Microsoft Store

Called MS service, hard to understand with the very heavy accent, not sure what she said half the time.
Went to the very big impressive MS store at Mall of America, made an appointment for computer check-up. The guy was in a great hurry, talked very quickly, not really sure what he did, so fast, only once did he look directly at me, most of the time he was staring at the ceiling. I was scheduled for a twenty-minute app. That lasted seven. As I was waiting I looked around at a few items, all were very expensive, guess they have to pay for the Hugh store, and the six or so salespeople, not ITs, only four of them, maybe thats why the IT was in such a hurry.

I bought windows vista from a website that claimed to be selling OEM software for a cheap price and I fell for it hook line and sinker. I installed it and then got the message that it would not register through MS. Turns out I bought a fake copy of it and MS knew it and I could not get my money back from the site which was later shut down. Now when I buy MS software I found the best place is just to do it from microsoft itself. The prices are all the same. If you go to Dell or any other site you can see the price of any windows upgrade or office is always the same so you might as well play it safe and just buy it from microsoft and stop worrying you are getting the real software of if they license key will work. If you buy from here you can at least call microsoft and they can make sure it works!

My computer has crashed many times in the last week because an update from May 2019 did not down load. This is per them. Tried twice to down load the update but could not. Told to get a flash drive in Order to down load into it & then my hard drive. Every time I have called Microsoft support they tell me they are connecting me to " second level tech " but all I get is background music for a half hour. I now have I have a useless computer because of this.

Purchased in-game content from the store. Kept checking with support since the content never showed. Support stated that I should get a refund, but refund departments denied my refund and said I was SOL that it didn't appear in my game. In the long run, Microsoft Store took my money for goods that were never given then refused to give my money back when even their support could see that I never accessed the content. Never will spend money through them again.

Terrible. UPS lost the shipment. UPS has accepted and issued this to Microsoft. Microsoft support acknowledges and promises to call me back in 24 hours to issue a new order. It's been 11 days. I have called back 6 times. No one has contacted me back. No email no phone call.

The support experience is outstandingly bad. There is no way to speak to anyone that can actually do something. The first line of support can easily be replaced with an auto attendant. It's THAT BAD. Then at the end of every failed attempt to get support the agent asks "Is there something else I can help you with?"
Really? I just told you that I didn't receive what I ordered and paid for. What else would I need?
The person in charge of setting up this support process at Microsoft needs to be fired immediately. It's completely ridiculous. It's actually worse than not having a human answer.

Tried to preorder about three times input all my details for the xbox series x only to be denied every time and sent back onto this screen that says it out of stock. I honestly give up on this site literally cannot preorder or buy any console. If you look at the pre-orders for your xbox series x halo edition they're on EBAY listed for double the price. Those are the people you're selling to that aren't even remotely interested in your product and more interested on making money over it. Ridiculous.

I recently purchased a Surface Pro 8 online at the surface store. I have had issues with the product from the start. Yesterday the onscreen keyboard would not appear. I called customer support and requested a call back, it came and then I had to wait on hold for over 9 minutes for someone to talk to. After going back and forth for a few minutes I was told to hold on again as he was checking something-I was disconnected. I called back, received another call back, this time I waited over 12 minutes. I told him that I was dissatisfied and wanted to return everything. He transferred me to sales, I spoke for a few minutes with someone and again was disconnected. You can't make this crap up.

Do not buy anything from Microsoft store, you will never get the correct product, AND you won't get your money back! 2 months I have been dealing with this, they shipped the wrong product in the box, called immediately to get the process going. They made me buy the exact same product for a 2nd time, and said they would refund me. There are no humans that answer the phone, cust support is online now, and you just go in circles and it brings you back to where you started. I returned the wrong product shipped, but still have not seen my refund over $1600. 00! Microsoft store is horrific, this kills me to say it but go to Best Buy (not much better) or a store you can physically put your hands on the product when you purchase it!

So, it was time to renew my office 365 subscription. I chatted with a sales rep on their store site about the best deal, and settled on a deal where i buy a tablet and get office for one year plus a $25 gift card, for only $15 more than just getting office alone. They sent the tablet, but not the office key or the gift card. And when I contacted them, I was told that I needed to repurchase office separately even tho my order confirmation clearly lists it as included. SO PISSED OFF!

I would rather eat 3 month old pizza that has been rotting in the trunk of a car than call the customer service line for Microsoft. Getting a refund for unauthorized charges was a nightmare... after three hours on the phone - being transferred and cut off multiple times - we were finally told that they are INCAPABLE of issuing a refund and that I would have to use the online form. Which I had already tried to do without success since there were so many unauthorized charges. They did inform me that I would have to submit multiple forms. One of the people I was transferred to and from had literal roosters in the background. Completely disgusting and unprofessional service.

Horrible experience have been a loyal console client for years and on the preorder I was waiting for 11:00am to purchase and their website was giving freaking errors and did not allow to buy the damn console. I called they place on hold for mora than 10 minutes to come back and give me the BS answer that it was sold out. I have a picture of the error at 11:07 am when i tried to purchase picture below. Really disappointed at how poorly a loyal client is treated.