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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Being my first time sourcing from China, i was 100% satisfied with the customer services received from this company.Next time, i will do business with them again and again.
I had an excellent experience with Yiwu Lvebo Daily Necessities Co., Ltd. and LVEBO. Communication was fast and clear, my order was processed professionally, and the products arrived on time and exactly as described. Everything was well-packaged, and I am very satisfied with the quality. I highly recommend them for reliable service and quality products.
I have been associated with Alibaba for a long time, and my overall experience has been very positive. The platform is reliable, well-organized, and helpful for doing business. I truly appreciate Alibaba for providing such a professional and trustworthy marketplace. Thank you, Alibaba.
From the very first interaction, the vendor was open, responsive, and genuinely invested in understanding our needs.
Overall, working with this vendor was a positive experience from start to finish, and I would confidently recommend them as a trusted and dependable partner.
Since I work in the field of microcontrollers for industrial processes, I need a large number of electronic parts to purchase. Currently, I'm operating in Tashkent, Uzbekistan, and many components are unavailable here due to local stock shortages. I started buying them on Alibaba, and my experience encourages me to do it again in the future. I think it would be much better to deliver the goods from China to Uzbekistan directly, not through the Dubai central warehouse. It would be much quicker! Summary, I'm glad to order the parts on Alibaba.
Have to say it's perfect from order to transport to quality. Team is very responsive and that's what matter the most for me.
Got a new colaborator
Siparişin öncesinde ve her aşamasında çok ilgili ve yakın takip. Müşterinin neyle ilgilendiğini yakalayan ve altarnatif çözümler sunan bir taktik.
Overall, my experience with Alibaba has been very positive. The platform makes it easy to connect with manufacturers and suppliers, compare options, and communicate clearly throughout the purchasing process. From initial inquiries to order fulfillment, the process was well-structured and transparent.
Suppliers were responsive and professional, and Alibaba's tools for messaging, payments, and order tracking added an extra layer of confidence and security. Having access to verified suppliers and buyer protection helped ensure a smooth transaction and reduced risk when sourcing products internationally.
Alibaba continues to be a reliable marketplace for finding quality products at competitive pricing. I would confidently recommend it to anyone looking to source goods or establish long-term supplier relationships.
Great followup by two young people with good English skills. Reasonable price.
Extra's provided which was good because on the bus I lost the first order.
The can for holding paints came with a tight fitting lid, meaning that my paint samples won't dry up.
Also, no American, or local company carries this size petite paint can with tight cover.
Respondieron rapido, acordamos precio y cantidad y resolvieron todo rapido, los recomiendo, son de confiar.
Todo lo que he pedido en esta plataforma ha llegado perfecto y en tiempo, con una gran relaccion calidad precio, y los productos entregados corresponden 100% con las imagenes y descripciones de los anuncios
Thank you for the work done. The sign is beautiful; it was made based on a PDF and is perfect in terms of design. The charger is included, and the holes are already made for mounting. It's really top-quality — highly recommended +++
Special shout-out to Martin, who worked on my project and responds at the speed of light. Very professional. Thanks again. Steve
Very good this ALIBABA! A lot of supplier, well selected and good products at reasonable prices and very good delivery! They are professionals! Thank you!
Die Lieferung dauert sehr lange, Qualität der Ware ist in bester Ordnung
I've had nothing but great experiences working with manufacturers on Alibaba. I've worked with at least 12 of them over the years and a few of them for over 3 years.
The entire ordering process with certified Alibaba suppliers was smooth and well organized. Communication was clear, payment felt secure, and delivery was reliable. The professional handling created a high level of trust and a stress-free purchasing experience. Alibaba is, in my opinion, the best platform for safe and professional business transactions.
Jestem bardzo zadowolony z obsługi, szybkości dostawy, profesjonalnej komunikacji z dostawcą, bezpieczeństwem dostawy.
We have received the products, we are very satisfied with the quality and our customers have also responded very positively. I would also like to compliment the service of Shirley Cai; she is always reachable and communicates very well and clearly. Thank you for the delivery and I hope for the next delivery again
I've placed orders many times, and they always respond quickly and try their best to accommodate my requests.
They are a very reliable manufacturer. The quality is also excellent.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.