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AlibabaReviews 13,651

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,348
value
1,326
shipping
1,318
returns
772
quality
1,300
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202 reviews

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Kenya
1 review
0 helpful votes
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GREAT SERVICE
December 19, 2025

Being my first time sourcing from China, i was 100% satisfied with the customer services received from this company.Next time, i will do business with them again and again.

Date of experience: December 19, 2025
Nevada
1 review
0 helpful votes
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Welcome Mat
December 19, 2025

I had an excellent experience with Yiwu Lvebo Daily Necessities Co., Ltd. and LVEBO. Communication was fast and clear, my order was processed professionally, and the products arrived on time and exactly as described. Everything was well-packaged, and I am very satisfied with the quality. I highly recommend them for reliable service and quality products.

Date of experience: December 19, 2025
India
1 review
0 helpful votes
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I have been associated with Alibaba for a long time, and my overall experience has been very positive. The platform is reliable, well-organized, and helpful for doing business. I truly appreciate Alibaba for providing such a professional and trustworthy marketplace. Thank you, Alibaba.

Date of experience: December 19, 2025
Sweden
1 review
0 helpful votes
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From the very first interaction, the vendor was open, responsive, and genuinely invested in understanding our needs.

Overall, working with this vendor was a positive experience from start to finish, and I would confidently recommend them as a trusted and dependable partner.

Date of experience: December 19, 2025
Uzbekistan
1 review
0 helpful votes
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Since I work in the field of microcontrollers for industrial processes, I need a large number of electronic parts to purchase. Currently, I'm operating in Tashkent, Uzbekistan, and many components are unavailable here due to local stock shortages. I started buying them on Alibaba, and my experience encourages me to do it again in the future. I think it would be much better to deliver the goods from China to Uzbekistan directly, not through the Dubai central warehouse. It would be much quicker! Summary, I'm glad to order the parts on Alibaba.

Date of experience: December 19, 2025
France
1 review
0 helpful votes
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Everything is good!
December 19, 2025

Have to say it's perfect from order to transport to quality. Team is very responsive and that's what matter the most for me.
Got a new colaborator

Date of experience: December 19, 2025
Turkiye
1 review
0 helpful votes
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Yakın Takip
December 19, 2025

Siparişin öncesinde ve her aşamasında çok ilgili ve yakın takip. Müşterinin neyle ilgilendiğini yakalayan ve altarnatif çözümler sunan bir taktik.

Date of experience: December 19, 2025
Florida
1 review
0 helpful votes
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Excellent Transaction
December 18, 2025

Overall, my experience with Alibaba has been very positive. The platform makes it easy to connect with manufacturers and suppliers, compare options, and communicate clearly throughout the purchasing process. From initial inquiries to order fulfillment, the process was well-structured and transparent.

Suppliers were responsive and professional, and Alibaba's tools for messaging, payments, and order tracking added an extra layer of confidence and security. Having access to verified suppliers and buyer protection helped ensure a smooth transaction and reduced risk when sourcing products internationally.

Alibaba continues to be a reliable marketplace for finding quality products at competitive pricing. I would confidently recommend it to anyone looking to source goods or establish long-term supplier relationships.

Date of experience: December 18, 2025
New York
1 review
0 helpful votes
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Alibaba's staff delivers!
December 18, 2025

Great followup by two young people with good English skills. Reasonable price.

Extra's provided which was good because on the bus I lost the first order.

The can for holding paints came with a tight fitting lid, meaning that my paint samples won't dry up.

Also, no American, or local company carries this size petite paint can with tight cover.

Date of experience: December 18, 2025
Argentina
1 review
0 helpful votes
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Respondieron rapido, acordamos precio y cantidad y resolvieron todo rapido, los recomiendo, son de confiar.

Date of experience: December 15, 2025
Spain
1 review
0 helpful votes
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Todo perfecto y en tiempo
December 18, 2025

Todo lo que he pedido en esta plataforma ha llegado perfecto y en tiempo, con una gran relaccion calidad precio, y los productos entregados corresponden 100% con las imagenes y descripciones de los anuncios

Date of experience: December 18, 2025
France
1 review
0 helpful votes
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Nice experience
December 18, 2025

Thank you for the work done. The sign is beautiful; it was made based on a PDF and is perfect in terms of design. The charger is included, and the holes are already made for mounting. It's really top-quality — highly recommended +++
Special shout-out to Martin, who worked on my project and responds at the speed of light. Very professional. Thanks again. Steve

Date of experience: December 18, 2025
GB
1 review
0 helpful votes
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Excellent!
December 18, 2025

Very good this ALIBABA! A lot of supplier, well selected and good products at reasonable prices and very good delivery! They are professionals! Thank you!

Date of experience: December 18, 2025
Germany
1 review
0 helpful votes
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Herren Winter Jacke
December 17, 2025

Die Lieferung dauert sehr lange, Qualität der Ware ist in bester Ordnung

Date of experience: December 17, 2025
Panama
1 review
0 helpful votes
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Buen servicios excelente
December 17, 2025

Buena atención, entrega super anticipada muchas gracias

Date of experience: December 17, 2025
North Carolina
1 review
0 helpful votes
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I've had nothing but great experiences working with manufacturers on Alibaba. I've worked with at least 12 of them over the years and a few of them for over 3 years.

Date of experience: December 17, 2025
Germany
1 review
0 helpful votes
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The entire ordering process with certified Alibaba suppliers was smooth and well organized. Communication was clear, payment felt secure, and delivery was reliable. The professional handling created a high level of trust and a stress-free purchasing experience. Alibaba is, in my opinion, the best platform for safe and professional business transactions.

Date of experience: December 17, 2025
Poland
1 review
0 helpful votes
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Zadowolenie
December 17, 2025

Jestem bardzo zadowolony z obsługi, szybkości dostawy, profesjonalnej komunikacji z dostawcą, bezpieczeństwem dostawy.

Date of experience: December 17, 2025
NL
1 review
0 helpful votes
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Levering inkoop via alibaba
December 17, 2025

We have received the products, we are very satisfied with the quality and our customers have also responded very positively. I would also like to compliment the service of Shirley Cai; she is always reachable and communicates very well and clearly. Thank you for the delivery and I hope for the next delivery again

Date of experience: December 17, 2025
Japan
1 review
0 helpful votes
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A reliable manufacturer.at servise
December 17, 2025

I've placed orders many times, and they always respond quickly and try their best to accommodate my requests.
They are a very reliable manufacturer. The quality is also excellent.

Date of experience: December 17, 2025

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086