1Day.co.nzReviews 127

Fault with a cable for a swann security camera system. Would not meet obligations under Consumer Guarantees Act to replace the cable. While in general the product itself was fine apart form one fault, don't expect any help if you have problems with a purchase. They will give you the run around. Not recommended at all.

We bought the Tixi kinderkraft high chair. 2.5 weeks later it arrives with parts missing! Contacted one day and the response was lack lustre and absolutely not helpful. Off to mitre 10 to hopefully get some actual help. How are these guys still operating!

ABSOLUTELY USELESS NOT EVEN WORTH ONE STAR hopeless delivery ordered something 2 weeks ago and when I started enquiring where item was it was only then the courier picked up in Hamilton. Useless service would not at all recommend this company.

Ordered something, told the estimated arrival was 4-6 days. Day 8 I chat with them and query why it's still awaiting shipment... Told there's staffing problems due to winter illnesses and they'll hopefully have it sent out to me in a few days.
#1 Winter is when people get sick, it's nothing new, have staff as backup when this happens
#2 staffing levels aren't the customers problem and
#3 casually saying you'll hopefully get it out to mean indicates that you don't really give a #%$! And therefore I'm not likely to buy from you again.
Attitude was just blasé and dismissive. Not impressed.

Not dispatched within 6 days. Poor inadequate customer service. Take yr money with the order. Unable or unwilling to give accurate update.
Give a tracking no after 4 days. Showing no action. Use accredit card and get yr money back fast. Wish I had read reviews before trying to obtain

8-12 days is a long time to wait for delivery anyway, but they can't even keep to that. Still waiting 14 days later and customer service are anything but helpful. Web site lists it as shipped, but tracking says that they've labelled it, but it hasn't been picked up. They now say it'll be 2-3 days after labelling to get picked up. So don't tell me it's shipped. Nasty company, shouldn't exist in a competitive market.

Bought an iPhone and wireless headphones, iPhone was faulty and headphones were counterfeit. Then you're caught up in their nasty returns and assessments process which is tailored to screw you over. They do desperately want the headphones back so there's no proof they're sending out fakes but I'm holding onto them and taking my complaint to tribunal and encourage others not to let this nasty company take advantage of them.

My partner ordered a gift for me from overseas. These potential scammers wouldnt dispatch the product without looking at her bank atatement. This is after i forwarded the proof of purchase snap-shot as well as the email confirmation. Cancelled my order without even giving me any options and i haven't even got my money back. The customer engagement administrator was full of crap and had no intention to secure a business deal. STAY AWAY FROM THIS WEBSITE!

DO NOT BUY REFURBISHED PHONES FROM 1-DAY. Bought one a few weeks ago. Won't take calls and turns off randomly. After a few emails they told me I could send it back but the courier said i must supply a bag (which 1-day said they would pay for shipping). Tried emailing, took another few days to reply and now it's almost 3 weeks that I've been trying to send the phone back. Really gutted; I'm surprised they are still around with the amount of bad reviews they have.

All deliveries were outside their estimated delivery time. 2 orders arrived as 4 different deliveries, none of which I was provided notification or tracking details for, except for one time after I complained, but even after my complaint I did not receive notification for further deliveries, resulting in all but one being delivered while no one was home (I can easily arrange to be home if I have notification).

Their chosen courier (NZ post) has left three of the four packages in sight of the street, risking theft, rather than walking up a few more stairs (approx. 6) to put on porch. I understand NZ post has some accountability here, but Oneday chooses to use them so should be making sure they are meeting expectations.

One item arrived damaged. Original complaint re tracking number was replied to within 24 hours, but did not even attempt to answer all my concerns. Further complaints/emails, relating mostly to damaged item, have received zero response though weeks have now passed. Complete disinterest on behalf of Oneday customer service in finding a resolution regarding the damaged item. Will be taking next steps in complaints process. If I could do zero stars I would

We found 1day from trademe and decided yo go through the provider because this larger size item was not listed. Payment was easy, and i received an email notification with the id and confirmation of a 4-6 day delivery time. I did not receive an email confirming the item had shipped, which would have made this a 5 star review. However a prompt webchat was able to provide me with the tracking number and the item arrived the next day. The item was packed securely and seems fair/good quality for the price. Getting the basics right is so important, and you nailed it 1day! Can't wait to get in there!

Ordered an item 3 weeks and 4 days ago.
They provided with a tracking number a few days after my purchase (which I had to chase) and yet the board has not left their warehouse yet (after checking with freight company). They keep sending emails with useless apologies and yet nothing gets fixed. I asked for shipping compensation and they provided with a store credit! This is the poorest and unaccountable customer service I have ever seen and experienced.