Amazon CA

I have been a Amazon Canada Prime member for years and the trend I see since recently is the quality of the stuff for sale. Within last two months I had to return two items because of their poor quality and the incorrect description.

To me it's very clear a whole bunch of sketchy eBay sellers are evading Amazon now with their crappy products sold at much higher prices. You can actually see this if you read the product description, incorrect and broken English - the same style you see on eBay.

And the shipping is another story, I'm a Prime member but I had to wait for 6 days to get some of the stuff delivered.

I started to shop at real brick and mortar stores dealing with real people, and I won't be renewing my prime membership this year.

Worse and worse delivery services, tracking does not work and delivery is always made 2-3 days after the date when the package should arrive.
This is the classic message every time you try to see an update on your package tracking:
We're very sorry your delivery is late. Most late packages arrive in a day. If you have not received your package by 14 December, you can come back here the next day for a refund.
0 stars amazon

It is no secret that amazon.ca is no match for amazon.com. The free shipping, the prime, and everything else is so much better at amazon.com. But we Canadians have to live with whatever amazon.ca has to offer. It's still cheapest among Canadian retailers. I have purchased several items ranging from books, electronics, clothes, and so many other items and also returned a few items occasionally and they have always been satisfactory. So no issues with customer service. Also it's a great website for research as the product reviews are very detailed and helpful. The only reason I gave it 4 starts is because when compared with amazon.com it leaves a lot to be desired. Why can't there be a common website for US and Canadian customers offering same price and same benefits to everyone? Come on Amazon! Don't you want us to love you even more?

Amazon believes if the shipper just drops off parcel on porch and it disappears it is my problem. I didn't receive my item... I am out money... but not their problem. So for all I know shipper could say it was delivered and walk away with it or a person on the street can walk up and help themselves. At least Canada post puts it between doors or leaves a pick up at outlet card. I am out money and they don't care.
I used to be really happy with Amazon. This has caused me to want to close my account and I spend a good deal on this site

I received a used TV with a cracked screen and crayon all over the inside from Amazon and they refuse to exchange it for the price I received it at.
After escalating a refund was forced upon my account with the threat that if I do not return the item soon the refund would be revoked and I would be stuck with a broken product.
They also expect me to drop the TV off at a UPS location but my vehicle is too small for this TV. I requested a pickup and they basically told me "too bad that's your only choice"

They ship garbage products and hope the customer keeps them and when you ask for the actual new product you order they threaten you. How are these people still in business?

I have never had a problem with Amazon.ca. I am a prime member and I like the perks that come with it. I love the free and fast delivery, movie Chanel, music app, and ease of return. I also use Amazon to send presents to my family using Amazon.de. I can use my amazon.ca account for easy payments. I used to use Canada Post, but packages would be very late, lost or partially empty (yes, some items were stolen from
The package). Canada post will take no responsibility for it and they are also very expensive. I used to be very frustrated about it. Amazon makes it easy and affordable. I also think it is more environmentally friendly. I also never had a problem returning items. The ratings (with a grain of salt) help me choose a product with more confidence, though I don't like the idea of having items on the top of their list, bc they pay for it. I also don't like that Amazon has their own label, as this makes it harder for sellers to compete. That's why I only gave four stars!

Amazon has closed mi account because 1) I asked for a refund, complete with police report, for an item that I never received then 2) months later I asked for a refund on an item that was "guaranteed same day shipping," was given the refund in Amazon credit then mi account was closed. Despite providing government issued photo ID and mi signed leas, they refuse to either reinstate mi account or issue a proper refund. Last time I checked, taking money and not delivering the product was called theft/ fraud. But not if you're a multi-billion dollar company.

I need a few books at a certain time and the shipping was a bit delayed but still received.

Slow shipping is nothing really and I still have lots of trust in Amazon and will continue to buy unless there's better prices some where else.

My Amazon account was hacked 3 weeks ago and they don't give a damn. I have spoken to many Customer Service reps to no avail. At least twice I was referred to their fraud department who was supposed to call me back and I never heard from them. Tonight was the last straw. I was told my account had been dormant since 2018 - 4 years. My only option was that they forcefully close the account and I open a new one. But what happens to my Prime subscription? They will credit the Prime to a credit card I had to cancel because they "allowed" my address, phone number and password to be changed by somebody in Turkey - I'm in Canada. I have never had such terrible service.
They are happy to take my money when I buy something but the service stops there.

I purchased a Hengstenberg's cabbage ( made in Germany) It was the fourth time Amazon sends me a jar that's leaking red cabbage liquid. It was an absolute mess. And it hasn't been an isolated incident.
We love this particular cabbage and it's not always available in stores. Almost each and every time the cabbage jar is soaked in red juices and leaking.
I left them a review complaining that it arrives in terrible condition and they should pay attention to how they package their items. This one arrived in a paper envelope with a bit of bubble wrap around the jar. When I opened the envelope my hands were all red and the jar was completely opened. I have had it with them. It took them a week to respond to me.
Finally I get a response (pictures) and once again they sound completely ridiculous: they're saying they won't allow my review since I base my review on delivery and packaging. As if to say " this is useless information for future buyers" and has nothing to do with the product itself?
Sure, I can't even return it as I have tried to do it myself. Amazon standard of packaging is super low and they wash their hands of any responsibility. It is after all part of your entire
Shopping experience and a dismal one at that.
So, I can't have my money back, I can't return it and I can't post my review.
Who the heck is this sorry looking Amazon business in Canada? The website has become a cheap version of Temu, SHEIN and Wish. Terrible quality with super high prices.
Shame on them!
I will make sure everyone knows about it.

Bought 2 items for Christmas that were not acceptable
Item 1 a DVD that will not play. Call to Amazon said they would replace but had to request return online which I did. Was sent a refund email and shipping label that I have to pay postage... back to Great Britain not to Amazon Canada where I purchased it from.
Item 2 misrepresented in picture shows it holding a cake on head of snowman. Pan is 4" wide. Maybe an easy bake cake. They will give me a refund but I have ship it back to California. Postage will be $50.00 more than the item is worth. Again I purchased it from Amazon Canada. Why oh why do I have to return to California to get my refund.
If this is Amazon's new return policy I will seriously rethink ordering from them

In 2018, customer service, delivery and product quality has gone way way down. Third party suppliers have made it much worse... can you say Wordery?
Just got off a call at Amazon.ca customer service trying to get a refund after no delivery. Super rude and sarcastic service guy. He put me on hold and never came back. This is the eighth call to find out whats happening. Wordery and Amazon are now both blaming the credit card company. Nothing but a runaround. Im looking for a new service... time consuming runarounds make Amazon a thing of the past.
Account cancelled.