I ordered a Xbox headset for my son that ended up being returned but when I called to reorder it they were unable to do it so I asked for a refund instead. I sat on thephone with the rep for about an hour and she ensured me my money would be returned, here I am a month later and still haven't been reimbursed. On top of that it is literally impossible to talk to a person or even chat with one #microsoftrobbedme