AlibabaReviews 13,849

Sad to say, I am deactivating my account with Alibaba. I have been buying my stocks, supplies and equipment through Alibaba. But I have never expected that I will get unfair treatment for my request for refund.

The sales agent and I both had difficulty because the designer seemed to be careless and lacking of skills needed to make a satisfactory customer pleasing printed product. The sales agent had to go out of her way and go do his job to print acceptable customized laser printed sample brushes with proper alignment. The company needs to replace the designer with ones that values customers needs and works as hard as this sales agent that took my order or the company will loose customers if the designer is stubborn because they lack the skills or is completely lazy and doesn't care about customer satisfaction. If there was a section for rating designer, I would rate the lowest star available. Huge burden on company

I received my good very good 5 star and i will make other order soon and i ask all my friend to flow this company thanks Linda she is help my very will

Really happy with the product, Some of the best par readings i have ever measured. Very good quality the shipping was delayed for like 4 days but yeah covid tends to mess up shipping.

AliBaba in general is a great site to work with. However, there are few issues that need to address: 1) you can not delete old RFQ, you can close them but they are visible and new quotes added to them even after they were closed. 2) AliPay is convenient but EXPENSIVE. 3) indication of company CHAT is most of the time no addressed properly - shows on line - but nobody answers. There must be an indicator to response time. If the company too busy to answer, the customer should know it because this will reflect on future service

I used Alibaba to buy 3D pictures for the first time and l bought from 3 different suppliers and l m very satisfied with everything: the products l choose, the prices, the service, the sellers help from the placing of the orders to receiving it at my home in Romania! Everything is the best! Try it, you won t regret! Highly recommend Alibaba!

Have bought a fit bit to brand for my fitness facility, looks a good quality product look forward to testing soon

The person in charge is reliable Good
You can rest assured

With a good product
Satisfaction

Good product
The person in charge is wonderful

It was my very first time when I had a deal with suppliers on Alibaba. I ordered items from two different suppliers. Both shippments were in time delivered and the attachments were satisfied. Seems that it safe to have a deal with chinese suppliers on Alibaba. With no doubt i will refer to the suppliers via Trade assurance and Verified supplier by my next inquiry.

Let's start from the Beginning.
I bought USD 250.91 on items from a seller named Wenzhou En Ke Jie International on the 03/11/2020. I bought many other items from different sellers and I got all of them, perfect and on time. I was told by the seller I would get my parcel around 13/12/2020. I did not get my parcel by the time I was told. So the maximum i should wait following what trade assurance says is 60 days if it's composed by air/sea shipping. So I waited, I messaged the seller and he did not answer me, I opened dispute on trade assurance for 3 times, in all of them something related to an port nucleic acid test was mentioned as an excuse of the delay and that the seller had shipped my physical package. So I emailed UPS and asked them about my package and about this port nucleic acid test and they answered me that they do not know about this test and they also said the seller only created the label but the physical package was never got by them. There are lots of lies and misinformation, almost 3 months have passed and trade assurance has done nothing to help a costumer. I would love a way to get my money back.

I have ordered off of this website for many years. When the orders get delivered then it's great, but what happens when the vendor violates contract and us as the consumer dispute this vendor. Well unfortunately Alibaba does not protect the consumer. It took them 8 weeks after I submitted a dispute because the vendor violated the contract. I was the only person to upload supporting documentation showing the products were not delivered and the vendor was not responding with resolution for over a month. Alibaba still awarded them the win over my dispute and now forcing me to do business with a vendor that can't be trusted. Alibaba entire website is based on business relationships and sourcing reputable vendors. So what happens when your vendor isn't reputable, they cover it up and the consumer has no recoil besides to leave them terrible reviews on websites. My personal opinion is not to use them. I have used other websites that have a customer service that actually protects the consumer. Alibaba has no interest in promoting a business relationship with the consumers that actually buy items, they only protect their vendors.

Very good product and very fast shiping good suplier good fabric and good material very nice suplier.

Working with ALIBABA has made my life so much easier. 99.99% of the suppliers are honest and are eager to work with you in any way possible. They cut out the middle man which increases your profit margin.

Highly recommended. Honest, Professional and great product. Fast shipper. Will deal with them again. Buy with Confidence.

Excelente calidad muy bueno lo recomiendo, nuestro proveedor nro 1, siempre cordial y comprometido con sus clientes

Satisfied with the quality and shipping and professional afterservice. I'm happy to find a good supplier, thank you!

My status is Quality Assurance Systems Analysis, looking for as near perfection to products and services. Ordering one expects as close to perfect at all times, very rarely achieving such. However, in this instance ordering a special guitar high expectation was visualised, not truly expected. Much to my greatest pleasure Mrs. Julia Yang exceeded all of my hopes and dreams of such, in taking note of my personality and expectations, transferring them to the craftsman. The guitar I received was nothing but Perfection!
Seller Changsha Geake Music Co., Ltd.
Order Number: **************876
Contract

I was pleased with the way my order was processed.
They were flexible and it took me 4 days to receive my order.

Truss and Stage loading capacity is good, it's duarable and safety to use in my events.
And their Videos with instructions and easy to set up.
Rosa is professional, and willing to help me.