Caution Purchasing electronics from 1-Day

Before purchasing any electronic products from 1-Day? Please read the below.
This has been the worst experience I have ever had in purchasing from any Company.

I purchased a referb IPhone 6+ on the 8th March 2017 for $699.
The unit was purchased for my wife who looked after the unit like an egg in a cake, it was in a quality case with a quality screen protector.

In May the screen became non responsive and started glitching at the top.
I followed the 1-day warranty process, sending the phone and all original packaging back to them for checking.
After several follow ups from me, three weeks later they told me the phone was bent and they would not cover it.
I asked for another opinion and they said they gave it to a tech who confirmed it.
Their service report said that 4 people has viewed the phone, two could see a bend, two could not and the final tech could. The unit was never properly diagnosed or dissembled for evaluation.

I researched myself and found that this is a known fault. I also contacted Apple for help. Apple were fantastic trying to help, 1-day stalled dealing with them also, and would not provide them with further evidence such as photos.
I asked for the phone back so that I could take it to an Apple authorised service centre.

I did this and got a service report saying that the unit indeed had a very slight bend but, that it also had another fault. Both Faults were not caused by the bend.

On receiving the report 1-Day told me that the service centre was not Apple authorised and they would not accept the report. I replied with proof that they are.
It is now three weeks and I have not had a response.

Apple has since replaced the phone themselves through the Authorised Apple Service Centre I took the phone to.

It is unfortunate that dealing with an International company such has Apple has been an exceptional experience with their customer care, attention to detail, and their willingness to go the extra mile,
While dealing with a New Zealand company such as 1-Day has been the worst experience that I have had with any company suppling goods or service in my 22years associated with the electronics industry.

I want to make sure as many people as possible are aware of the potential nightmare dealing with this company
DO IT AT YOUR OWN RISK!

I purchased a lawn mower from 1-day for my daughter which she received and when she went to use it read all the instruction booklet and the details on the outside of the box both of which stated that the mower came without petrol or oil so she purchased these and filled the mower with petrol but when she came to fill the oil the mower it was already full with oil. Looking at the dipstick the product was oil as it looked and smelled like oil and so she used the mower which after a short while seized. This is what she told 1-day in an email after getting nowhere with their on-line chat:
A phone call from a real person would be great so I can explain everything a lot clearer! There is not RESIDUE in the oil sump. The dipstick was reading FULL. I have even tipped a little out since & there is still plenty left in it. I know it says on the box, on the tag and in the manual that the lawnmower does not come filled with petrol or oil and must be put in before starting it. Hence I put petrol in then went to put oil in and saw it was FULL of something. I assumed this was oil, being a simple female with no extended knowledge on lawnmowers etc. So carried on to use the lawnmower. The lawnmowers engine seized. I asked around my male friends why and what could have happened. Most were puzzled. Then one who has dealt with lawnmowers plenty said it had a special lubricant in it to stop everything from rusting or seizing. And that the lubricant is to be emptied and oil put in. So I re read everything. (Box/manual) and nowhere does it state this. So this is why I feel it is not my fault and should be covered. There are warnings everywhere stating it has no petrol or oil but there are NO warnings stating there is some other crap in oil sump which needs to be emptied first! I feel like I am being treated like an idiot and just started the mower with nothing in it and am making this up.
There is no reason for my daughter to be lying as she had actually bought the oil already to fill the mower. And would have done so had the sump not been full of what appeared to be oil. Plus she had two witnesses who saw her check the oil with the dipstick and who say the dipstick was showing the lawnmower was full of oil. One of these also read the manual which never stated that the mower had a lubricant in it, and in fact this lubricant should have been emptied by the shipper at the time of shipping but wasn't so patently an error on the part of the shipper not my daughter but they disputing this and negated the warranty.
Now they have said to take it to their local lawnmower service people to be checked but as she is a non driver and her husband works away up country she has no way of getting it to their mower service people after all she can hardly take it on the bus!
Serious doubts about a company that will not hand out a phone number on request so that my daughter can explain all this in person. Luckily my bank will chase this up and claim the money back from the supplier who is looking more and more like they do not honour their warranties.
I am of the opinion that this company is selling goods that they are unhappy to then service. A simple phone call would be nice, emails are not the way to proceed. In this instance it is obvious to me that the mower was not emptied of the lubricant that is used to prevent rusting and this is a simple error on someone's part at the other end but no one wants to acknowledge this.
My advice is to avoid this company as their after sales service is appalling and they really do not what to know when things go wrong.