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Canada
1 review
1 helpful vote
Follow Trevor L.
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On Friday I ordered a cd from amazon. Can and noticed money come off my card. Monday arrives and they say Payment Revision. I phoned them gave them my reference number from the bank. Still they were not going to ship the cd until they got a payment. Payment was made.so i m out $20 I learned my lesson not to order from them again

Date of experience: May 16, 2016
Canada
1 review
1 helpful vote
Follow Suhail A.
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I want to let everyone know about Amazon. Ca. They are bunch of cheaters and liars. I signed up for a Introductory Prime Membership for a thirty days due to Amazon repeated reminders. I cancelled it before the expiration of introductory deadline. Amazon has kept charging my credit card for monthly payments inspite of notifying on multiple phone conversations with Amazon and Credit card customer service. I ended up cancelling three new cards but these charges are ongoing every month. By Amazon. I went literally through hell dealing with Amazon and HSBC mastercard customer service but of no resolution... so I cancelled our mastercards as well.

Date of experience: November 1, 2022
Canada
9 reviews
5 helpful votes
Follow Véronique S.
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Delivery fraud
September 11, 2022

I ordered 2 packages at 2 weeks intervals and my first delivery wasn't at my door and the delivery person signed for me. Second package same thing. No packages and fraud by delivery company. Now I have to fight a billion dollar company for what's not received. See delivery screenshots, the Second person signed N/A and I had written to never leave at door! I was home right beside the door all day! Beware of delivery from Amazon! UPDATE SEPT 26TH 2022: They washed their hands of the matter, they don't care even if I have proof! They said they could close my account and never order from there again as a threat. I told them to please do it because they are dishonest to say the least! I'm not stopping, you know me, I know I'm right so I am fighting!

Date of experience: September 11, 2022
Canada
1 review
5 helpful votes
Follow Steve P.
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My credit card was compromised after I placed an Amazon order. I don't shop online so I know it happened because of Amazon. Then I was 'guaranteed' a delivery date and 4 days later, still no delivery. Asked for a refund but questionable now because I had to shut down that credit card because of the $1200. 00+ fraudulant purchase that someone tried to make after I did my Amazon purchase. Bad experience all around.

Date of experience: October 8, 2020
Canada
2 reviews
30 helpful votes
Follow J C.
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I have been shopping on Amazon for years and always pleasant experience until got scammed from a 3rd party seller by confusing product information, misleading me thought there were 10 box item in my order but seller only mailed me 1 box. Due to covid19, when I received my item, it could no longer be return anymore (already passed last return day) and seller refused to refund my money. I tried to email/call Amazon but there is no customer service at all.

If you're going to place an order from a 3rd party seller, please be careful.

Date of experience: June 4, 2020
Canada
1 review
1 helpful vote
Follow Julie S.
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My account was put on hold when I tried to change delivery location. I have since tried to get it corrected. CS can't help but can't delete or help with account. I am forever frozen and can't create a new one.

Date of experience: May 10, 2021
Canada
1 review
1 helpful vote
Follow Ina B.
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'33corner in ca' (vendor name) sells Bladder Ease by Vitanica for $137.04 and $262.51 per bottle of 180 capsules plus shipping on Amazon.ca. The same product is sold on Amazon.com from $35.25 to $46.06 USD (unfortunately they can't ship this product to Canada). Even with the exchange rate and extra shipping costs, the prices between the two sites are not even close. I referred this issue to Amazon.ca a week ago and they still have not done anything to deal with this issue, in spite of promises to have their seller department investigate and that such practices are not tolerated.

Date of experience: January 15, 2017
Canada
1 review
2 helpful votes
Follow Danny D.
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I recently sign up for amazon prime so I can receive my package on time to give it as gift to my girlfriend. It was suppose to receive on Dec 17 and today is Dec 19. It says its delayed due to weather. Well that's funny because from Mississauga to Toronto is less than 30 mins drive and the package is stuck in Mississauga. My other packages from Canada post came on time. That's very unreliable service and I am going to cancel my amazon prime before it renews after my free trial. DXAMZE*******

Date of experience: December 19, 2016
Canada
2 reviews
0 helpful votes
Follow Eugene L.
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I have spend $4000 on Amazon this month. I'm person with multiple disabilities, and Orders came wrong 3 times, orders that curriers lost or were "unable" to deliver. The latest, Order # **************827 Hrithink had all the information and is lying, the Order # **************827 never came in, i tried to contact the Amazon on Chat, Bot did not let me. Said wait until May 4, because some times the system says "delivered" while is on the way. Hrithink said he issued refund. Now on email it say we disconnected he does not have the facts.

Date of experience: May 4, 2023
Canada
1 review
1 helpful vote
Follow Garrett B.
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Stole money from me
March 22, 2023

I returned a 400$ dehumidifier that I ordered from Amazon.ca to the seller with the return request label provided by amazon and after the seller confirmed they had received their product back and they proceeded to tell me its amazons responsibility to return my money to me which did not make sense to me so I called amazon and its been over 6 months of me calling multiple times asking where my refund is, Ive now been told since I dont have the tracking number for the package I payed to ship back to a seller 6months ago and even though the seller confirmed they received the product back, that they cant refund me. With the cost of return fees amazon.ca and this seller successfully stole 500$ from me.

