I've bought several things from 1-Day and usually they're fine. Stuff like dishwasher tablets and such. I made this mistake of buying a refurbished iphone for my son. The battery was stuffed when we got it, so I sent it back -- they've now had the phone for 6 weeks (longer than we actually had the phone) and I cannot get a resolution out of anyone. The online chat people all talk the same rubbish and can't actually DO anything. I just want a refund. Stick with basic stuff from these guys, anything costly or electronic? Stay FAR FAR away.