Purchased product off website and the two weeks later was told it was out off stock and that i would receive a refund, would have preferred the product
Don't deal with this company. Phone arrived faulty. There is no one that you can phone to sort out. you can only communicate by the web (live chat) or email. One day said it was a warranty issue and it would take 10 to 14 days to access .I demanded a refund. They finally agreed to refund. It took over 2 weeks to get refund and lots of one way emails. Their communication is very poor. Will never buy from them again.
I got a pair of earphones for my partner and with the first month one ear stopped working. I emailed 1day and they happily replaced them. I got another pair so both me and my partner had them and pne pair broke awhile ago he tried fixing it but the wires in it are so fragile hd broke it more. And my pair now just stopped working. 50 bucks each but they stopped working. They cant replace them anymore because they have no product. Just not the best
I've bought quite a few things from this site, sometimes I have received decent products in a reasonable timeframe. Other times I have received shocking quality products. I purchased some clothes racks that were advertised as usually >$160 but they were very flimsy and average (I'd value them at no more than $40). I purchased a brand new phone from them which had it's speaker malfunction after 3 months, I sent it in to be warranted. I did not receive any email or phone after their deadline of 20 days. I did not receive any replies until I threatened to go to the Commerce Commission. I finally received my phone over 1 month later. When asked for compensation, they acted dumb about the situation.
Ive brought a lot of items off 1 day. 99% of items where AOK
I haven't brought phones or tablets though.
Brought a homecast dongle couple of weeks ago...couldn't set it up for love nor money...emailed 1 day and miney being credited in next 5 days. Great.
Nothing to complain about over this way
I bought a refurbished s7 and the USB port didn't work properly so I sent it back under warranty. They voided the warranty due to a bent pin. Offered to repair it for more than the cost of the phone. I had no way to check for this kind of damage when I received the phone so have no way to prove that it was damaged. As for paying for repair? Not likely they have had the last dollar they are ever getting from me.
I have been using this store a number of years now and in all my dealings they have been excellent.
Yes sometimes it takes longer to get your items but they state this.
The bulk buys I absolutely love and these products also have been excellent.
They are Definitely worth 5 stars from me.
Do your research on the products and you won't be let down.
I recommend this store to everyone.
Thank you 1day sale
Best regards Danny
The quality of product on 1Day is always very poor.
I have never received an item within the first week of purchase which is very strange as we live in the same small country.
Before i buy something i wonder about the quality of the item and i always tell myself that surely this time i would be buying an item worth what i am paying for.
I have bought many things from 1Day and only once have i been satisfied with it, it was a coat rack..
I would actually rather punch myself in the face than buy from or recommend 1Day.co.nz to anyone.
If I could give a zero I would, 1st time I brought a gazebo and when it was dropped off by the courier opened it up realised it had been damaged so I sent a message to let them know and to organise another one ( not there fault) BUT it took 3 weeks just to email a courier ticket ..... that same day I sent it off and I gave it a week to see how it was coming along said they lost the return...... and then it took another 7 weeks to send me a replacement only to find they had sent me some broken up shelving unit so I had to wait another week for a courier ticket then it took a further 4 weeks to finally get a replacement very much a big hastle and very time consuming not very good a communicating either! Then my Father in law wanted to buy a phone off them and so I brought it for him only to be sold a dud !! Worked for 2 hours then went blank wouldn't charge or start up so requested a courier ticket waited 2 weeks for it to be emailed yet again and now its been a month keep emailing for an update to be told ill get back to you and yet again nothing finally another 2 weeks went and this time I had enough wrote a heated email saying I want a refund now and then got a swift reply that a new replacement will be in the mail within 5 working days, So save yourself the hassle and frustration and dont even bother buying off them not worth the countless emails and headaches!
Twice I have had to contact 1day customer service due to an item being damaged in transit and another due to an item not working as it should and both times they have replied straight away with an adequate solution. From my experience their customer service has been great.
I purchased a refurbished phone from this company and had problems straight out of the box. The phone had very poor GPS performance, the battery life was poor, 4G reception at home was worse than my old phone of the same top brand and it dropped a call in the first few days at home which I do not remember ever happening before. The appearance of the phone was as new but the rear cover cracked for no obvious reason and warranty repairs were denied because of this. They did offer to replace the cover for a fee but the phone was sent back to me the same day as the email was sent. I replied back to them 4 business days ago saying I would accept the repair price for the cover if they agreed to repair the other faults too. So far I have not had a reply. The rear cover is supposed to be glued in place and require a heat gun to remove it, I was able to remove it with my finger nail and no heat. The battery installed had a decal on it from a different phone and IMEI number. If I get a response to my email I will update this post.
Bought an Acer Chromebook, it stank, was dirty, they sold it as refurbished like new, the battery didn't work...
They don't take returns so I threw it in the bin.
Nice way to loose money.
