• Amazon CA

Amazon CA

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Overview

Amazon CA has a rating of 1.84 stars from 627 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon CA most frequently mention customer service, credit card, and prime member problems. Amazon CA ranks 214th among DVD sites.

  • Service
    196
  • Value
    178
  • Shipping
    183
  • Returns
    159
  • Quality
    156
Positive reviews (last 12 months): 7.4%
Positive
6
Neutral
1
Negative
74
106
See all photos

What reviewers want you to know

Positive highlights

  • Customer Service agree to partial credit the one we agreed to keep because of the missing parts.

Critical highlights

  • TOTAL SCAM I REMOVED MY CREDIT CARD AND WILL NEVER ORDER ANYTHING FROM AMAZON AGAIN.
  • Remember this is because Amazon missed the guaranteed delivery date.
How would you rate Amazon CA?
Top Positive Review

“Amazon excels in service and quality!”

Jane S.
12/10/23

For all its faults of garbage build up and small store closures, Amazon has been a miracle store for me. Things I didn't even know existed are available, I got elderberry syrop for my grand daughter the next day!? It has opened my eyes to so many possibilities for crafts, repairs and quality. I don't know how they accomplish such great service, never heard of before. Much Much appreciated ALL AMAZON WORKERS! BRAVO!

Top Critical Review

“Amazon failed me, didn't deliver order after 10 months and cancelled just now!”

R W.
2/8/24

Manufacturer and Amazon failed me, didn't deliver order after 10 months and cancelled just now! 7 months ago I called to either cancel or get the item as well, and the Amazon rep LIED to me saying they were getting the mufflers back in stock already so I should just wait... nothing. Destroyed my project and now increasing pricing for me as I could have gotten it and other parts in the order elsewhere nearly 11 months earlier! (now it's winter)

Reviews (627)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (46) delivery date (27) gift card (16) canada post (22) customer service (198)
Thumbnail of user rw652
1 review
0 helpful votes
February 8th, 2024

Manufacturer and Amazon failed me, didn't deliver order after 10 months and cancelled just now! 7 months ago I called to either cancel or get the item as well, and the Amazon rep LIED to me saying they were getting the mufflers back in stock already so I should just wait... nothing. Destroyed my project and now increasing pricing for me as I could have gotten it and other parts in the order elsewhere nearly 11 months earlier! (now it's winter)

Service
Value
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Quality
Thumbnail of user waynek624
1 review
1 helpful vote
February 9th, 2024

Seems Amazon Canada has adopted the corporate culture of the Liberal/NDP and lie and lie and lie. There resolution process is mostly AI and does not cover many issues of their customers. Making the process of buying online frustrating that suggests to avoid the frustration humans should simply support local stores. Trading convenience for frustration is just not worth it.

Tip for consumers:
The driver indicated the item was dropped at the front door or near porch. In fact, not delivered at all. Many other experiences beyond just this one.

Products used:
Went to music store to purchase the item. It appears to be very difficult for Amazon.

Service
Value
Shipping
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Quality
Thumbnail of user ericr1812
1 review
2 helpful votes
January 28th, 2024

I've been shopping with Amazon for a long time and since they switched delivery company my parcels aren't being delivered or even attempted to be delivered. Customer service doesn't seem to care when you contact them about the problem. Amazon definitely isn't the way they used to be. Once I get my last refund for a parcel that was sent back because of being undeliverable at the same address that I've been using for years, I'm closing my account

Tip for consumers:
Amazon should’ve kept Canada post or purolator for deliveries there was less problems with deliveries as well as Amazon should hire better better customer service that cares about the people instead of brushing them off.

Products used:
I didn’t get to use any of the product because my order was canceled for being undeliverable to the same address that I’ve used for years

Service
Value
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Thumbnail of user jessiej39
3 reviews
31 helpful votes
January 14th, 2024

I have made nujmerous purchases from both Amazon.ca AND Amazon.com. But his past week has been hel trying to get a refund to which I am fully entitled. I called Amazon for help and al thy did was r4eset the clock in favour of the seller. Then these clown rejected two reviews for no reqson other than they can. See the Review they rejected below and tell me what the hell is wrong with them, please. If they think for a nano sec I will edit either, they are nuttier than a fruit cake!

