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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent web site for trading with lowest price and complete feedback of delivery item and very good place to find buyers and suppliers.
Its really nice site for start trading
I am reporting an incident that happened to me with the Alibaba international trade site. This site claims to connect international buyers and sellers. I purchased some football jerseys that were supposed to be shipped to me within a week. Its been almost 3 months. When I reported this to the site it was simply ignored. I received an email claiming that I had not provided evidence. I have submitted my western union receipt, and email communication with the seller. I never got the products and the site will not force the member to send the money back. As far as I am concern, the site is just as responsible as its fake sellers. They promise protection and give the sellers ratings that give the impression that they are trustworthy. When reporting the incident to the site they ignore what you have reported and send you emails as if they tried to work with you. DO NOT DO BUSINESS THROUGH ALIBABA.COM IF YOU WANT TO KEEP YOUR MONEY.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members