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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

Georgia
4 reviews
8 helpful votes
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All good
August 19, 2015

I seem to be going against the trend here, but my experience with amazon.com so far has all been good. I've used the site about 8 times and in each instance the products have arrived promptly and have been exactly what I ordered. I have not attempted to return anything so I don't know how well that process works. On a few items (such as pet supplies like treats and toys) the price has been well below what I would pay in local stores, even with the shipping charge, and the quality has been equivalent or better.

Date of experience: August 18, 2015
New Mexico
2 reviews
2 helpful votes
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Amazone
August 18, 2015

My kids use this website often. They are happy with the site and the turn around time for receipt if products.

Date of experience: August 18, 2015
Oklahoma
2 reviews
4 helpful votes
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I have never ordered from Amazon that it didn't arrive on time. The prices are reasonable and lots of choices.

Date of experience: August 18, 2015
Rhode Island
3 reviews
2 helpful votes
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My Review on free gift card websites:
I've been on a lot of websites that has ways to make extra cash... I've noticed that there's a lot of different ways that you could get a free gift cards PayPal Cash Ect. But one website that I do love is InstaGC. I've made so much money off of them so if I and love and things to do and the website is easier then most. I love it because if I'm on my way to Walmart I can cash out and boom there is my money right there on my phone instantly. I just had to let everybody know because I have been through a lot of different sites/apps. To find the real paying ones. I have read soon many reviews Ect. Just to find the ones that pay the easiest and the fastest. I started doing that about eight months ago right before Christmas time to make a little extra cash for some gift money for family members And my children. Let me tell you I'm addicted now lol. I'll let you know that I really does work you just have to pick and choose which ones are the best ones and ends the instaGC is definitely one of the best. I go on the instaGC as well as swag bucks if you want my referral actually for an extra bonus when you sign up or even if you have any questions or need some pointers my link is

http://www.instagc.com/*******. I've made 400$ so far on just this one website. Another one that I love is Swag bucks my ref for that one is and you get a bonus to sign up as well...
www.swagbucks.com/refer/Jstackbundlez
Like I said I would be happy to give anybody tips Ect. So any questions don't hesitate. I just think it's so exciting lol :)

Date of experience: August 18, 2015
Malaysia
2 reviews
0 helpful votes
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Love Amazon.com
August 18, 2015

Amazon is one of my favorite stores! If i have problem its fixed right away

Date of experience: August 18, 2015
Texas
12 reviews
1 helpful vote
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So so
August 18, 2015

Recently Amazon curbed an order, it was offered only for prime members and I do not want to become a member, I do not order consistently from them, I was disappointed and still am

Date of experience: August 18, 2015
Jamaica
11 reviews
37 helpful votes
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If they break it we will replace it not questions asked. I love that motto, that gives me the impression that you care and if you do I will definitely do business with you.

I bought a few things from Amazon online and I have never had a bad experience with them. I still have a few purchases from them that are still in use, quality products. I absolutely love their website, there are so much for the eyes to see. It compels you to buy even when you are just browsing.

My friend regularly buys from them and she has never had a complaint other than buying the wrong sizes, that's her fault really. I don't mind when she does though because I end up getting the products.

What I love about Amazon too is that they are an online electronic department store where you can shop for computers, apparel, computers, books, DVD's and more. Not only that you can also make money on Amazon by selling your services, sell your apps, become an affiliate, advertise your products, you can self-publish with them, You can actually make money on Amazon. The different ways I mentioned and more. Isn't that awesome.

Another plus is that there are different ways of making payment for purchases with their payment products: Awards Visa card, store card, corporate credit line, you can also shop with points, they have their credit card marketplace and they also have currency converter. They cater to the needs of everyone.

Amazon provides products and services, services in the form of employment not only for those they employ in their immediate circle but for everyone else who take advantage of the services they offer. Whether you want to self-publish with them, become an affiliate, advertise your products or become and Amazon vendor, and there are more to choose from.

Go ahead check out their website whether to buy something or do something, you'll be glad you do.

