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How would you rate Amazon Prime?
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Wisconsin
26 reviews
74 helpful votes
Follow Douglas R.
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No service
January 7, 2016

Fast shipping but no customer service. Multiple times items were "not available" and they kept providing new dates, but never actually shipped.
Tried to contact them, left multiple emails, not a single response.
Cancelled prime.

Date of experience: January 7, 2016
North Carolina
1 review
1 helpful vote
Follow D B.
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Last 3 times I've ordered from Amazon products hasn't been delivered on time with no explanation which then leaves you to deal with a customer service call center outside the United States. Buyers beware

Date of experience: July 16, 2022
Missouri
2 reviews
1 helpful vote
Follow Kevin S.
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If you want to know how good it is go open a manhole cover climb down and sit for a while
Largest collection of b and c movies there is the rating are lies ex. Howard the duck is ranked 5 of 5
It's 139 per year which is cheaper than Netflix but three content is lacking. The same movies show in every category so as to make it look larger. The app locks up allot it's slow moving to screen from screen. Prime is just another garbage streaming service from a company that only cars about purify l profit.there are less then 10 a class movies. And of course a commercial advertising prime before everything. Advice tv will soon be dead get into books.but if you can't use Netflix. Stop giving your hard earned money to a global conglomerate who gives you a garbage product. Try to give a negative review on Amazon and they delete it.

Date of experience: May 14, 2023
Poland
4 reviews
0 helpful votes
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Prime issues
October 28, 2018

How you can call yourself "one day delivery" I pay 13$ a month for one day delivery and what? I ordered item and then it comes after 4 days, when basic member gets in 6? So what's the point. You have to fix this.

Date of experience: October 26, 2018
Costa Rica
3 reviews
13 helpful votes
Follow Jessie M.
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It's ok, but...
May 14, 2015

This service was great at first (I guess because it's new) but as time went on there were hardly any New or Good movies being added. Bad thing is they want you to pay for the year up front and then they don't have anything new... so now you paid for a service you are only going to use for a couple of months. Very disappointed.

Date of experience: May 14, 2015
India
12 reviews
2 helpful votes
Follow Raelyn G.
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Lots of option
October 5, 2020

Whenever i want to watch something funny, horror, mystery or even romantic my first choice is to go on amazon prime. They have lots of options to choose from. There monthly subscription is also chip compare to Netflix and all.

Date of experience: October 5, 2020
Michigan
1 review
10 helpful votes
Follow Tim B.
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I pay for prime for fast delivery which is nonexistent at this point then they are selling third party and when it all falls apart amazon says deal with the third party(jegs) who also suck. Here's a 10 dollar credit, I have 10 hours over a two week span trying to solve just this one of many issues and still don't have what I ordered but I do have a 10 dollar credit

Date of experience: August 4, 2023
Arkansas
1 review
0 helpful votes
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Security issues
August 20, 2022

I am innately suspicious about any company that has no viable way to complain, and Amazon meets that criteria. They don't want to hear complaints. I have used Amazon and Amazon Prime for years, but lately I have had security issues with them - one of which caused my debit card to be blocked. Since this is how Amazon Prime is paid, they used another card/bank on my conveniently listed cards. I removed ALL cards from Amazon's list to resolve the issue. Now I am getting texts with links. I am not stupid! No way I'm going to trust a texted link. Phone calls can be scams as well. I really like Amazon, but this is a deal killer. If my cards are not safe with Amazon, then neither is my privacy. Amazon needs to address this - fix it and make a simple way for people to let them know it is happening. This looks way too much like looking the other way on the part of Amazon.

Date of experience: August 20, 2022
GB
2 reviews
19 helpful votes
Follow Austin T.
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This is my favorite streaming platform so far. I have been subscribed to netflix for a long time, but it only featured the films and shows that I already watched before, but most of the contents on Prime is original and fun to watch. The UI is also great I think. But they need to improve some Interfaces like the dashboard should show more contents.

Date of experience: June 2, 2022
Ohio
2 reviews
0 helpful votes
Follow Brenda W.
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Complicated
February 12, 2017

I tried to sign up for a discount by filling out information to start my account. When it came to adding my mother's maiden name it kept popping up that I could only add letters in the box, which I did, trying several times to get it to accept and it never would. It was very frustrating so I gave up and ordered the book cheaper from another sight.

