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Irene G.

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Experience: Society, Health

Member since July 2019

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1 Review by Irene

I ordered something from Allegro Medical for my mom who is on medicare. When I ordered the item, the customer service was ok but I asked if they could send a claim to medicare so mom would be reimbursed for at least part of it (the item is covered by medicare). The person said they couldn't submit the claim but I could submit it myself - so, I did -- gathered all the info, filled out the claim form plus the invoice, etc. and submitted it. When six weeks passed and I didn't hear from medicare, I called only to find out that I needed Allegro's medicare ID number. I called Allegro and lo and behold, THEY DON'T HAVE ONE SO NO REIMBURSEMENT FOR MOM. I spoke to the rep and asked why I was told to submit it myself for reimbursement when they knew full well that I wouldn't be reimbursed because they don't have an ID number. I would never have ordered it from Allegro under these circumstances and will never again!

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