Products used:
Photo Lamp Holders

Service
Value
Shipping
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Quality
Thumbnail of user melanied111
1 review
1 helpful vote
January 10th, 2020

I buy almost everything on there and I like the fact we never have to pay for returns. They ship fast, you have to do your homeworks and read the critics for the product you want but the chances of getting a good quality value is outstanding. I totally recommend but one has to do his homeworks to read reviews and buy from a source who sold many items like the one you're looking for.

Thumbnail of user janes1760
1 review
0 helpful votes
December 10th, 2023

For all its faults of garbage build up and small store closures, Amazon has been a miracle store for me. Things I didn't even know existed are available, I got elderberry syrop for my grand daughter the next day!? It has opened my eyes to so many possibilities for crafts, repairs and quality. I don't know how they accomplish such great service, never heard of before. Much Much appreciated ALL AMAZON WORKERS! BRAVO!

Products used:
Cough syrup, light bulbs, small appliance, gifts, health products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user doreenk77
1 review
0 helpful votes
February 4th, 2024

They didn't deliver items then it took 6 weeks, 3 (expensive) phone calls, and 8 chats on site to get a full refund. They kept blaming my bank but when I threatened legal action they sent it back!
I am still £70 out of pocket because phone calls and they never respond when asking about complaints or compensation

Thumbnail of user patriciao1281
1 review
2 helpful votes
January 24th, 2024

Charged credit card on Jan 2 for a purchase I did not make - no invoice was issued and when asked to provide proof of delivery and invoice I was told my account had been sanitized so there was no proof.
Yet I have email with a bogus order number - they say does not exist. Each of the 5 times I call they said I would get a refund within 3 to 5 days. As of today Jan 24th I have not received a refund proof of delivery or an invoice for the product.
WORST company ever when they make a mistake - apparently they just erase all proof

Products used:
did not use as nothing was recieved

Service
Value
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Quality
Thumbnail of user tonnism1
1 review
0 helpful votes
January 20th, 2024

I bought a resilient sounds team 18 for over $1800 in total. The sub has a loose part in the magnet and the sub wasn't blown or abused. I had it for one week and when I finished its break in period I turned it up more and heard awful rattle inside which is called the shorting ring. GTA electronics says they won't refund and to talk to resilient sounds for warranty. The sub must have come to me defective because it's only a week old and the coil reads 1ohm like it should. Resilient sounds says to cut it open on video and they would do warranty if it's the shorting ring. All I want is what I paid for, a working subwoofer! Hopefully Amazon is gonna refund the purchase cause they have a a-z guarantee refund policy. I got a defective sub and want it returned and the seller and manufacturer are screwing me. Hopefully Amazon will help me but shame on gta electronics store and shame on resilient sounds. They should take the sub back and send me a new one that's been tested and works. The quality control is garbage not only the loose part in the magnet but the surround wasn't even glued properly. I though Amazon would be taking the game over but not when their third party sellers are doing such bad business. They small business guys will do just fine if this kinda crap keeps up.

Service
Value
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Quality
Thumbnail of user jilld412
2 reviews
1 helpful vote
January 15th, 2024

I have placed an order at least 7 times in the last 24 hours only to be told my card was declined. I called my bank and they maintain that not one issue was declined and that Amazon did not even try to use my card?! I revised my card info many times, in which every time the info was correct!
I've called their customer service many times only to be told it was fixed, it is not! Now the only department that I am told that can handle this is the fraud dep at Amazon. I'm so done with all the time I TOOK in trying to appease them.
I give the lowest ranking star which is a 1. If I could I would give them a 0!
I've been a reg customer almost weekly, I'm done getting stressed out!

