Match.com has repeatedly modified the text I wrote for my profile and then posted it for all to see. Anything critical of the site or process will be eliminated. Comments like "I'm tired of the disillusioning promises," "I'm letting my subscription expire," or "I won't waste my time reviewing their matches anymore" will be deleted. If one queries match.com reviews on the internet, many of the sites that give them a high rating offer no opportunity to add a review, which indicates to me that they're little more than advertisements for the company. When you turn off your automatic renewal (which is turned on by default) there appears to be a sudden remarkable increase in activity for your profile - an attempt to entice you to stay. The site is also loaded with scammers, and seems to have fake profiles (with identical text). Some profiles listed as "active" show messages as "not read yet" weeks or months later. In my opinion, the site manipulates the user - terribly. Customer service is non-existent. Refunds are out of the question. When I asked to remove my data from the site, the response I got was "Please know that we do not provide the opportunity to have personal information removed from our internal database..." A terrible site, disillusioning and deceptive. Stay away from them and their affiliates (they have four other dating sites that I know of). It's a racket!
I decided to try match after watching one of their TV commercials that said they are the best when it comes to creating relationships that work together because of the personality tests and science that the site applies. The only other site I used before was wejustfit.com and I've had several real life dates from that one but my brother kept saying the key to online dating is to use two or 3 sites simultaneously to give our chances a boost. So far match is looking interesting. It's very different but not in a bad way. Will see where it leads I guess. Benjamin (Nashville TN).
I am a first time Trier. I have been on for two months. I have been contacted by two women and after a couple of letters back and forth, one wanted me to "Buy " her time for her cell phone so she could talk to me straight away. (First RED flag.) The next one said that she was enroute to "Turkey" for a contract she has been working on. When she was supposedly at J.F.K. airport, she sent word that her reservations were screwed up and needed three hundred dollars to fix the problem. (Not sent.)
Then she again sent word that she was in Turkey and needed another three thousand dollars to rent a sewing machine. When I refused, she stopped sending me anything and I haven't heard from her since. Then I met a third lady and so far it seems to be going good. But only time will tell the full story.
The auto-renewal feature is deceptively difficult to disable in Match. Once they have your CC, you may get charged for things you don't expect.
I think it is important to remember that people are bigger now than they were. If you truly want love and know that the outsides of people can be changed but the inside rarely is. then this is a great place. I believe that Match customer service is great, they do try to work with people and help them find relationships. It isn't going to be for everyone. Some sign-up and realize their perfect idea of who they want isn't out there because this is real life and relationships take work. If your a grownup and you are willing to take chances then this is a great place to shop.
I signed up for a three-month subscription for Match in February 2018. The free version didnt have as many features, so I decided to pay the $75 for three months because I heard such great things about the dating site. Minutes into creating my profile, which said seeking men 24-30 years old, old men and even women started messaging me. I blocked the disturbing profiles and continued searching, hoping to find someone that met my two minimum requirements.
After a few days of opening up my messages and being horrified, I called their customer service line to get tips on how to avoid these harassing messages from men three times my age. They said theres nothing they could do after I put in my requirements any man or woman could still message me despite my very clear preferences. I asked to cancel my subscription and get a refund since I had only used the service for less than a week at that point. Gabriel said that he could issue a refund for the 2 months I didnt use yet. I pushed for the full three-month refund because I was so disappointed after giving it a chance for just a few days. He said that it was past the two-day return policy and that I signed the terms and conditions. I replied with yes I signed the terms and agreements because you promised to give me a selection of men under 30 Match didnt fulfill this promise, so it would only be fair for me to get my money back. Gabriel proceeded to tell me that he was disconnecting our call and then he hung up on me. I have never had a customer service representative hang up on me before so disrespectful.
I called right back and got Jone on the line. I told her the story of what just happened and then asked for her to follow through with the two-month refund. She then told me that this isnt possible and that she didnt know what Gabriel was talking about there was nothing on my account to reflect his promise. I asked her to give me the refund that Gabriel promised and she asked to put me on hold. She didnt put the phone on hold she just set it down and I could her loudly groan in the background. UGHHHHH then she picked up the phone and continued our conversation. I was so horrified by the customer service I was encountering so I abruptly ended our call.
