The worst and most incompetent shipping service I ever have experienced was with 2Go, the retail shipping partner of Federal Express in the Philippines. The conclusion must be that Federal Express service to the Philippines and within the Philippines must be considered unreliable.
A document requiring urgent delivery to Manila was sent from a Federal Express outlet in Cebu, the Philippines, on March 31. The waybill shows that it was designated for AIR shipment. Instead, 2Go sat on it for a week and then put it on a boat to Manila on April 6. It is now morningon April 8 and the package still has not arrived at its destination.
This was a crucial document, and the failure of FedEx/2Go will cost me over one thousand dollars, distress, disrupted sleep, and anxiety over the domino effect triggered by this abject negligence. One failure does not make a case, but I will not trust FedEx to, from or within the Philippines until it finds a partnership that can provide satisfactory service.
I note that 2Go fashions its expertise as "supply chain." I am reminded of the saying, a chain is only as strong as its weakest link – and to my regret, I found it.
I thought I might be almost alone in my criticism of FedEx. I find that even Amazon banned its vendors from shipping through Federal Express because of its poor delivery service. The name FedEX used to be a watchword much as Google is today for web searches. Poking around the web, I get the impression that Federal Express doesn't care about its reputation. Possibly that's because it can't keep up with the complaints and it's given up