Andrea L.

We have had a terrible experience receiving not one but two faulty refurbished i-phones. The 1st one had a faulty screen and took almost a month to get replaced - the 2nd one they stuffed around and with for a few weeks and their online chat was difficult to communicate. I repeatedly asked to speak to someone to be referred to the email contact to which we received no reply. We took the phone to an independent repairer as the microphone was not working. The repairer discovered the phone had long term water damage (we had only had it for a day before making the claim to 1-day and no way this sort of damage could possibly happen in this timeframe)! As their terms and conditions stated water damage would void any warranty we did not want to return the phone for repair until they acknowledged the prior water damage. We got nowhere so are taking this to the consumer institute. Be warned it may not be worth the cheap price!