I called back to speak to a supervisor about Gabriel and Jone, but the supervisor wasnt in the office. I just called back (a different day) and spoke with Benny the supervisor. I told him all about the above and he told me that customer service agents can hang up on customers and that since its past the second day of the purchase, he wouldnt be able to give me even a partial refund. I dont understand why this company lies to their customers, doesnt provide profiles that are relatively close to what the person is looking for and has the most despicable customer service representatives I have ever encountered. Ive been harassed by users, disrespected by their staff and have now been taken advantage of financially after paying $75 for one weeks use. This company is a scam.
I was only on the site for one month and in that time I was contacted by three scammers. They put up fake profiles and when you contact them they're good at responding back with texts and emails claiming they have good professional jobs. They even call you from a local number but the give away is they have an accent. They will claim they're Italian or from Vienna and they're most likely Nigerian scammers. They will put off meeting you with job excuses and eventually they ask you for money. They are very good and it's a very sophisticated scam. Report them to Match right away so their profile can be taken down. DO NOT SEND THEM MONEY.
They are located out of Dallas ,Texas. I'm going to file a simple complaint with the Texas Attorney General so should you even if you don't live here. You can file online too. VERY EASY to file a complaint this isn't the place for it you all.
I have been a paying on again, off again Match member for a number of years. I signed up at a discounted rate for six months, thought that I had fulfilled all terms under the guarantee, naturally thought that I would get another six months free, had received another six months free in the past, as I remember, not having to at all ask for it, but failed to ask. The next thing I knew I received a bill for another six month period under an automatic renewal choice that I had not to my knowledge made. You better know that you MUST now choose to decline automatic renewal (more in the fine print and believe you must decline within a certain period of time, not sure) OR you will be automatically billed. So, I called to complain, multiple times. I reversed the charge on my credit card and am now locked out of Match. Match isn't even answering my latest e-mail. A Match representative told me that by not asking for another six months free, Match assumes you have met someone. Well, that makes no sense. If in failing to get another six months, Match assumed I had met someone, then why did Match bill me for another regular six month period? This is one money conscious, business only organization, in my opinion! I am more than disappointed!
Very convenient for them to make it unclear that your policy will automatically renew while maintaining a "no-refund" policy. Bad site with terrible options. You're much better off sticking with the *free* dating apps. Would never recommend to anyone.
their customer support didn't send me the password reset link till 10 days after when my membership expired. and said they couldn't refund me the prorated membership fee. I'd like to ally people with similar experiences to sue them.
My two cents its a busy lil site but once youve been on a few times you can tell if your gonna find love their or no. For me I like to mix it up with other sites (e.g wejustfit.com) to keep me busy and boost my chances. That's how I play it, it might work for you or it might not, you can take it or leave it.
I signed my mother up, as she has difficulty meeting men her age (60-65) in her rural area. This site is a hunting ground for scammers. She became involved in 3...count them...3 men in a matter of 3 months. Each and every one was a scammer who eventually (some sooner than others) made the "request" of financial assistance or goods. All 3 had phone numbers that were suspect. All 3 declared their love within a week or two of chatting online. The first one stuck around the longest. My mother did not lose any money, thanks to my supervision, but she did text pics. I'm sure they will be used to impersonate a fake profile to scam others.
As if this wasn't enough, the credit card I used was hacked and a whole bunch of charges were made for Match and two other dating sites. One site made 9 $50 charges in one week!!! There is only one reason I can think of...paying for a pile of memberships...to scam people. Surprise, surprise.
These sites are infested with the worst the human race has to offer...people who are trying to take advantage (of the elderly, in particular). If there is anyone "real" you'd never find them. Back when I used dating sites, the worse you had to worry about was people misrepresenting themselves (mostly age and physical appearance) to try to get their foot in the door. Now it's a den of thieves.
Unethical, fake profiles contact you, no refund policy
Deliberately try to catch you out with auto renewal!
Nothing good to say!
Don't get burnt look at trustpilot reviews!
Match.com has a really bad refund policy. I suggest you don't try to get a refund after an automatic undesired renewal because you won't get it.
I have called other companies and it is logical that if the service is not being used a fair refund should be given to the customer.
The charge was $60 and only $7.98 was suggested as a refund when I emailed right after the charge took effect.
One thing this company is not taking on account is the network of new customers that will be lost due to my recommendation.
I would not recommend match.com to anyone.
Customer representatives were mean and not helpful at all.
