Called MS service, hard to understand with the very heavy accent, not sure what she said half the time.
Went to the very big impressive MS store at Mall of America, made an appointment for computer check-up. The guy was in a great hurry, talked very quickly, not really sure what he did, so fast, only once did he look directly at me, most of the time he was staring at the ceiling. I was scheduled for a twenty-minute app. That lasted seven. As I was waiting I looked around at a few items, all were very expensive, guess they have to pay for the Hugh store, and the six or so salespeople, not ITs, only four of them, maybe thats why the IT was in such a hurry.