Tip for consumers:
Don't use it

Service
Value
Quality
Thumbnail of user kend260
1 review
9 helpful votes
November 20th, 2020

I've used Amazon 4 times. 3 out of the 4 items have not been delivered to my address. The 4th says it's shipped. I have no doubt that it will not show up to my address. The worst delivery ever. I am never ordering from Amazon again. I'm having trouble getting my money back from Amazon as well. This is the most horrible company I've ever dealt with. I'm getting nothing but lies from the delivery company ( dynamex /tforce) and Amazon is blaming the delivery service for the mistakes. All 4 items I ordered within a 3 week period. Bad bad bad company.

Thumbnail of user jayp1347
1 review
1 helpful vote
January 15th, 2024

Recently I did have ordered a item when i have received its seems like used item, when i asked to customer service they said i can see its not used item, also only you have option is to return and you have to wait 7 days for refund, that too you have to return by going to courier service and printing a paper if you do not have those things you are locked.

Products used:
Humidifier

Thumbnail of user nicolap139
1 review
6 helpful votes
December 20th, 2023

I basically had a supervisor, who didn't give her name tell me to stop ordering with Amazon as they are unable to resolve the fraudulent activity on my account. Amazon does not care about the persons that made them who they are. I rarely return items on Amazon and in trying to return a product its proven to be hellish!

Tip for consumers:
trying to return subpar product. Amazon doesn't offer ample protection against the ability for people to hack into your account and cannot resolve these issues with any urgency or care. I have been waiting 3 weeks now for a fraudulent occurrence on my account to be resolved

Products used:
none

Service
Value
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Quality
Thumbnail of user louisa393
1 review
2 helpful votes
December 16th, 2023

Amzaon has created an 'automatic repeat order' for items. It is a senseless money grabber for such a big company. It creates a lot of inconveinces for me lately ( i bought an antifungal cream form amazon) and i believe to a lot of coustoms too. The repeat order number could be placed to a maximum 30 something times automatically. This will be the second time i will be returning the item when it arrives. I will only order from amazon if i have to from now on.

Thumbnail of user carreyj3
1 review
2 helpful votes
October 27th, 2023

Amazon.ca used to carry a lot of quality items at decent prices, but for the last two years, it's slowly become a cesspool of overpriced junk.
I've learned that you can't trust the descriptions or the reviews and be sure to compare prices elsewhere before buying because most of the time the items are ridiculously overpriced!
Thank goodness their returns are easy and they now are up to four separate return carriers. They must have a tremendous amount of returns!

Products used:
Small household and garden supplies.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sylvs
1 review
12 helpful votes
May 25th, 2020

I was loyal amazon customer, until march 2020. Product didnt come, was told it was lost. I asked for a refund and neither amazon or the orginal shipping company will respond. Will think twice about ordering again from them

Thumbnail of user annav127
1 review
14 helpful votes
December 27th, 2019

I have been an Amazon Prime member for about 5/6 years now. 3rd party sellers should not be allowed at this business as Amazon does not take responsibility for them. There is a tab you can select to see only Prime products however this does not work as I'm still only seeing 3rd party sellers. It's getting harder and harder to see Amazons products. Like almost becoming obsolete. I use to like Amazon Prime but sadly it's gone downhill. I hope another company like Amazon opens up so I could switch. Pictures below shows seller advertising FREE SHIPPING the other shows its false and is trying to charge me $6.99 at checkout

Thumbnail of user daleebrn
1 review
0 helpful votes
January 8th, 2024

I am so disappointed. I ordered a wheelbarrow. When it arrived it did not look like the picture at all and it was missing parts. We ordered a second wheelbarrow with the intent of sending back the first one. The second one came damaged and missing more parts. We returned the second one after going to 5 UPS depot to find one that would accept a large box. Customer Service agree to partial credit the one we agreed to keep because of the missing parts. However what we received was a refund for a combination of another product being returned and the wheelbarrow. The agreed upon credit amount was suppose to be a credit for the wheelbarrow only not a combination. Customer Service would not amend the error. Not to mention how hard it was to get a live person, and a recall after the call mysteriously dropped. I am polite and don't usually do reviews, but really, this is what shopping has come down to!