Date of experience: August 18, 2015
Indiana
2 reviews
2 helpful votes
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Good experience
August 17, 2015

I've found nearly everything I've looked for on this site. It is very straight forward-no hidden shipping/handling at the end like some sites. I do try to stick to the items filled by Amazon as others can take a LONG time to arrive.

Date of experience: August 17, 2015
Pennsylvania
2 reviews
3 helpful votes
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I have used Amazon many of different times and have always been satisfied with their service.

Date of experience: August 17, 2015
Ohio
2 reviews
26 helpful votes
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It's ok.
August 17, 2015

For the most part, I do like Amazon and shopping on the site. My complaints would be that if you live in apartment or aren't home when the item ordered arrives, they will leave the item in plain view where someone can see it or take it. As of January 2015, the USPS will no longer take your package back to the post office if a delivery is missed. Most items are no longer shipped by UPS. I live in an apartment and have had my packages left in the mail room area. Where anyone can take it. Amazon will only replace a stolen item ONCE.

Their "warehouse deals" aren't the best in my case. I have purchased a few things from their "warehouse deals" and each item was broken. I had to return all of them. Amazon did refund my money.

Date of experience: August 17, 2015
New Jersey
3 reviews
12 helpful votes
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Best site in the world
August 17, 2015

Best Site for sale and purchase both purposes i must say this is best site in the world

Date of experience: August 17, 2015
Massachusetts
2 reviews
5 helpful votes
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We've been shopping on Amazon for several years now and love it! Being a Prime member means that our purchases usually arrive within 48 hours and their track record of success is excellent! The choices of products are better than I could ever find in one store.
Cheers to Amazon and thank you for excellent service!

Neil

Date of experience: August 17, 2015
Florida
2 reviews
15 helpful votes
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I have ordered so many things from Amazon. They all arrive when stated, or earlier. I have never been disappointed with anything I have ordered.
When I can't get something locally, I turn to Amazon first, before I order from other sites. They usually have the lowest price, and timely delivery. You can trust Amazon.

Date of experience: August 17, 2015
Canada
2 reviews
3 helpful votes
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Love Amazon.com
August 17, 2015

Very happy with Amazon, never had any issue with this site. Bravo!

Date of experience: August 16, 2015
Hong Kong
5 reviews
39 helpful votes
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Customer Service
August 17, 2015

Amazon.com offers excellent and prompt customer service, and a good selection of products.

The cons are that its shipping costs need to be carefully monitored because those can be extraordinarily high. I also exclude so called Amazon UK, whose customer support staff I have found to be negligent, if not careless and incompetent..

Date of experience: August 16, 2015
Maryland
2 reviews
7 helpful votes
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I recently had to return an item and Amazon makes it very easy. I immediately received a phone call and the Representative was pleasant, patient and very professional. The refund was handled quickly. The only reason I did not give 5 stars is because a couple of deliveries had problems (wrong quantity sent, broken package) but they took care of it quickly.

Date of experience: August 16, 2015
California
10 reviews
5 helpful votes
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Fantastic!
August 16, 2015

I've been a Prime memeber since they started offering it. I orrder anywhere from 50-100 times per year, and have come to rely on them to make my life much easier. Prices are decent, not always the lowest, but delivery is free and fast.

Date of experience: August 15, 2015
New Jersey
4 reviews
5 helpful votes
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Excellence
August 16, 2015

I mostly buy CDs or books every time it arrives super fast and I love the Amazon music app I've never really had a bad experience

Date of experience: August 15, 2015
Kentucky
2 reviews
1 helpful vote
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Great
August 16, 2015

Shopped a lot at Amazon no problems packages arrive on time and receive great service. A lot of items are cheaper than most other places, pleased about that too! Check it yourself you won't regret it..

Date of experience: August 15, 2015
Canada
2 reviews
11 helpful votes
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Brilliance
August 15, 2015

I never had any trouble with amazon. Amazon is fantastic. They provide everything at their store, that is why everyone praise this.

Date of experience: August 15, 2015