I asked to speak with a manager and the rejected the petition.
I am using it since 2017 and all I can say is that the site is filled with posers and the subscription I am paying for wasn't worth it.. My advice to you guys: "do not find love because love will find you. So better to meet people face to face and date them in the traditional way". Have a great day everyone!
I started using Match a few months ago (combined with wejustfit.com) & it's got me the odd date here & there but slightly less impressed than with WJF which seems to be less well known but from everyone I've spoken to (online & offline) it's just the better option. Will keep using them both & ill hopefully meet Mr Right soon. I've been close but my new years resolution of trying to stop using online dating completely (due to finding a relationship) aint looking that promising lol
Match.com is awful! I've been in a happy relationship for over a year and a half, I originally signed up for a 3 month trial in April 2016, and have been charged without my knowledge for almost TWO YEARS! I canceled my subscription soon after my 3 month trial and OF COURSE they have no record of this.
Also, they don't send emails to let you know you're on auto-renewal!! So customers have no way of knowing they're still being charged! It's absolutely ridiculous to not send an email every time a charge is run.
After realizing all of this, the only thing they could offer me was a $29 refund for the current subscription period I'm on.
Expect to lose money. I've spend over $600 on this stupid site that I haven't used for years.
I signed up for 6 month and tried to logged in when I came back from work but it won't let me in and they keep deducting morning from my account I called them for a refund but it's still the same.... match.com is a scam!!!
I accidentally clicked a button for the add-on "Match Phone". To be honest I don't even remember clicking that button. I contacted customer service to for a refund and to remove this service I never used or wanted. They would not refund me and the kept stating that "it is policy to not issue refunds". I went back and forth with them over this. Since they are a technology company there are no costs associated with whether or not I used the service. Ultimately Match lost a customer Match lost a customer paying $70-something a quarter for $6.62. Do yourself a favor and find a date through a company that actually cares about their customers.
Tip for consumers: Do yourself a favor and choose a different site because ultimately Match does not care about their customers.
It will not let me in my password does not work but they took my money scam. Wow not even 6 hours and the site sucks.
site will not let you edit profile.
Even when you choose only a one-month subscription, you are automatically signed up for autorenewal. I cancelled this and yet was still charged again. When I reached out to customer service I was told there are no refunds and I'm SOL. There are so many free dating sites that are better and they won't rip you off.
Not the biggest fan of match. Like wejustfit.com or some of the newer options that all the cool kids are on. I can see why some people like it and it defo has the history etc but its just not for me, soz.
Worst customer service ever! They hang up on you. They don't give you your money back! Its a scam! They will take your money and run. Don't do it!!
That about says it all.....and the rest are "currently seperated". Worst customer service ever. Worst experience ever....after 2 months and toms of fakers, scammers and hackers. All was left is "currently seperated" men who are not ready for a relationship becuase they are still tied up in the past.
I phoned customer service for a refund and was told that they cannot tdo that, I asked to be transferred to a manager/supervisor and toild that was not possible and then the customer rep rudely told me she was hanging up because she had answered my questiosn....whuch ws not the case.
I remeber being on this site 10 years age and so many of the men are still on here...so it seems they are not interested in a relationship. Women stop giving it out for FREE!!! Have some respect for yoru selves and clear boundaries.
Customer Questions & Answers
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I was unable to get a refund but I dispute the transaction and got my money back that way. I said it was because they were not providing the service they claim to offer. If you can dispute with your bank just tell them you didn't authorize the transaction and the company refuses to refund you. Good luck.
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Absolutely NOT. This is a site that has only one purpose and that is to scam you out of your money. Not only are there scammers as stated by Diane H. and Sally C. this site is completely dishonest about how it works and what you can expect from it. I'll share this one example to illustrate. When you join with a credit card, they will inform you that you now have full access to their site and features. You can now send mail to the men and start meeting them. However, there is a catch that they do NOT mention on the sign up page. The catch is that you can send all the letters you want to the men, BUT, unless the men are also fully paid members, none of them are allowed to read your mail and reply to you. What is the point of paying to use the service when the other side must also have a fully paid membership? If you have paid your membership fee then by all standards you are now entitled to not only write to the men but to expect them to reply back to you. Not on match. There is an extra fee that you must pay so that non members can receive, read and reply to your mail. This is a SCAM on every level. Please save your money and avoid this site at all costs. I'm speaking from first hand experience. Read the testimonies on this site and understand that they are all 100% correct and accurate.
