I have ordered off of this website for many years. When the orders get delivered then it's great, but what happens when the vendor violates contract and us as the consumer dispute this vendor. Well unfortunately Alibaba does not protect the consumer. It took them 8 weeks after I submitted a dispute because the vendor violated the contract. I was the only person to upload supporting documentation showing the products were not delivered and the vendor was not responding with resolution for over a month. Alibaba still awarded them the win over my dispute and now forcing me to do business with a vendor that can't be trusted. Alibaba entire website is based on business relationships and sourcing reputable vendors. So what happens when your vendor isn't reputable, they cover it up and the consumer has no recoil besides to leave them terrible reviews on websites. My personal opinion is not to use them. I have used other websites that have a customer service that actually protects the consumer. Alibaba has no interest in promoting a business relationship with the consumers that actually buy items, they only protect their vendors.