I recently brought a ue boom 2 for pretty much a third of the price and thought surely it was a scam because of the reveiws I read after... but i got it in the mail only a week and a half later and was so thrilled! Completely legit, brand new product and I am so happy with it.:)
Slow replies to queries, no delivery guaranties. Very slow deliveries. I would not recommend this company.
I purchased a chicken coup 6 weeks ago and despite several emails there has been little or no substance to any of there replies, even tried telling me I had not contacted them in the first place. I offered screen shots of them!
I was a regular customer but family and I are no longer and I will personal set about making sure any of my friends are no longer customers.
Bought Samsung VR glasses. They were "shipped" two days later. Never arrived so I enquired with support. Apparently, they were never shipped due to being out of stock. Now they are refunding me. Guess they would have just kept my money had I not emailed them.
Bought 2 items, one arrived & one didn't. I emailed them, didn't receive a reply so had to go through Live Chat. The guy on end said the parcel had been lost (WTH!?) & had no tracking number, but had a ticket number. That's nice, could you try & find it for me perhaps? Surely that's part of your job??... no, he couldn't be bothered. Just kept saying they would issue a refund.
Haven't bought from them for years, now I remember why! Never again. I'm done.
I brought an refurbed iPhone 7 128gb all was great I needed the upgrade as was rocking the 5s for sooooo many years.
Anywho waited the three weeks for it to arrive not good at all
When I opened the box no headphones and a charging cable n plug that over heated, the phone itself the volume button didn't work did my head in and that wasn't even the worst bit!!!
Upon updating to try get to iOS 12.1 the phone shut down all cell and data on my phone I googled if there was problems with the software to find out certain models had been faulty and the main login board had a fault Which basically the phone became useless, I sent it back after days of trying to get in contact with 1-day when they said they'd get a tech to look over the phone trying to make any excuse not to replace it, but because the phone was a recalled Apple product they just refunded me the next day they received the phone back to dispatch.
But by this time I'd already brought a brand new iPhone 7 from Naol lemmings coz least I knew it came with the proper warranties and customer care is primal there.
1-day Are no good never buy from them.
DO NOT buy from this website.you will get items quicker from ALI-EXPRESS and or WISH.1DAY delivery times are the worst i have ever seen.i have learnt my lesson now and will NEVER buy from 1DAY again
May 2017, bought Sony tablet and estimated delivery was 10 to 14 working days. Got hold of them to check where my order was after waiting for 3 weeks. In the mean time I bought a leather tablet cover and sony tablet keyboard. Then they sent me sony mobile phone so I asked them where my tablet was their response was that my order was sent to someone else. They have me a refund but they didn't want to know my loss caused by their mistake.
Then on 22ne September bought a Lenovo tablet and nothing arrived until 15th October. So contacted 1 day help desk to ask where my tablet was. Today got a response to say they over shipped my order whatever that means and gave me a refund saying sorry. This is NOT acceptable. DO NOT SUCK INTO THEIR TECH SALE.
After ordering two pairs of shoes off 1 day I was looking forward at receiving them and strutting my stuff. On arrival of said shoes i was shocked to have been sent shoes that are two sizes to small. At first I thought that I must of made some mistake and selected the wrong size. So when I noticed that the shoes were on sale again i doubled checked. It appears that i did select the correct size, UK 9 and was sent UK 7. Looking at the pages shoe sizes i have no idea how they made this mistake. So i sent in an email asking for a refund and expected that they would at least pay for the shipping since the mistake was solely on them. No it turns out that i have to pay for them to be re shipped and then all i can receive is credit for a online store that i no longer trust because they can't even get a simple shoe size correct. All and All would never buy off this site again unless it was something very simple like washing tablets.
I accidentally ordered a pet cage instead of a dog cage (image in website looks almost identical, and it was side by side) and when I went back to them within 30 mins, they refused to make the change. The website stated delivery time of 8-12 working days so I don't understand how they could have worked so quick that it was too late to amend.
What could have been an easy swap for most companies, I now have to pay two additional courier fees to return and a trip to the post office
Sent back 3 faulty phones. Had to follow up with my own emails to get a response. About 10 emails from 1 Day completely missed the point of the email - didn't answer my questions. Don't buy anything electronic from them, ever.
The shoe racks are less than substandard. The plastic sides shatter when attempting to connect them. The rods will literally drive you mad when attempting to align all of them to match up with the holes. It's unstable and will fall over at any given opportunity. Totally regret this purchase. I don't have a photo as I chucked the entire piece of fecal matter into the bin.
Spent $1208 for a mac product, they sent me different mac product worth $800. Dealt with Stephanie who allegedly processed a refund for $500. When followed up for the refund was told she had incorrect credit card details, then withdrew her offer giving excuses and offering $60 voucher. From $500 to $60 ...1 day dodgy deals it should be called.
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