Overview
1StopBedrooms has a rating of 4.7 stars from 4,856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1StopBedrooms most frequently mention customer service, white glove and perfect condition. 1StopBedrooms ranks 1st among Furniture sites.
Instant Feedback
Buying experience was easy. Waiting on my delivery
Excellent service, very helpful, prompt answers to questions.
Dear Steve,
We're thrilled to see your positive feedback. We truly appreciate your time and engagement in sharing your experience with us.
At our company, our goal is to always deliver exceptional service. Our dedicated team consistently strives to be prompt, helpful, and ready to provide insightful answers to all of our valued customers. It's wonderful to hear that your experience reflects these efforts.
In conclusion, your review is a testament to the continuous excellence we aspire to in every interaction. We look forward to continuing to provide the high-quality service that is expected and appreciated by our customers like you.
Thank you once again, Steve, for your kind words and for being a valued part of our community. We are here to serve you anytime.
Warm Regards.
Customer Experience Team
Very professional assistance when calling their main line.
Dear Bryan,
We're truly delighted to see your glowing review. Your kind words and engagement with us are sincerely valued.
As a team, we are committed to delivering an exceptional level of service at every interaction. Your experience is not just a testament to our efforts, but a benchmark of the quality we strive to maintain consistently.
In the pursuit of excellence, it is feedback like yours that inspires us to continue setting the bar high in customer service. We're thrilled to know you'd recommend us and we look forward to providing the same top-tier experience in all your future endeavors with us.
Thank you once again for recognizing our dedication and commitment to service excellence.
Best Regards,
Customer Experience Team
Morris was very helpful in pulling our order together.
Dear Michael,
We're truly delighted to see your glowing review. Your kind words and engagement with us are sincerely valued.
As a team, we are committed to delivering an exceptional level of service at every interaction. Your experience is not just a testament to our efforts, but a benchmark of the quality we strive to maintain consistently.
In the pursuit of excellence, it is feedback like yours that inspires us to continue setting the bar high in customer service. We're thrilled to know you'd recommend us and we look forward to providing the same top-tier experience in all your future endeavors with us.
Thank you once again for recognizing our dedication and commitment to service excellence.
Best Regards,
Customer Experience Team
Charlie was great!super helpful! Thank you so much
Dear Deanne,
We deeply appreciate the time you've taken to share your experience with us. Your feedback is a testament to the commitment we share in creating a seamless customer journey.
Thank you for recognizing our dedication to providing an extensive selection and efficient order updates. Our team is steadfast in upholding these high standards to ensure each and every customer feels valued and satisfied.
Your positive review affirms our unwavering commitment to excellence. We take great pride in maintaining a consistent level of service that not only meets but exceeds our customers' expectations.
Once again, thank you. We look forward to continuously providing you with the exceptional service you've come to expect from us.
Best Regards,
Customer Experience Team
After doing what I thought was good research and reading their thousands of good reviews (which I now think might be fake) I placed an order on June 29 for a sectional and ottoman. Within a week of ordering I received a call from their customer service trying to get me to purchase a treatment for the furniture. The gentleman on the phone stated it was to prevent fading and when I questioned that I thought this was something that was automatically done he stated that it was not and that he highly recommended it. When I told him I wanted to think about it he brought the price of the treatment down. Needless to say I paid $300 more for this so called treatment. The furniture was supposed to be delivered within 4 weeks. I then received an email telling me the Ottoman was on backorder and asking if I would accept the back order- which would then put my furniture delivered by around Labor Day. So I accepted the back order. Labor Day came and went and no furniture. So I sent an email asking when the furniture would be delivered since it was past the expected delivery date. No response. When I looked in my account suddenly the delivery date was changed to October 11 with no explanation. I called (which is a joke in itself… You are put on hold for at least 45 minutes with no one picking up. You were then given the opportunity to request a call back which I did and I did receive a call back) and was told that the Ottoman was on back order still. I just went into my account the other night and found that the delivery date has now been changed again to November 16! Still again no communication! I wrote an email stating that this was unacceptable and that they could at least send the sectional and the ottoman in separate shipments. Funny that when I looked in again it now says that the sectional is the piece that is on back order! I have sent them several emails with no response. I even requested a refund because I have also since found out that the furniture is not on back order at my local Ashley furniture store and in the end after paying the extra $300 for the so-called treatment it would've been the same cost to have gone with them in the first place! Now I don't know what to do. I can't go till November without living room furniture- I have gone without for long enough. In addition I don't have the money (unless I get a refund) to purchase anything else in place of this. I truly believe I am never going to see my furniture and I have been scammed.
