Marina P.

I have been A Amazon customer since 2007 on. Ca and since 2004 on Amazon.com
And a prime member for over 4 years.
An Item I ordered was not received.
3 days passed the guaranteed delivery date.
I called Amazon customer service.
A supervise tells me she is going to give me a free replacement.
I asked her how is it free. I paid for it when I ordered the item. It is not my fault Amazon forget to send it to the currier( intel currier service) company based in Canada.
Upon calling the carrier it was conformed that Amazon never sent them my package.
Yet this women supervisor wants to maintain it's a free replacement.
This is the very first time I came across Amazon customer service agent that was not really a very good customer service agent.
Very disappointed.