Tip for consumers:
Buyer Beware

Products used:
Wheelbarrow, yellow

Service
Value
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Quality
Thumbnail of user mayy12
1 review
3 helpful votes
January 7th, 2020

Customer service
Order a turbo oven on Amazon.ca Dec 20 2019 it was shown In Stock, shipped 1-2 days. I wasn't given a delivery day. Dec 23rd got in touch with Amazon.ca customer rep., told me they do have in stock and is putting the item together (?) I will be getting an email in 48hrs. Nothing, I waited giving the benefit of the doubt due to the holiday time, still nothing. January 7th, contact customer services again, I was told it was out of stock in my area and I will have to wait. This rep. Offer extend my prime for a month. That doesn't justified the false information they gave me and the time I been waiting for it. Then told me I will get a confirmation email when it is ready for delivery. It did not happen, ask to speak to a supervisor, I was told it was due to technical difficulties that I will get an email in 48hrs (same thing). I ask why was it listed in Stock when I purchase if they didn't have any in stock but was also told in stock on the 23th of December and I will get it soon that it was expedited but than now it's not available again. To my surprise, I get disconnected by the team lead with no response to my question. Got connected to a new, rudely said the best they can do is to cancel it and for me to reorder it right away for it is in stock now and ready to ship in 1-2 days. They just cancel the item without me saying yes to canceling it. Super rude customer services. If they had it in stock why not just ship me the item?

Thumbnail of user michaels12131
1 review
3 helpful votes
November 28th, 2023

Amazon Canada customer service has gone so far down hill. Most deliveries are now delayed, evern with prime and Amazon keeps saying they may come in the next week or 2. What? Week or 2 past the promised delivery date for a prime delivery? BUY LOCAL...Amazon no longer stands behind late or lost deliveries...even for prime members. I am done ordering with them

Thumbnail of user thereseh80
1 review
1 helpful vote
December 7th, 2023

The past two items delivered by Amazon were brought in boxes covered with shipping labels. One box had a hole punctured into it. The items inside were fine, but the boxes are a mess. Both are Christmas gifts and I will have to rebox before wrapping.
I am starting to buy elsewhere. These items look like they have been returned and resold by Amazon. Buying locally seems like the way to go.

Shipping
Thumbnail of user joew1542
1 review
1 helpful vote
January 18th, 2024

Our stuff has been shipped to an Amazon locker. However, we have no idea at all how to open it. We called Amazon many many times to find the way how to open the locker, however, 1. The people who answered phone with heavy accent and couldn't give us a clear guidance; 2. The sound quality is very poor as well! 3. eventually someone from Amazon lets us hold the phone and look for the code to open the locker. Now, 20 minutes passed and we're still waiting...

Why, Amazon, can't you send a guide to our email or cell phone? We're old people and this is our first time to use Amazon and can't imagine the service provided by Amazon is so so terrible!

I'd give a 0 rating if I can!

Tip for consumers:
Should have someone whose mother tongue is English to provide customer support!!!

Products used:
Wireless keyboard and mouse

Service
Value
Quality
Thumbnail of user staceynaught8
1 review
1 helpful vote
February 11th, 2024

I was on the phone with Amazon 3 times about a complaint. For one I was told different things each time. Two they dont listen. 3 rude as f*co. 4they tried defrauding me when I had all the documents in front of me. 5 since when is it okay to laugh at someone's complaint and frustration in customer service? Since the new influx of "new canadians", numbers show that service in companys and business has gone down. Numbers dont like and I'm sorry but people bread and born here shouldnt feel like we are being runned out (business, etc). This is my freedom of speech. Why are we being silenced. #Trudeau needs to go. #big trump supporter. One more thing. Why is trump taking care or people from his own country and Trudeau screws people who built this country.