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Back in the 1980s, strip clubs were pulling all sorts of over charge and fake charge scams and forcing people tp pay. Here in Atlanta a majpr federal case against the GOLD CLUB brought all that to light and alot of changes were made in the industry..... I BRING THAT UP BECAUSE....these social sites seem to be attempting the same types of scams and are getting away with it. By U.S. fedeal standars ALL THESE SITES FALL UNDER THE RACKETEERING STATUTE. Unfortunately there is NO enforcement of these laws at this time. Your best option is to dispute the entire charge with your credit card. They may not want to do this because they are seeing so much of it. BE FIRM AND INSIST IT IS A MATTER OF CREDIT FRAUD. Also be sure to indicate that you are filling a consumer notice with the Federal Trade Commision (they have online forms for this to keep a numbers count on how many people are affected by these sorts of things. www.FTC.org). If you have been a good card holder, you shouldnt have any issues except for 1: ALL THESE SITES ARE NOTORIOUS FOR REBILLING/DRAFTING YOUR CREDIT ACCOUNT. You may want to file a COMPROMISED CREDIT CARD CLAIM AT THE TIME OF THE DISPUTE and have your card issuer SEND YOU A REPLACEMENT CARD WITH A NEW CARD NUMBER.
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You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.
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If you were charged in one lump sum, you can't. If they are auto billing you every month, shut it off. If they took one lump sum, the best you can do is file a formal complaint with the BBB and any federal fraud protection agency you can dig up. Why would they refund you? They don't give a $#*!. To even get a response, you will have to have a local attorney draft a letter threatening to bring civil action (that will cost more than the year they billed you for). If you wanted to make a point, hire the attorney to file the civil suit. The suit would have to be for considerably more than they extorted. To win that is next to impossible because the court will require you justify the additional damages for which you are suing, They will, by law, have to respond. At which point they will issue a refund (a couple hundred dollars), the court will consider it satisfied, and the attorney will bill you a couple of grand for their effort. Point is, you're screwed! These internet companies know that the expense you would incur trying to fight them (especially across state lines) far, far exceeds what they ripped from you. It's essentially legal theft. Sorry about your luck...You got had! I've been there in other areas myself.
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Hi Stephen, First of all, I am really sorry you are still dealing with Match.com and their unethical ways. I am still receiving emails for Match too, even though I have canceled my account many months ago. I scam every email they send me, but they send new emails form alternate email addresses. Perhaps you will have better luck then me, if call them. I am seriously thinking of contacting Better Business Bureau to see if that helps. I know that it looks bad for a business to have complaints on them on BBB, so if you mentioned that to Match when you call them (that is if you get to reach them), they might stop pestering you. So the only advice I can think of is, contact BBB, and state your concern and complaint to them. Good luck!
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The first thing you need to understand (if you haven't already discovered it on match) is that none of your letters will be read unless the recipient is a FULLY PAID member. Even though you have paid to be a member you are still not able to contact the other person. There is a option available to you but it's pretty much extortion on the part of Match. You can pay an additional monthly fee where all of your mail is delivered and they can read and reply back to you. Apart from that I can't really give you any other answers other than don't renew with this site.
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It is because there are not any real people on match.com. Most of the profiles are fakes, or they are people who may have once been on the site and now their profiles are used as bait to get you to sign up and pay, thinking there are actual matches that could be made. Also a lot of the profiles are people who have not actually signed up and paid so they could not even get back to you if they wanted (unless they too pay for the privilege of sending an email reply). Do not sign up! This is an unethical site that does a bait and switch to get money out of you and others and does not delivery on any promises. Most of the profiles are cons trying to get something from you. This site should be shut down!
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I feel the same way Teresa, i have been on the site for 1 year now and cancelled my subscription, but was told it won't officially cancel until May because i waited to late after my initial sign up day, so i got stuck with another year. I am a handsome guy with a lot to offer, but for some reason never really got emails as i expected, i started to think the people profiles were fake or the women i was interested in didn't know a good man if his profiled slapped them in the face, just sayN. 41, recently divorced for little over a year, highly educated, working in my profession, make close to six figures, single, don't cheat, great personality, smart, don't play, and real down to earth.....but i guess no one believed it or didn't like my handsome picks...IDK. confused!
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