Date of experience: February 11, 2017
Texas
20 reviews
87 helpful votes
Follow Echosyn E.
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Amazon Degrades Itself
October 1, 2021

I have shopped at Amazon Prime since it began. Over the years they have gradually become sloppier in their promises and their fulfillment. They have shrunk the movie selections while raising the rental prices. The product reviews are not managed for truth and accuracy. Fake reviews and reviews that belong at another product is now the norm rather than the exception. I had been getting 5% cash back occasionally then that stoped without notice. Amazon does not respond to complaints about deceptive merchandising and deceptive advertising. The quality of shipping packaging of products has taken a nose dive.

Date of experience: October 1, 2021
Illinois
3 reviews
11 helpful votes
Follow Michael K.
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Used to be a great thing. Now Amazon is seemingly continously raising rates, instituting fees and overall decreasing value.

Just another example of corporate greed run amok.

I'm dumping it after 5 years. F- These people.

Date of experience: December 29, 2023
Washington
2 reviews
0 helpful votes
Follow Rob K.
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Lots of benefits!
June 1, 2021

Because of the fast shipping with Prime, amazon has become our primary way of purchasing non-grocery goods. And even when I'm at a physical store, so many people purchase through amazon and leave reviews, I often check the reviews and pricing on amazon before buying in the physical store. Add on the benefit of the movie selection, and we feel the annual fee is well worth the money. And there's even more benefit than I've described, like their music.

Date of experience: May 31, 2021
New Jersey
1 review
1 helpful vote
Follow Carolina B.
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Amazon prime is not worth it any longer. They don't provide prime benefits especially with shipping next day orders come in two to three days. It's ridiculous and a total waste of money. Plus they outsourced their customer service so the reps you get are like robots. No more friendly, caring reps. Don't waste your time or money.

Date of experience: April 15, 2023
GB
3 reviews
10 helpful votes
Follow robin F.
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Amazon prime is definitely a option to consider if you use amazon frequently as the 2 day delivery can come in handy for last minute buying before going on holiday or really anything short notice. So far i have been very impressed with amazon prime and would recommend it.

Date of experience: May 9, 2015
Arizona
27 reviews
32 helpful votes
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Amazon Prime not only gives you 2 day free shipping, it also comes with Prime Movies, TV and Music. That in itself is worth the price of admission. I've always received top notch customer service and they have an excellent return policy.

Date of experience: January 9, 2016
Idaho
1 review
17 helpful votes
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Amazonprime saves me so much time and money. I'd rather shop online than drive all over looking for something specific. With amazon I can read real reviews, buy without leaving the house and get free shipping. If you have a legit need to return and it was no fault of your own they are fair about refunds.

Date of experience: February 10, 2015
North Carolina
2 reviews
5 helpful votes
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LOVE IT
April 29, 2016

How can you beat free 2 day shipping? Any time I have had an issue, which has only been 2-3 times in several years, the return was very easy. I know the price is rising slightly this year... but the convenience, time savings, shipping saving, prime shows on my xbox - totally worth it.

Date of experience: April 29, 2016
Georgia
3 reviews
11 helpful votes
Follow Prudent S.
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But seriously folks, AP, deserves it. Just given the sheer content available. $100 a year, which includes free shipping is nothing, given the amount of stuff most people tend to buy. One way they COULD, possibly, improve it would be to include services like Kindle Unlimited rather than charge separately for them. Just my opinion, though.

Date of experience: January 1, 2018
Tennessee
14 reviews
12 helpful votes
Follow Terry W.
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If you happen to shop often on Amazon, you should really get this great deal. For $99 (the last I checked) you get unlimited 2-day shipping or if you're not in a hurry, they will give you credit towards other product for future use.

I used them for birthday, Christmas and personal with 50+ purchases last year. I got my money's worth on shipping alone.

There is also the bonus feature of free movies (limited to prime selected) and ability to check out one ebook per month. Granted the number of movies & t. V. shows that are free through prime are free but it does rival other streaming sites, with no commercials.

Definitely worth the money but only if you are a frequent shopper like me.

Date of experience: January 20, 2018

Overview

Amazon Prime has a rating of 2.6 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon Prime most frequently mention customer service, credit card and business days. Amazon Prime ranks 3rd among Streaming Movies sites.

service
131
value
125
shipping
120
returns
103
quality
112
+47