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Microsoft StoreReviews 157

2.3

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Microsoft Store Reviews Summary

Microsoft Store has a rating of 2.3 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Microsoft Store most frequently mention customer service, credit card and business days. Microsoft Store ranks 152nd among Computer sites.

service
27
value
22
shipping
15
returns
16
quality
16

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New York
2 reviews
4 helpful votes
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This site can hold orders for many hours before releasing the product (4+ hours so far) Even calling in to customer service is useless.

Date of experience: March 31, 2017
New York
2 reviews
1 helpful vote
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The only...
February 18, 2017

... thing I got here is Win10. And it was free... I dunno if the store is worth using, guess just not for me. But if to say about the store - its navigation is quite convenient and intuitive - good design.

Date of experience: February 18, 2017
Australia
1 review
4 helpful votes
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Brilliant service
February 15, 2017

I ordered 2 x laptops online but I'd made a mistake with my credit card number. They contacted me immediately and rectified over the phone. Very polite and helpful man. He said it would be 3 to 5 business days for delivery. The laptops came today! Just the very next day after ordering them. Fantastic service!

Date of experience: February 14, 2017
Canada
1 review
2 helpful votes
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Purchased a DELL laptop in Feb 2016. Had cooling fan problems in December 2016, noisy and overheats. NO SERVICE HERE - call Dell. Dell says registration is not correct, will look into it - back and forth - no RMA, no service, no useable laptop.

NEVER AGAIN - price was good but if you need it serviced good luck with that!

Date of experience: January 14, 2017
Canada
28 reviews
55 helpful votes
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Best Deal
January 1, 2017

I was amazed they had the best deal on headphones I was searching everywhere for. Received them in less the a week and are so happy. Will be shopping there more often

Date of experience: January 1, 2017
Canada
1 review
2 helpful votes
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Called them after placing online order to make slight change. They ended up shipping and billing twice. Still waiting 3 weeks for refund after shipping second order back.

Date of experience: December 13, 2016
New Jersey
9 reviews
0 helpful votes
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Good
January 18, 2021

They have adorable prices and good production. I like this webstore.

Date of experience: November 25, 2016
Florida
2 reviews
4 helpful votes
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Surface Pro 3
November 23, 2016

Its everything there Laptops, Softwares etc. I Bought Surface Pro 3 and it's ok, I got my warrenty and my check, Fully Satisfied, Thank you

Date of experience: November 21, 2016
Ireland
1 review
0 helpful votes
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Simple as this xD
November 8, 2016

I bought office in the store and it is pretty simple to buy and make payment, thanks.

Date of experience: November 8, 2016
GB
5 reviews
0 helpful votes
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Unhappy
January 18, 2021

Not the greatest place to get your software, look elsewhere, keeps bugging me to install their windows 10 spyware...

Date of experience: October 3, 2016
GB
3 reviews
0 helpful votes
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Finaly got it
September 23, 2016

I buy my surface there, easy to order, all working as charm

Date of experience: September 23, 2016
NL
4 reviews
0 helpful votes
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A fine review on this website made me order my lap and I am happy to tell that everything works well.

Date of experience: August 16, 2016
California
3 reviews
8 helpful votes
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Mobile/Pc Apps
July 2, 2016

There is a vast choice off things to keep you busy on the go mobile apps and games free or pay for ok if bored on the train plane and theres also plenty off apps and games for Pc as well to do work or at home relaxing free or pay for fast easy all in one place connect windows mobile to Pc and you can use apps off there all so upload download

Date of experience: July 2, 2016
GB
5 reviews
7 helpful votes
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Truthfull review
July 1, 2016

To say they make the products they sell them for high prices compared to other third party retailers which us a shame. They supply most goods quickly and the goods have warranty that goes with most products. No problem with the products just the price.

Date of experience: June 30, 2016
Ohio
2 reviews
5 helpful votes
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I am currently 17 years old working a part time job and I saved five weeks of paychecks to to pay for a surface three. Then after using it a total of four times the screen went blank and would not turn on and the surface logo kept blinking. After I saw this I sent it back to get a new one because they said they could send me one due to it still being on warranty, and it cracked while in shipping AND they blamed it on me saying it was intentional damage. They were telling me I had to pay $220 if i wanted a new one for something I didn't even do this is BS. $220 should be about another two paychecks for me... do you think I'm made of money? Don't waste your money OR TIME paying for the pieces of crap they're selling.

Date of experience: June 23, 2016
RU
24 reviews
8 helpful votes
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Hello, Bill)
May 18, 2016

Since childhood, I use these products) Though not all at them turns out perfectly, but often I stay Dowle

Date of experience: May 17, 2016
Switzerland
10 reviews
8 helpful votes
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Old new Microsoft
May 16, 2016

Their rebranding and a better quality has increased their sales. Anyhow it is still Microsoft, not Apple.

However, their do provide nice discounts for students and decreased prices for many products. Keep going guys!

Date of experience: May 15, 2016
Canada
1 review
2 helpful votes
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Purchased a sweet laptop... the graphics card did not work... sent it back for exchange... meen while. The laptop goes out of stock and they can't to anything to replace it... stupid systeme... Worst shopping experience ever! NEVER buy from this site!

Date of experience: April 29, 2016
Illinois
24 reviews
24 helpful votes
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Nothing particularly special about this store either.

Date of experience: April 28, 2016
GB
2 reviews
0 helpful votes
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Good Laptop
April 28, 2016

I ordered Dell laptop and it exceeded my expectations. Everything works fast and service staff is very friendly. No technical issues encountered

Date of experience: April 28, 2016