• Microsoft Store

2018 CUSTOMER CHOICE AWARD

Microsoft Store

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Overview

Microsoft Store has a rating of 3.19 stars from 205 reviews, indicating that most customers are generally satisfied with their purchases. Microsoft Store ranks 109th among Computer sites.

  • Service
    28
  • Value
    23
  • Shipping
    16
  • Returns
    17
  • Quality
    16
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
0
Negative
7
4
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I ordered a phone from Microsoft Store & within 2 months it developed faults.
  • I can't really call them a customer service rep because there is no customer service.
How would you rate Microsoft Store?
Top Positive Review

“Use it on a daily basis”

Imrul A.
7/2/23

Initially it seemed to be inconvenient, but I got adjusted to microsoft store quickly. I download themes for my desktop, install all crucial applications in a blink of an eye. If we compare installation process when you download something from the net, then it's far slower. So, I'm glad using it and can't understand those scolding it.

Top Critical Review

“Disney + app was uninstalled for no reason and now won't update/download”

Motswedi M.
11/29/23

I came back for holiday and I found my app gone for no reason. I tried uninstalling and installing it but it said "something happened on our end" and it keeps asking for microsoft edge's latest download! Come on, I have microsoft edge (latest version downloaded) but it still does not work! What else does this thing WANT! WHY THIS THING?! I pay good money for good apps, not ones that don't work. I WANT MY DISNEY + BACK NOW!

Reviews (205)

Rating

Timeframe

Other

Reviews that mention popular keywords

microsoft store (34) customer service (21)
Thumbnail of user motswedimews
1 review
0 helpful votes
November 29th, 2023

I came back for holiday and I found my app gone for no reason. I tried uninstalling and installing it but it said "something happened on our end" and it keeps asking for microsoft edge's latest download! Come on, I have microsoft edge (latest version downloaded) but it still does not work! What else does this thing WANT! WHY THIS THING?! I pay good money for good apps, not ones that don't work. I WANT MY DISNEY + BACK NOW!

Thumbnail of user gregs1507
3 reviews
0 helpful votes
August 23rd, 2023

I have been going back and forth with Microsoft products and apple products with the pc. I will continue to have an apple product for certain things and Microsoft for some.

Thumbnail of user imrula
12 reviews
3 helpful votes
July 2nd, 2023

Initially it seemed to be inconvenient, but I got adjusted to microsoft store quickly. I download themes for my desktop, install all crucial applications in a blink of an eye. If we compare installation process when you download something from the net, then it's far slower.
So, I'm glad using it and can't understand those scolding it.

Thumbnail of user bobb1792
1 review
3 helpful votes
June 15th, 2022

Microsoft is the worst system I have ever attempted to use I would rather get a vasectomy from a lion on meth than continue to use Microsoft I finally understand why people want to kill themselves, I hope Bill Gates gets lost in a mine field, I'm coming for your little skinny behind and when I find it I'm going to kick it all over this town-o, town-o, town-o. Microsoft has caused me to take up a new hobby, binge drinking Microsoft gives me an itch on the roof of my mouth that only the barrel of a shotgun can scratch. Eat $#*! you greedy bastard

Thumbnail of user arunj23
1 review
0 helpful votes
March 5th, 2023
Verified purchase

I got an HP laptop for about $2100 from MS store last year and it said it came with the extended warranty. One year later the warranty they offered doesn't exist or they don't honor it.

And the HP laptop has had some many glitches.

The MS ecosystem is just so so sadly.

Products used:
Laptop

Service
Value
Shipping
Thumbnail of user adelaidem13
1 review
1 helpful vote
June 1st, 2022

Getting help is such a pain. I will be spending as little money with Microsoft as possible.

Many of the problems I've had should be routine but I can spend hours trying to solve this. Microsoft doesn't seem to care about me or my time and I guess my business isn't big enough.

From now on before I buy from companies I am going to test their customer service. I do not have all day to waste on their cheapness in their refusal to invest in decent customer service system.

Tip for consumers:
Outlook runs ok until you have a problem. My account is repeatedly being hacked and I can't even find a replace to report it. So the problem isn't getting solved. I am tired of wasting my time with both these Microsoft accounts and am going to find less "Fat Cat" services that will appreciate my business and help me solve problem quickly without red tape and stress

Products used:
Outlook. Microsoft 365

Value
Quality
Thumbnail of user anthonyl947
1 review
0 helpful votes
August 28th, 2021

Tried to preorder about three times input all my details for the xbox series x only to be denied every time and sent back onto this screen that says it out of stock. I honestly give up on this site literally cannot preorder or buy any console. If you look at the pre-orders for your xbox series x halo edition they're on EBAY listed for double the price. Those are the people you're selling to that aren't even remotely interested in your product and more interested on making money over it. Ridiculous.

Thumbnail of user yolac
7 reviews
25 helpful votes
May 31st, 2019

I hate your Windows 10 so much! It searches for updates all the time and my laptop doesn't work!
Chrome opens during ten minutes! Is it normal?

Thumbnail of user kathyb1881
2 reviews
0 helpful votes
August 31st, 2023

I'm always scared to get viruses on my computer and I was about to buy online a software to clean up my computer to take safety precautions.

