Microsoft Store

Initially it seemed to be inconvenient, but I got adjusted to microsoft store quickly. I download themes for my desktop, install all crucial applications in a blink of an eye. If we compare installation process when you download something from the net, then it's far slower.
So, I'm glad using it and can't understand those scolding it.

Been trying to order an Xbox for a Christmas gift, first my credit card blocked the purchase thinking it was fraud, got that approved and resolved now Microsoft won't let me order. They told me there was a 24 hour block on my account because I tried ordering it so many times, waited 24 hours and Microsoft won't allow the purchase to go through. Spent an hour on the phone yesterday and still nothing resolved.

I got an HP laptop for about $2100 from MS store last year and it said it came with the extended warranty. One year later the warranty they offered doesn't exist or they don't honor it.

And the HP laptop has had some many glitches.

The MS ecosystem is just so so sadly.

I was trying to buy a Surface laptop. MS sales is broken at every turn. The specs said one thing, but no model was offered with those specs. I went on "support" chat and got a message that they were closed after 6PM PT. The time was 3:30. Then I called "support" and got someone who I could barely understand and he had trouble understanding me. After much frustration, I said forget it and hung up. Later, I received an email from MS (Microsoft Surface <*******@email.microsoft.com>) offering me info about the Surface (which I already knew). I emailed back to express my disappointment with MS and the postmaster said the email didn't exist. So, I went to Lenovo and found a much better laptop with everything I wanted for $1000 less.

There's a arbitrary limit of 10 devices and it's the dumbest thing I could have possibly thought of imagine having multiple pcs and then being forced to make entire new accounts just to download apps on multiple rigs

The Microsoft Store offers a wide range of software, hardware, and digital services for both consumers and businesses. I appreciate the ease of browsing and purchasing products through the online store, as well as the frequent sales and promotions that offer great value. The customer service is responsive and helpful, and I've had positive experiences with both online and in-store purchases.

I haven't really used microsoft store on my laptop much, as I didn't think I needed games on my laptop, but I do have a singular online game that updates frequently. So the game was going through one of its updates, and I was unable to update it because every single time I opened up microsoft store to update the game, it closed. The one time I used it, it was completely unable to help. Don't use it, its completely unreliable and fragile as glass.

Please never purchase anything from the MICROSOFT store, why? They have completely automated there password reset if you lost it you will never again be able to reset your account unless you have old credit card numbers and passwords. You will be out all the money you have spent and nothing you can do about it.

This is such a terrible downloader. Use steam or anything else for games. The microsoft store takes ages to download something and it doesnt even show you the percentage its at. So stupid. Never use it. Just use steam for games or download apps on chrome

The rep who sold me the Surface lied to me and the company refuses to honor the $100 post-sale credit they promised. Even though it was written and saved in the chat log. Two follow-up chat conversations and a very long phone call to sales support and each time was told "we can't do anything, but we've put a note in for the chat rep and they will contact you tomorrow to fix this". All BS. No one ever follows up. Asking for a manager gets you hung up on. Which means another 30 minutes on hold or waiting for a chat rep to respond.

I will never buy another Microsoft device again.

Pleasant enough until they get your money and then useless. My new laptop bugged out after about a week and a half, no worries that happens.
Then:
1. They tried to tell me I would have to pay postage to return the item
2. I've spent hours talking to technical support trying to see where the item was.
3. After around my 5th session with customer support they are telling me it will take 3-5 business days before they send out my exchange, this is a day after they have received my item.
4. Customer service have kept me waiting for over an hour at times, once not even coming back to me.
I'm not usually one to do reviews, but given the amount of money this huge company is saving through primarily selling online rather than high street rents I would expect them to be able to handle a simple return.

There is no way that they can have to\oribe products because this is microsoft that we are talking about. Everything that I have got from them has been god and I like that very much, You just need to take a look at it form a different perspective.

Getting help is such a pain. I will be spending as little money with Microsoft as possible.

Many of the problems I've had should be routine but I can spend hours trying to solve this. Microsoft doesn't seem to care about me or my time and I guess my business isn't big enough.

From now on before I buy from companies I am going to test their customer service. I do not have all day to waste on their cheapness in their refusal to invest in decent customer service system.

Called MS service, hard to understand with the very heavy accent, not sure what she said half the time.
Went to the very big impressive MS store at Mall of America, made an appointment for computer check-up. The guy was in a great hurry, talked very quickly, not really sure what he did, so fast, only once did he look directly at me, most of the time he was staring at the ceiling. I was scheduled for a twenty-minute app. That lasted seven. As I was waiting I looked around at a few items, all were very expensive, guess they have to pay for the Hugh store, and the six or so salespeople, not ITs, only four of them, maybe thats why the IT was in such a hurry.

I bought windows vista from a website that claimed to be selling OEM software for a cheap price and I fell for it hook line and sinker. I installed it and then got the message that it would not register through MS. Turns out I bought a fake copy of it and MS knew it and I could not get my money back from the site which was later shut down. Now when I buy MS software I found the best place is just to do it from microsoft itself. The prices are all the same. If you go to Dell or any other site you can see the price of any windows upgrade or office is always the same so you might as well play it safe and just buy it from microsoft and stop worrying you are getting the real software of if they license key will work. If you buy from here you can at least call microsoft and they can make sure it works!