Kaique S.

Let's start from the Beginning.
I bought USD 250.91 on items from a seller named Wenzhou En Ke Jie International on the 03/11/2020. I bought many other items from different sellers and I got all of them, perfect and on time. I was told by the seller I would get my parcel around 13/12/2020. I did not get my parcel by the time I was told. So the maximum i should wait following what trade assurance says is 60 days if it's composed by air/sea shipping. So I waited, I messaged the seller and he did not answer me, I opened dispute on trade assurance for 3 times, in all of them something related to an port nucleic acid test was mentioned as an excuse of the delay and that the seller had shipped my physical package. So I emailed UPS and asked them about my package and about this port nucleic acid test and they answered me that they do not know about this test and they also said the seller only created the label but the physical package was never got by them. There are lots of lies and misinformation, almost 3 months have passed and trade assurance has done nothing to help a costumer. I would love a way to get my money back.