My next step is the Better Business Bureau which in fact has hundreds of complaints very similar to mine on their website as well! If you guys can't help me and they can't help me. I also have a friend who's an attorney.
I have never written a negative review on a company before, but my experience was so horrible, I felt I have to. I purchased a dining room table set from 1StopBedrooms as a housewarming gift for my brother. It was supposed to be a 3-week delivery, but we waited for 4 MONTHS! After such a long wait, I tried to cancel the order, but was told there would be a 15% restocking fee if we canceled before delivery, so we held on. When it was FINALLY delivered, IT ARRIVED DAMAGED. (!) The white glove delivery people told my brother to refuse delivery and I called to cancel the order and get my money back. But 1StopBedrooms told me that we had to pay a 15% restocking fee AND pay the shipping fees if an order is canceled after delivered. So, basically, they hit you with fees whether you cancel before OR after delivery, even when the issues are all their fault. Adding more insult to all that injury, they required us to jump through hoops before even initiating a partial refund (like contacting the delivery company OURSELVES to get photos of the damage, having the delivery company RE-DELIVER the table set while my brother was undergoing open-heart surgery, provide a photocopy of my driver's license - WHAT?!) I had dozens of calls with the company and they wouldn't budge on their policies. I ended up being refunded LESS THAN HALF of the cost of the table set, plus countless hours of time wasted and complete aggravation and hardship placed on my brother. Basically, they didn't care about us ever coming back as a customer, SO WE'LL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN. Horrible policies, horrible uncaring customer service.
Great experience would highly recommend 1stopbedrooms
Hello Test,
We're genuinely delighted to hear from you! Your activity and engagement truly invigorate our mission and purpose.
We consistently strive to exceed expectations, delivering the highest standards of customer service, and are committed to ensuring that every interaction is a positive one. Our dedicated team members are always ready to ensure you receive exceptional assistance.
We believe in maintaining a standard of consistent excellence, where our service levels are always at their zenith. Your satisfaction is our success, and we will continue to uphold this unwavering commitment.
Thank you once again for sharing your experience, Keith. We look forward to serving you more in the future.
Regards,
Customer Experience Team
My customer service was the best experience I've ever had!
Hello Amy,
We're genuinely delighted to hear from you! Your activity and engagement truly invigorate our mission and purpose.
We consistently strive to exceed expectations, delivering the highest standards of customer service, and are committed to ensuring that every interaction is a positive one. Our dedicated team members are always ready to ensure you receive exceptional assistance.
We believe in maintaining a standard of consistent excellence, where our service levels are always at their zenith. Your satisfaction is our success, and we will continue to uphold this unwavering commitment.
Thank you once again for sharing your experience, Keith. We look forward to serving you more in the future.
Regards,
Customer Experience Team
Appreciate this simplicity of the process of ordering
Dear Karen,
Firstly, I'd like to extend my personal thanks for your continued loyalty and support. We're delighted to hear that you've been pleased with your previous purchases.
Our commitment to maintaining a high standard of service is unwavering, and it is customers like you who encourage us to strive for excellence. We take great pride in ensuring every interaction is met with the utmost care, professionalism, and attention to detail.
In conclusion, your satisfaction is our testament to the consistent quality and service we aim to deliver. We look forward to serving you again in the future, and continuing to exceed your expectations.
Warm Regards,
Customer Experience Team
I waited a little longer than expected but overall great experience.
Dear Gemechis,
We greatly appreciate your continued support and thank you for choosing to shop with us again!
Your engagement and loyalty are invaluable to us and it is customers like you that inspire us to maintain our unwavering commitment to top-notch customer service. We pride ourselves on our dedication to ensuring every interaction is seamless and satisfying, always aiming to exceed your expectations.