Date of experience: March 22, 2023
Canada
1 review
1 helpful vote
Follow Jay E.
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Paid the extra for prime instead of the extra 30 bucks for shipping to get an item on the same delivery date. As a result it still has not showed up three days later, shouldve just paid the extra for the shipping.
The drivers dont even make an attempt at delivery half the time just mark it as attempted.
After all this ive also found out that this item is old ald no longer being produced. I found a newer model of the same item direct from source and its cheaper by almost a hundred bucks. With FREE shipping.
Do your research on every item and make sure you cant get it cheaper and or faster anywhere else first.

Date of experience: August 9, 2020
Texas
1 review
2 helpful votes
Follow wilfred f.
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Refunds
December 21, 2016

Please be careful, when making purchases on Amazon.ca. If the product is sold by a third party seller, and the product is not as per the specification, then according to Amazon, it is your responsibility to send it back at your cost with no guarantee that the product will be received by the.
As a result of which, the cost of the product and the return shipping costs are your loss to bear.

Date of experience: December 21, 2016
Canada
1 review
1 helpful vote
Follow Blanche Z.
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TV ADD
September 14, 2022

Really, for a week or more now, we are submerged with your add (a woman talking to her son to use amazon to make intelligent choices). Are you trying to brainwash kids with this add? This is not politically correct!

Date of experience: September 14, 2022
Canada
1 review
3 helpful votes
Follow Christina D.
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Ordered about $1200 worth of stuff returned 3 items now have to wait almost a month to get the refund. Horrible service. They are admitting they have the products I returned and are telling me I need to be patient.

Date of experience: June 25, 2023
Canada
1 review
3 helpful votes
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Horrible shipping
September 24, 2017

Amazon continuously uses a sketchy local carrier, Intelcom, despite hundreds of negative reviews from dissatisfied customers. Their solution to my parcel not getting delivered was to send out a replacement... by the same horrible carrier! I pay for Prime and yet I've been told by 2 different CSRs that if I want my parcel to arrive on time I need to have it sent to the post office and go pick it up. I've been assured that my feedback and concerns have been sent to the carrier team but nothing gets done and when I ask who I can speak with directly on the carrier team I'm told that info can't be provided. Horrible customer service by Amazon - they might be saving a few $$ by using a shady courier but they will lose far more than that in customer orders.

Date of experience: September 24, 2017
Canada
1 review
2 helpful votes
Follow Ajit S.
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Amazon customer service guys literally don't know how to handoe any situation, there policues and way of talking is like harassing yourself, i do a lot of shopping from amazon india but here in canada they simply don't care once the parcel is given to the carrier even you paid to amazon, they just don't bother if your order arrived to you or not.

Date of experience: April 13, 2019
New Jersey
1 review
1 helpful vote
Follow Caroline L.
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Costumer services changed for the worst
February 6, 2023

I used to give Amazon.ca costumer services a five stars. But I didn't order for a while and had issues with every single orders I made in about two weeks. And the last order was stolen because the driver didn't follow the delivery instructions. Impossible to get a refund, impossible to talk to a supervisor of the specialist team. Specialist team keep sending me same email over and over again to different questions I asked. They do not answer the questions, just sending the exact same generic email over and over again. I give a one start to their costumer services now.

Date of experience: February 6, 2023
Canada
3 reviews
0 helpful votes
Follow Paola G.
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Scammers
January 25, 2023

Placed an order, your App gave me an error message so I placed a duplicate order. I returned the item the minute it arrived and since then Amazon has received it. I am told I am to wait a month to get my credit card (Amazon credit card) refunded. In the mean time I have to make interest payments on the credit card. I guess good business for you guys but shifty move with your customers. I wonder how much you guys make out of people with this kind of shaddy behavior

Date of experience: January 25, 2023
Canada
1 review
0 helpful votes
Follow Ronald T.
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Amazon charges $29.99 for a Professional Seller Account, so be careful when you register to sell for your product. It is very unclear explaining how to register for a free seller account and professional account. As long as you post the product listing, they charge you even though you have not used other marketing tools there. The website is not user-friendly and will not explicitly inform you how much they charge and other conditions. They are getting monopolized and would not care about customer services any more. They are trying to help customers as I've experienced before.

Date of experience: July 14, 2021
Canada
4 reviews
9 helpful votes
Follow Richard S.
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Pretty well 90% of my online purchases are from Amazon.ca so it goes to show of my satisfaction with them. All of the products I ordered were as described. I did receive one item that was damaged, a toaster oven tray from Berville. It wasn't damaged in transit so I contacted Breville and they sent a replacement. Amazon's delivery is quite quick and they provide tracking info as well. I will continue ordering from them.

Date of experience: December 10, 2014

Overview

Amazon CA has a rating of 1.4 stars from 626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon CA most frequently mention customer service, credit card and delivery date. Amazon CA ranks 190th among DVD sites.

service
197
value
178
shipping
184
returns
161
quality
157