I've ordered from Mondo Tees quite a bit. Recently there was a problem with one of my orders. I ordered 4 records, and received 2 in one shipment and 2 in another.
The first shipment, they sent me the wrong color vinyl. I messaged them to have it fixed. I sent them pictures of proof. They sent me a return label, and told me to let them know when I sent it so they can send the replacement.
While that was happening, they sent out the next portion of the shipment. They arrived damaged. Same scenario. Emailed them. Sent pics. They sent me return label. Then I sent proof of return. The next day, the replacement for the previous shipment arrived. No problem.
I am still awaiting my replacement records. I sent them back on December 9. Today is December 22. I've been emailing and emailing to get some answers. They emailed me on December 11 to assure me it would be sent out soon.
After another week, I wrote back and they explained that they were moving warehouses and they sent me an order slip with my replacement information. Still no shipping information. I have been as patient as I possibly can be. Especially, with Christmas 3 days away, at this point.
They do have some really cool movie soundtracks in some really cool colors. I just really want my replacements. It's been way too long to have to wait and rarely get a response from customer service.
There have been other times when they'd respond immediately, but this is taking way too long. I feel like more businesses should have a phone number to be reached at because awaiting an email response, especially from Mondo Tees is way too tedious.
You email, and await a response, but if they rarely respond, and your question isn't fully answered in that response, you have to wait longer for the next response, and possibly still get no answers.
I think, after this ordeal, no matter how cool their vinyl offers are, I'm going to stay away from them.
I've even had to comment on their Facebook, Instagram, and Twitter, and even sent direct messages, but to no avail.
I just want my stuff.