Allegro Medical

I placed an order on the 14th of December for 2 small containers of theraputty and one bodysock. I received the theraputty within about a week but still have not received the bodysock. Shipping cost me $18 for items that are so small you could stick it in a $10 USPS box. The website did not indicate that the bodysock would be on backorder, and I've tried twice to contact them with my concern. No response. I'm not sure if this is a scam or if the company is just incredibly irresponsible. For these items, next time I'll go straight to therapyshoppe.com.

I ordered the wrong size. I admit it. And I messaged them within 20 minutes. I run a business, and when someone asks me to make a change or cancel an order within 24 hours, I don't have a problem with that. They sent the item out anyways, of course. On one hand, the initial mistake was mine, on the other hand, customer service really could have been more on the ball. I'm going to be making a reoccurring purchase and will be doing so elsewhere.

I have had 2 orders with this company. There was a problem with the first product I bought (not the fault of Allegro, just a defective unit from their supplier) I contacted customer service thru email and they had it replaced within days. I was also sent a prepaid box for the defective item to go back to manufacturer. My second item was shipped right away and works fine. They have the best prices I can find on the internet. I plan on using Allegromedical.com for any health related products. R. Jones

AllegroMedical sent the wrong product - I was willing to reorder from them to get the right product but they would not pay the shipping costs. So I have to pay the shipping costs for an item that I already paid $60 for--and was described as a "vest" on their website. The rep said we will change the description to an accurate one. Of course that helps other people, but she won't stand behind the product as it was described when I bought it, EVEN THOUGH I said I would buy the correct item (at $120)!-- Plus she, and the so-called supervisor she transferred me to, were both EXTREMELY rude. I suggest not ordering from them. Google the product you want, and get from another health provider.

Ordered a rollator for my 90 year old mother in October 2021 because her old one broke. NEVER informed that it was on back order until I called and inquired. Would have gone elsewhere because of urgency. I called at lease 5 times and was given at least 5 different delivery dates. I WAS DRAGED ALONG. When it finally arrived in January 2,2022, two came. Assemble one to which the brakes were not vertical with grips but pointed towards "8 o'clock and sticking out several more inches wider than the actual base. Moreover, the brakes were so stiff and not any more adjustable that mother could not place them on. Definable defects in the design. When I called Allegro's customer service snd needed to return both of them a Mr "David Carter" told me that he would have to notifie the supplier snd that I could expect contact from them (" Healthsmart") within 48 hours. A solid week passed and No said promised contact. A call back to Allegro was transferred severe Al times until a women transferred me to Mr. Carter's voice mail. I left a comprehensive message as well as my phone number and asked Mr Carter to return my call. He has not. DO NOT DO BUSINESS WITH ALLEGRO MEDICAL. In my opinion they are irresponsible liars and scammers.

Followed there measuring instructions for ordering Heel wedge off loading shoe.
Ordered a man extra large. Paid expidiated shipping total costs 6o, 44. Called to be exchanged for a man large. Arlene P. Arranged for the return label. We returned following all instructions. Never heard from them again. Called Arlene directly she never returned call, called again and never returned call. Finally spoke with Denise Torres, who sent pic and the following "manufacture did not approve refund. " 1. I didn't ask for a refund, 2. I asked for an exchange, 3. I then talked to the manufacture and they are sending a man size large. DO NOT BUY FROM THIS COMPANY. BELIEVE ALL THE OTHER HORRIBLE REVIEWS. I CANT BELIEVE THEY ARE STILL IN BUSINESS. I HOPE THE MANUFACTURES LEARN HOW SHODDY THIS COMPANY IS. IF I COULD GIVE ZERO STARS I WOULD.

I ordered something from Allegro Medical for my mom who is on medicare. When I ordered the item, the customer service was ok but I asked if they could send a claim to medicare so mom would be reimbursed for at least part of it (the item is covered by medicare). The person said they couldn't submit the claim but I could submit it myself - so, I did -- gathered all the info, filled out the claim form plus the invoice, etc. and submitted it. When six weeks passed and I didn't hear from medicare, I called only to find out that I needed Allegro's medicare ID number. I called Allegro and lo and behold, THEY DON'T HAVE ONE SO NO REIMBURSEMENT FOR MOM. I spoke to the rep and asked why I was told to submit it myself for reimbursement when they knew full well that I wouldn't be reimbursed because they don't have an ID number. I would never have ordered it from Allegro under these circumstances and will never again!

Allegromedical.com is the ABSOLUTE WORST company to do business with. They messed up the shipping on 2 out of my 3 orders. I order supplies for multiple clinics monthly and was looking to try a new company. My orders all got shipped to the wrong clinics, and if that wasn't bad enough, half of one order showed up at one clinic (the wrong one mind you) and the other half showed up at company headquarters which was never selected as a shipping address ONLY a billing address.

When I called customer service to get a handle on the situation I was told that since the orders had already been delivered that it was out of their hands (even though they were all to wrong addresses!). And that on top of the $30 for expedited shipping I paid Allegromedical.com I would now be responsible for shipping all my items to their respective clinics in different cities on my own dime. They offered no apology and no solution for rectifying the problem. When I asked to speak with a manager I was told she was busy taking other calls but that the service representative could "take down my information". I am yet to hear from her supervisor.

Long story short, save your time AND money and order from ANYONE else. I am going back to Vitality Medical. I will NEVER order from Allegro Medical for ANY of my clinics medical supply needs again.

I purchased an item in December which didn't work out. I sent it back UPS that I paid for so it would get there quick for a faster refund. Allegro said they would have to reach out to the distributor where the product was returned to verify that the item was received prior to issuing a refund to me. After no response from Allegro after two attempts. I contacted the distributor direct with the tracking number that showed they got it back with the person who signed for it. They stated they would issue the refund that day and forward it to Allegro. After a week with no refund I contacted Allegro again and they stated they showed no record of a credit being issued from the distributor but would call me when they received it. After no call from Allegro, I called the distributor again, sat on the phone while they verified the item was received, they issued a credit, and they gave me the credit memo number that was issued to Allegro and the email it went to so Allegro would FINALLY issue the refund back to me. Do you think I EVER heard from Allegro? OF COURSE NOT! I turned it over to PayPal to finally get it resolved. I had enough of talk with no action. I have never in my entire life seen a company that is so lethargic and unresponsive to their customers. NEVER NEVER NEVER NEVER again. They lost a potential Customer forever and ALL those in my orbit that is for sure

I have never in my life I've ever seen or been to a company that has been in business all this time and still they and still they do not care about the customer or do they care about their products they promised you on their internet as you order that it will leave the building within 2 to 3 days that you should receive it within 10 to 15 days but all this is not true I place my order a month later I have not received my order I called them and they were very nonchalant about the whole thing they wanted to cancel the order right away and act like nothing happened but I would not have that I needed to purchase this white cane for my blind friend who needs this before Christmas I explain that to them they seem willing to work with me the words SEEM to them it is just another word in the dictionary only it means nothing I give them no stars truly but they force you to give you one I am so sorry to say this I am also a nurse and I work in the medical field with lots a home-care patients require a lot of their items but if you need it now I advise you to walk into the nearest medical store place your order there and you can get your things monthly it is such a shame that Allegro will treat their customers where 90% of them are probably disabled or not feeling well post-surgery non surgery but it truly is a shame remember human beings should always be first before the bottom line I would love to say thank you but sorry cannot do that with a clear conscience if you need your thing from Allegro now please do not call them but if you're willing to wait a month or three then go ahead and give them a call love always the consumer