Amazon CA

I've used amazon several times in the past year:

Textbook from a seller (only $15 normally at least $30-60)
Comic book from a seller (only $25 normally at least $80)
DVDs and eneloop rechargeable batteries from amazon (really good deals)

All shipped normally with no problem and item in described condition.

Recently ordered a mosquito net from a seller, and it hasn't gotten to me yet after waiting a month, but we'll see. As it is my rating is still 5 for all the past phenomenal deals from amazon.ca.

Poor customer service and even worse delivery service. Especially since they deliver themselves. Delivery man often mistakes my address, or leave orders in the lobby without ringing. Cistomer representatives are not helpful at all, and quite argumentative too. Will unsuscribe from Prime.

I've used them alot in the past. I recently got off a chat with 1 of their reps. They DO NOT support Canadian Business. Their Chat agents are in India and have very little grasp on the English language. Going through all my past orders, I have found charges for various amounts stating they are for Prime Membership, but my Prime Membership comes out on the same day every month, these charges are on days that are not normal with no items purchased. Contacting them they have no clue and refuse to refund the charges. I have removed my CC from my account. I am currently waiting on a package that is supposed to arrive by Friday, Shipped from Montreal to Calgary, missing me completely in Manitoba. I don't see it getting here before Christmas now.

I bought a very expensive set of headphones from a store on Amazon.ca. This store was not the actual Amazon.ca store; it was a private one. The store sold me counterfeit headphones. When I notified Amazon, they refunded my money within the 10 days (or what the guidelines were, I can't remember the exact time frame). I received my money back and the private seller's store is now offline. Thank you Amazon for protecting our purchases!

I am so disappointed. I ordered a wheelbarrow. When it arrived it did not look like the picture at all and it was missing parts. We ordered a second wheelbarrow with the intent of sending back the first one. The second one came damaged and missing more parts. We returned the second one after going to 5 UPS depot to find one that would accept a large box. Customer Service agree to partial credit the one we agreed to keep because of the missing parts. However what we received was a refund for a combination of another product being returned and the wheelbarrow. The agreed upon credit amount was suppose to be a credit for the wheelbarrow only not a combination. Customer Service would not amend the error. Not to mention how hard it was to get a live person, and a recall after the call mysteriously dropped. I am polite and don't usually do reviews, but really, this is what shopping has come down to!

Years ago Amazon.ca used to actually take pride in their service and products. I do find their customer service still fairly good but their Prime Membership doesn't actually guarantee anything. 3/4 items recently ordered did not arrive on time. Also the products have been used or defective. Since returning items is free it seems they don't actually care if the product is as ordered inconveniencing you is part of the process now. Wayfair, Amazon and Walmart all use 3rd party sellers and all of them have become "buy at your own risk" vendors. I am no longer ordering online as I am tired of the time investment required and the constant disappointment.

I always try to find items which qualify for free shipping (for orders over $35). I find that I don't really need to pay for 2-day shipping or anything faster, because my items were nearly always shipped within 2 days (most of them on the day after ordering), and they always arrive on the day following being shipped out. The fast shipping speed may be the result of me living in the Greater Toronto Area, near major distribution nodes or depots. Maybe they have the items I want in stock in the local depot by chance and don't need to ship them in from far away. I live in a condo therefore the chance of losing the parcel is small (I see most negative reviews here are from lost deliveries leading to slow refund or lack of acknowledgement of refund request).

I placed three orders this year. One was delivered a month after its initial expected delivery date, one was canceled with no reason and one was 2.5 weeks late. Amazon Canada isn't reliable. Their customer service is useless and no help at all, they gave me $5 coupon for the "disappointment" (what a joke). Their service is horrible to regular customers, maybe it's a strategy to get them to subscribe to the premium service. They should have the same respect for ALL their customers. I would have rated 0 star if I could.

All good until there is a problem and then you will get no help. I purchased 3 items, all showed In Stock on August 15th, and then the horror ensued. The In Stock dates changed at least 10 times while talking to customer service. They took no responsibility, I have upset customers and am out almost $230 with the response, "There is nothing that can be done and no further action will be taken." I can't complain about the customer service... there wasn't any. Does anybody take responsibility for anything anymore. How many times will the little guy get squashed by the billion dollar empire and have them think nothing of it.

Was a prime member for years. Then they opened a second account under my phone #. Without permission. Canceled my prime membership had 22 days left on old one. But 10 days later they withdrew membership fees again. Can't be trusted.

I have been A Amazon customer since 2007 on. Ca and since 2004 on Amazon.com
And a prime member for over 4 years.
An Item I ordered was not received.
3 days passed the guaranteed delivery date.
I called Amazon customer service.
A supervise tells me she is going to give me a free replacement.
I asked her how is it free. I paid for it when I ordered the item. It is not my fault Amazon forget to send it to the currier( intel currier service) company based in Canada.
Upon calling the carrier it was conformed that Amazon never sent them my package.
Yet this women supervisor wants to maintain it's a free replacement.
This is the very first time I came across Amazon customer service agent that was not really a very good customer service agent.
Very disappointed.

Ordered a product to be shipped to my home address. They say the came to my door and that I would have to go to a post office to pick up my item. I was home all day. No note was left showing attempted delivery. I called and they said they would send a replacement in 2 days. The EXACT same thing happened. Said they tried to deliver and no one was home. I was home all day. I work from home. Amazon.ca and Canada post are together a horrible combination. I cancelled and am waiting on a refund. Next time i will save the hassle and just buy what I need in the store.

I have been an Amazon Prime member for years now and up until recently, everything was going really well. I have noticed a sudden change with their shipping performance. I am still a Prime member and placed a few orders using the offered "guaranteed next day delivery". Not only did the items not arrive the next day, but I was told by Amazon that they wont arrive for another 4 days! Lucky I did not have to pay for shipping, but I have to say I was shocked at this turn of events. I will take this as a warning to myself, not to buy essential products anymore from Amazon and to just drive to the store to ensure I get what I need, when I need it. Its really a sad situation and disappointing turn of events.

I have been hanged up on while put on hold, in question to why my purchase was not shipped on time, answered just wait another day. There is no customer lolalty dept. we are charged immediatly on purchase and it takes 3-4 days for refund. They have grown to fast and are taking advantage of the customers.

After many botched preorders from Amazon I truly give up. As a prime member, when you open preorders for only prime members saying stuff is available first day it should be here that day, not ship the day of. Especially when your customer service on 2 occasions assured me it would be here.

Your customer service is a total joke. As said, I was told my items were fully eligible. Support today says they aren't. Then they say they are, but aren't, and we're sorry. All of this in the same email I might add.

All I have to say is that if you want something from Amazon, be prepared to wait. If you have questions about your stuff, you might as well keep it to yourself or ask a wall somewhere because you won't get any help from their "customer service" staff.

I ordered a Daiwa fishing reel that was on sale in the warehouse section. It was regularly 299.00 on sale for 230.00. I thought it might be a good deal. Wrong. The parcel I received contained a Daiwa box with an Okuma reel in it worth about 80.00. The reel box even had a sticker on it saying it was Amazon inspected for quality and accuracy. What a joke. Either their employees can't read or one of their employees made a switch and basically stole the Daiwa reel. This is obviously going back. No quality control.