Thumbnail of user annam216
3 reviews
13 helpful votes
October 21st, 2023
Verified purchase
• Updated review

Two of my recent orders (an antibiotic cream and fabric bandages) arrived pretty much without their proper packaging. They were ripped across the corners and glued seams. I don't mean the Amazon packaging but the boxes that those item are being sold in. The Amazon folks put my items in plastic mailers that are easily getting squished under heavier items. By the time I got my order I received the bandages without a box and same applies to my antibiotic cream.
I wrote a review again and AGAIN Amazon refused to post it. This time they claim I cannot comment on " sellers, delivery, packaging, pricing and availability ".
Ok you're not suppose to say anything about " packaging" (?) but that's a HUGE part of the Amazon business, isn't it? Its "Amazon" logo is written on mailers and cardboard boxes. It's written on all their vans and trucks.
How would you like to go to a store and find Elastoplast bandaids sitting on a shelf without any box… or 500 Q- tips without its box to hold them? Salt without a box?….what kind of nonsense is it?!

Why is Amazon claiming that somehow this is not IMPORTANT to EVERY buyer? What sort of logic are they using?
I pay for Prime membership and I am entitled to having my orders secured in proper boxes.

You cannot reason with bird brains that don't see the basic principles of proper and secure delivery after a purchase has been made. In fact, I believe they truly don't care.

How many more of these dumb responses am I still going to get?

Price's jumping all over again.
November 16th, 2020
• Previous review

I can't believe the greed Amazon Canada is displaying right now ( and has for the last year or so).
They (Amazon) would say it's not us, it's the individual companies or private small entities that raise the prices. Amazon is FAR from doing ANYTHING about it, either. In fact, they happily turn a blind eye on the price gouging since asking for more $ gets them a nice little cut that goes straight into their pockets.
It has become disgustingly obvious. It's not about making money but becoming filthy rich.
They have no conscience, decency or soul.
I have been with Amazon for quite some time but I have never seen what I'm seeing right now.
In post pandemic times, it's been so hard on everybody to find a decent place to live, manage their daily grocery shopping or just shop for anything else.
Example of Amazon's price gouging:
I had been buying planter's peanuts for a few months. The last time I bought them, a bag of 600 grams was selling for $6.99. Things had changed though and the price jumped to $17 for the same bag of peanuts. I quit buying them and found something else. I can only say that after a while the price had dropped again. I suppose it's only because most of us stopped buying them.
Prices change on a daily basis.
Just last week I purchased a block of lovely watercolor paper for a little over $15 for 50 thick sheets. I thought it was a lovely deal and went back to check on it three days later. Surprise? This time it went up to $25 dollars for exactly the same stuff. Who does that? What's wrong with them? I guess it's the same thing again: " let's see how many idiots we can find out there that are going to pay for it?"
Not a chance. Another pass from me on that.
It's been happening to me on so many occasions I'd run out of space here to tell you all about it.
One last thing, have you noticed how they started manipulating prices based on color?
I can't possibly remember coming across men's golf polos ( for my husband) and noticing that a shirt in a color I like gets to be $20 to $40 more than the next one from the same cheap Chinese exporter?
Who has the decency to jack up the price by that much?
It's called GREED and that's all there is to it.
It's disgusting, abhorrent and makes me want to
That's all I wanted to say in this rant.
I will continue bringing new observations as soon as they're available.
Thank you,
Anna B.

Service
Value
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Thumbnail of user peac0003
1 review
0 helpful votes
February 15th, 2024

Placed an order on Amazon. Somehow I got signed up for prime free trial. I did not chose this as I was waiting till I wanted to watch something on there service. Contacted customer support they said there is nothing they could do. So I asked them to cancel my order and my account. I was informed the order was cancelled and received an email stating my account would be cancelled. Then the shipped me the order and cancelled my account. Now I can not get help because I do not have an account but I have an order I no longer want. And tried to call for help but because my account is canceled nobody knows what to do.

Products used:
Did not use trying to figure out how to return without an account

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Value
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Returns

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About the business

Amazon.ca: Online shopping in Canada - books, electronics, Kindle, home & garden, DVDs, tools, music, health & beauty, watches, baby, sporting goods & more. Free two-day shipping with Amazon Prime.

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1.8
627 reviews
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