As long as you don't have a problem you are great. My phones are great my coverage is great. The price is amazing! I bought a phone when they were running a special. It expired in a week. (the small print did not say anything about activation just purchase I read every little word) The site said ships in 2 days. WRONG They took a week to mail it and then when I filled out the rebate I got an email saying sorry was activated outside of the dates. The chat is obviously overseas. They don't even read the messages sent I swear. The most frustrating Customer service experience in my life. So ask long as you aren't counting on a limited rebate item you are golden. I really do love my phone, service and paying $100 for 5 lines of unlimited text, talk and 2G of data. You can't beat it. I still recommend them to others but I warn them about the customer support. I can't see any other reason why I need to deal with customer support again so it is smooth sailing from here on out.