Products used:
Software

Service
Value
Shipping
Returns
Quality
Thumbnail of user keitha425
1 review
2 helpful votes
March 18th, 2022

I ordered a Xbox headset for my son that ended up being returned but when I called to reorder it they were unable to do it so I asked for a refund instead. I sat on thephone with the rep for about an hour and she ensured me my money would be returned, here I am a month later and still haven't been reimbursed. On top of that it is literally impossible to talk to a person or even chat with one #microsoftrobbedme

Thumbnail of user jc1584
1 review
0 helpful votes
August 15th, 2022
Verified purchase

The rep who sold me the Surface lied to me and the company refuses to honor the $100 post-sale credit they promised. Even though it was written and saved in the chat log. Two follow-up chat conversations and a very long phone call to sales support and each time was told "we can't do anything, but we've put a note in for the chat rep and they will contact you tomorrow to fix this". All BS. No one ever follows up. Asking for a manager gets you hung up on. Which means another 30 minutes on hold or waiting for a chat rep to respond.

I will never buy another Microsoft device again.

Products used:
Microsoft Surface Pro

Service
Value
Shipping
Thumbnail of user kristinaw192
2 reviews
0 helpful votes
August 2nd, 2023

Returned product using the RMA USPS First Class Pkg label sent to me. Tracked with USPS and this is what came up. Tracking Number:

*********************
"Tracking Not Displayed
Tracking information will not be displayed because this package was shipped with counterfeit postage. Please contact the merchant or seller with any questions."
I guess it isn't MS fault, however I had to pay credit card for product and a LATE Fee. "
I'm filing a dispute with VISA.

Products used:
NONE Returned VIA USPS with RMA given to me by seller "WEITE"
Counterfeit Postage!!!!!!

Thumbnail of user melaniem817
1 review
0 helpful votes
November 28th, 2022

Been trying to order an Xbox for a Christmas gift, first my credit card blocked the purchase thinking it was fraud, got that approved and resolved now Microsoft won't let me order. They told me there was a 24 hour block on my account because I tried ordering it so many times, waited 24 hours and Microsoft won't allow the purchase to go through. Spent an hour on the phone yesterday and still nothing resolved.

Products used:
Trying to order the Xbox but they won’t allow me

Service
Value
Thumbnail of user natgaspardwoiu
15 reviews
0 helpful votes
March 29th, 2024

The Microsoft Store offers a wide range of software, hardware, and digital services for both consumers and businesses. I appreciate the ease of browsing and purchasing products through the online store, as well as the frequent sales and promotions that offer great value. The customer service is responsive and helpful, and I've had positive experiences with both online and in-store purchases.

Thumbnail of user smithc82
2 reviews
0 helpful votes
June 20th, 2023

I have been using various Microsoft services for both personal and professional purposes, and overall, I must say that Microsoft has impressed me with their range of offerings.

Service
Thumbnail of user jeremyb602
1 review
0 helpful votes
January 5th, 2022

I like this site its has good beautiful design and also fluid all what devs need to do is to make it fast

Thumbnail of user joshuab1208
1 review
2 helpful votes
March 10th, 2022

Sucks $#*! completely. Take hours to download small apps with decent internet. I can't even download the Minecraft launcher

Thumbnail of user ragond
5 reviews
4 helpful votes
January 11th, 2021

I have not had any terrible experience using th microsoft store because it has some very good apps but I have had bad experiences too. There are some apps with so many issues than buying them is just a waste of time. When it comes to windows they are ok but they need to have more improvements.

Thumbnail of user burhanalihammad
1 review
0 helpful votes
March 31st, 2023

Very good app helps people to buy and even ship things and is best app to buy different products and daily household things.

Products used:
Shoes

Thumbnail of user annan892
1 review
0 helpful votes
March 4th, 2023

Doesn't say anywhere how I can configure my account and the instructions are wrong! I cannot log in and there is nowhere I can find out how I can log in with the code I need that I NEVER MADE. I am losing my mind and I am usually a calm person. They have the worst support system!

Thumbnail of user rayj248
2 reviews
2 helpful votes
August 24th, 2022

After changing the windows, I faced some issues with reactivating the MS office 2019, as after I activate it and restart my pc, I have a message that the MS Ofiice didn't activated. What can I do?

Thumbnail of user martinh313
10 reviews
8 helpful votes
January 10th, 2021

There is no way that they can have to\oribe products because this is microsoft that we are talking about. Everything that I have got from them has been god and I like that very much, You just need to take a look at it form a different perspective.

Thumbnail of user jamesc6682
2 reviews
0 helpful votes
August 8th, 2023

Please never purchase anything from the MICROSOFT store, why? They have completely automated there password reset if you lost it you will never again be able to reset your account unless you have old credit card numbers and passwords. You will be out all the money you have spent and nothing you can do about it.

Tip for consumers:
The customer services agents you will contact will basically tell you too bad.

Products used:
The online movie purchases

Service
Value
Thumbnail of user djfemmiej
35 reviews
76 helpful votes
June 10th, 2018

Third-party companies are ruin ruining the reputation of Microsoft and other major companies particularly with drivers which you need to keep your computer up to date they are allowing these third-party companies to access your information your data and generally these apps and drivers are not credible. There are technicians that ask you to get into your computer and then they offer you high rate prices to fix things in the name of Samsung Microsoft and other companies these big companies need to track these sites shut them down and direct people to their website to download information and get drivers these third-party companies are nonsense they need to be stopped and we should not be paying for drivers that should be available on the site you bought your device from. I am well-versed on the internet but there are many people that are not and these big companies like Microsoft are destroying computers by allowing third-party companies to invade computers phones that were purchased from Microsoft Samsung I could go on and on enough fix it

Thumbnail of user briant595
7 reviews
1 helpful vote
January 10th, 2021

Microsoft has only given me the best thing since back in the days. It keeps on improving and adding updates to its software and even after you have bought the old versions you will be able to get the new version for free as long as you have a license.

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