November 13, 2017

I have been an Amazon Prime member for 10 years. I do most of my shopping through Amazon Prime... music, movies, pictures, auto, pantry, etc. I usually compare prices with other stores and Amazon Prime wins. PLUS I get my packages delivered in two days with free shipping.

Date of experience: November 13, 2017
GB
16 reviews
97 helpful votes
Follow Sam C.
Unfollow Sam C.
Send Message
Share Review
Report Review

Brilliant.
November 2, 2015

Great choice of films & tv programmes to watch and great quality too.
Also, ordered from amazon and received next day delivery with Prime - amazing service. Ordered on a Sunday evening and the item arrived on the Monday morning.

Date of experience: November 2, 2015
New York
4 reviews
24 helpful votes
Follow Monique W.
Unfollow Monique W.
Send Message
Share Review
Report Review

So far so good
November 16, 2015

I have ordered several products from them... my advice. Chk consumer size chart i orders waist trainer too small i kept it tho cause i plan on losing weight. Also chk emails for arrival time all my packages were left on porch-the reason i gave 4 instead of five. Hope my advice was helpful.

Date of experience: November 16, 2015
California
2 reviews
2 helpful votes
Follow Berl H.
Unfollow Berl H.
Send Message
Share Review
Report Review

Leaking ink cartridge
September 19, 2023

I open the plastic bag went to place the black 209 xl in my printer, removed the safety and covered my hand, into my HP printer and on the tile in office. I called Amazon where sorry there is nothing Amazon will. Can,t get ink off my hands, I have replace my printer and get on my hands and knees and hopefully can get the black ink off the tile.thinking of returning my chase prime card, checking out Walmart,Sam's club and ebay. Poor business Amazon, everyone beware something goes wrong there not professional enough cover damages from there products
Berl. California

Date of experience: September 19, 2023
Maryland
2 reviews
10 helpful votes
Follow Michael R.
Unfollow Michael R.
Send Message
Share Review
Report Review

AmazonPrime is a great service for us. Free two day shipping on all items sold or fulfilled by Amazon, we even get same day delivery for some select items if we order early in the day. Plus, we only need one subscription for our household.

Besides the shipping services, Prime Subscription also gives us access to Amazon Video & Amazon Music. In addition, we also get access to PrimeNow with deliveries times of 1 or 2 hours as well as restaurant deliveries.

Highly recommended!

Date of experience: October 20, 2016
Illinois
2 reviews
15 helpful votes
Follow Ken B.
Unfollow Ken B.
Send Message
Share Review
Report Review

Worth the Subscription
August 30, 2016

We live outside the city core but Amazon is still able to deliver everything we need within 2 days or less. Couldn't live without this service and would be willing to pay double if we needed to. Worth every penny.

Date of experience: August 29, 2016
West Virginia
2 reviews
9 helpful votes
Follow Delores C.
Unfollow Delores C.
Send Message
Share Review
Report Review

LOVE Amazon!
April 2, 2016

Amazon is the first place I go on the net when searching for most items. I can always find such unique items and very reasonable prices. I have never had a problem with items not arriving as promised nor have I received damaged items. I would recommend Amazon to anyone!

Date of experience: April 2, 2016
Ohio
2 reviews
1 helpful vote
Follow Ashley G.
Unfollow Ashley G.
Send Message
Share Review
Report Review

I love Amazon Prime. The free 2 day shipping is amazing & their customer service is one of the best (and you can just chat online to talk to them). Their media selection under Amazon Prime isn't the best, but the other aspects of Amazon Prime make it worth it. It's especially convenient when you don't have a car.

Date of experience: July 22, 2015

Overview

Amazon Prime has a rating of 2.6 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon Prime most frequently mention customer service, credit card and business days. Amazon Prime ranks 3rd among Streaming Movies sites.

service
131
value
125
shipping
120
returns
103
quality
112
+47