We look forward to serving you again and continuing our journey of consistent excellence in service. Thank you once again, Jorge, for being a part of our story.
Best Regards.
Customer Experience Team
Purchase was very easy!
Love my new super sized chair!
Dear Dena,
We appreciate you taking the time to share your positive feedback with us.
Your engagement reaffirms the value we place on making the purchase process as smooth as possible for all our valued customers. We strive to uphold an unwavering commitment to delivering top-notch customer service, ensuring that each interaction is seamless and enjoyable.
As we continue to prioritize customer satisfaction, your review serves as a testament to our consistent excellence in providing remarkable service. We are proud to have met your expectations, and we promise to continue providing the same level of service in the future.
Best Regards.
Customer Experience Team
Sales consultant answered all my concerns and worked the price and warranty honestly
Hi John,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Manager
Service@1stopbedrooms.com
866-456-8823
Thanks to Eddie for his patience, his professionalism, and kindness. Great service! M
Thank you! He was a fine young man and was very kind and helpful. Happy 4th of July!
Hi Michael,
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service expectations. It's always great to hear that Adam did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject of your email.
Regards,
Joan P.
Customer Relations Management
Service@1stopbedrooms.com
866-456-8823
Easy transaction so far. Good price and customer service has been good,...
Hi Rosa,
1StopBedrooms is extremely happy to hear from our customers and wish to thank you for sharing your feedback.
We are glad to know you had such a pleasant customer service experience.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Joan P.
Customer Relations Manager
Service@1stopbedrooms.com
866-456-8823
Very good. They set it up and clean up all of packing. Very nice men.
Hi Tracey,
Thank you for taking the time to leave a positive review of your customer service experience.
1StopBedrooms is delighted to know our dedicated and knowledgeable reps made your order process quick and easy.
Please feel free to contact us at any time and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Joan P.
Customer Relations Manager
Service@1stopbedrooms.com
866-456-8823
Very good and professional service. Very quick and polite. 5 Stars! Thanks!
Hi Mark,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Welcome to the 1StopBedrooms family!
Regards,
Joan P.
Customer Relations Manager
Service@1stopbedrooms.com
866-456-8823
Excellent experience with excellent customer service
Hi KP,
1StopBedrooms is always happy to hear from our customers and wish to thank you for sharing your feedback with us.
We are happy to hear that you had a positive experience and hope to serve you again soon.
Please feel free to contact us at any time. Be sure to add the order number in the subject line of your email.
Welcome to the 1StopBedrooms family!
Regards,
Joan P.
Customer Relations Manager
Service@1stopbedrooms.com
866-456-8823
While keeping quality at heart, 1StopBedrooms features bedroom sets https://www.1stopbedrooms.com/bedroom/bedroom-sets for every design aesthetic as well as living room sets https://www.1stopbedrooms.com/living/living-room-furniture/living-room-sets that make guests and residents alike feel at home. Not to mention, 1StopBedrooms includes the lowest-possible prices across every collection for best-in-class savings. When you find the right fit for your unique spaces, you can enjoy fast, white glove deliveries that handle the heavy lifting and assembly on your behalf.
Whether you’re furnishing for the first time or looking to upgrade your spaces, 1StopBedrooms offers thousands of items for every room in the house. To streamline your search, simply add filters based on your budget, style, brand preferences, and more. Along the way, you can take peace of mind knowing that 1StopBedrooms is always up-to-date with the latest looks, such as designer sofas https://www.1stopbedrooms.com/living/living-room-furniture/sofas that bring the whole family together. See what’s in store today at 1StopBedrooms.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paula,
We're truly delighted to see your glowing review. Your kind words and engagement with us are sincerely valued.
As a team, we are committed to delivering an exceptional level of service at every interaction. Your experience is not just a testament to our efforts, but a benchmark of the quality we strive to maintain consistently.
In the pursuit of excellence, it is feedback like yours that inspires us to continue setting the bar high in customer service. We're thrilled to know you'd recommend us and we look forward to providing the same top-tier experience in all your future endeavors with us.
Thank you once again for recognizing our dedication and commitment to service excellence.
Best Regards,
Customer Experience Team