AmazonReviews 11,118

I always prefer purchasing directly from Amazon although there are many good retailers on there. My last purchase from Amazon UK for beauty products and toiletries was fast although the shipping cost almost as much as the total cost of items.

In the past, parcels with free shipping often got lost and never made it to my home. Books and gifts purchased from Amazon.con would go missing. The service has improved steadily in recent years and hope this would keep up.

Amazon.com's site promised I would get a phone call in 1 minute when I needed help sending an item I added to someone's gift list. They did not call in over 25 HOURS despite feedback I would get a call within 1 minute. They later refused to allow me to add a gift to someone's wish list and send it to them. My crime was wanting to send a Teddy Bear.

I had spent hours on Amazon's site trying to add and then order a gift for an online friend who's address is known to Amazon via their wish list, in fact I had already ordered one item that was delivered so I couldn't understand why I could not get their site to work a second time.

When I finally spoke to someone in customer service from the "wish list" department I was told that I can not add something to someone's wish list and send it to them. If that is the case, why do they even allow consumers to add "gift ideas" to the friend's wish list profile if you can't buy them?

They told me it was because the recipient might want to return the gift, but I'm the customer, not the gift recipient. It's my money and I am buying a gift, not an item the recipient can return and get money in return.

The only rationale I can think of is due to sending inappropriate gifts, however I was trying to send a Teddy Bear for a friend, to help in a trying time. Amazon's employee had ZERO interest in trying to understand. Stupid policy is what we have so we're going to follow it. That should be their Slogan.

What is perhaps most ironic about the email I received from Amazon in response to my complaint is the last line of Amazon's email:

"Your feedback is helping us build Earth's Most Customer-Centric Company."

This has to be the biggest lie I've seen advertised by a company in years. What an absolutely horrible company to do business with.

I bought a jacket in Amazon.com. The item looks very nice in the picture. When I received the item…I could not believe it! It was TRASH… It was made of terrible material, 3 sizes too small and such low quality and value that I will not donate that to a homeless…a shame to send something like that to the United States (this item came for China). Thanks to Amazon, they immediately help me and to my surprise (based on other experiences) the money was return very fast! GOOD JOB AMAZON.COM!

I have been trying since June to get someone from Amazon to tell me why the daily emails no longer show any photos of the "deal" of the day, etc. They kept telling me that it should and that they were looking into it. No one ever got back to me! Today, while placing what will likely be my last order with Amazon, I was told that showing only links was a change they recently made. Who tries to sell something by not showing a picture? I really didn't believe the representative; I'm pretty sure he was just blowing me off. But if Amazon wants to remain a force, they need to up the Customer Service to what it used to be.