website thubmnail of Match
How would you rate Match?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
2 reviews
17 helpful votes
Follow Ty A.
Unfollow Ty A.
Send Message
Share Review
Report Review

I tried POF with no luck then was talked into trying Match. So signed up. First off girls just vanish. Then went out with a girl, we hit it off. She said wanted to see me but start things slow. She vanished. Then, saw another girl for four months. Things were great. Met her family, friends, went to her sisters wedding. All of a sudden. She wants to focus on school and doesn't want a relationship. I don't get people.

Date of experience: November 25, 2015
California
2 reviews
25 helpful votes
Follow Karen D.
Unfollow Karen D.
Send Message
Share Review
Report Review

Hated it!
July 19, 2014

Hated it! Tons of scammers (always GIS the pics, if they are too good looking to be true... they are fake profiles!) and even after reporting them, the profiles are still up. The people I wrote to didn't respond, don't think they are even still members, as I am attractive. The ones I did meet LIED about everything... height, weight, age, marital status, # of ex-wives/kids, employment status... you name it, and their pics were all completely outdated. Had 66 horrible dates in a year and have sworn off dating at all at this point. Complete waste of time and money.

Date of experience: July 19, 2014
New York
1 review
2 helpful votes
Follow Terry B.
Unfollow Terry B.
Send Message
Share Review
Report Review

I saw the ads on Match. Com and I thought I would try it. Big mistake! They Never answer e-mails, and when they do, they blame you and expect to lower your expectations. But just like the other dating sites, unless you're tall extremely thin, blond, and have blue eyes, not only are you expected to lower your standards, you're supposed to bury them 6 feet under! Stay away! And don't fall for "We were successful with other couples," hello... what about yourself?

Date of experience: December 27, 2014
Washington
1 review
9 helpful votes
Follow Sandra D.
Unfollow Sandra D.
Send Message
Share Review
Report Review

Bait and switch tactics!
January 18, 2016

I get a message saying someone is interested, and when I look at it, it says their profile is no longer available. This has happened EVERY TIME. Classic bait and switch. It's just beyond coincidence. Plan to cancel, and if they charge me a renewal anyway, I will contest through the credit card company. I regret signing up in the first place.

Date of experience: January 18, 2016
Illinois
4 reviews
5 helpful votes
Follow Erin W.
Unfollow Erin W.
Send Message
Share Review
Report Review

I followed all of the site's regulations and the site's "administrators" blocked me from use. The website disclaimer reads that they can terminate your membership at any time without a refund, but when I asked why I was blocked, their explanation was, "We believe this action to be in the best interests of our community." I posted nothing inappropriate and I used real photos that were approved by the "administrators." The Match.com fees are outrageously high and clearly they have no interest in maintaining any kind of customer loyalty. With hundreds of competitors out there, my suggestion is to avoid Match.com.

Date of experience: October 20, 2015
California
15 reviews
39 helpful votes
Follow Jose B.
Unfollow Jose B.
Send Message
Share Review
Report Review

So disapointed
November 4, 2015

This site is such a scam; they do not match you with ladies in your area.
And it has all these hidden charges. Worst of all the refund policy is iron clad. I will not recommend this web sit to anyone.

Date of experience: November 4, 2015
Florida
1 review
2 helpful votes
Follow Wendy M.
Unfollow Wendy M.
Send Message
Share Review
Report Review

My email was infiltrated by someone who was not a member... and then the con artists began... was asked to mail very expensive things to foreign countries always an excuse... they are good... really good! Be very careful as match checks nothing about anyone and when i complained they said it's too bad. I was scared for my life and still am because they are criminals and don't know how much info they have access to. My email has been hacked 3 times. JUST DON"T DO IT!

Date of experience: April 7, 2014
New York
1 review
2 helpful votes
Follow Sky R.
Unfollow Sky R.
Send Message
Share Review
Report Review

They have an auto-renewal process which boarder lines on scam. There is no notification telling you when the renewal will happen, and they refuse to refund your money once it has been renewed. I requested cancellation just 1 hour after they billed me and they still refused a refund. What makes it worse is I was sure I had cancelled beforehand and I am positive that this was a mistake in their computers. I had an email confirming my cancellation with confirmation # and they insisted there was nothing they could do. I even talked to their supervisor after being put on hold for nearly an hour just to hear "sorry, this is our policy." Total BS. Stay away from this site if at all possible.

Date of experience: July 5, 2013
New Zealand
3 reviews
8 helpful votes
Follow Brett C.
Unfollow Brett C.
Send Message
Share Review
Report Review

POS
December 3, 2020

Website is buggy when logging in. Had to reset password multiple times just to log in. It is absolutely impossible to delete your account on either the app or the website. Map locations are way out of whack. Definitely not recommended. Its so bad I didn't even get to look at any other actual profiles. Glad I didn't give them any money. Use anything else other than this waste of time

Date of experience: December 3, 2020
Tennessee
1 review
3 helpful votes
Follow Steph E.
Unfollow Steph E.
Send Message
Share Review
Report Review

Be careful! Once you inactivate your account you will continue to get charged. Match.com will refund only one of these charges as a "courtesy". They are ripping people off to make money! Customer service is completely non-existent. My account shows it is completely inactive... I haven't logged in for at least 6 months. Why charge an inactive account?

Date of experience: July 24, 2015
Rhode Island
1 review
3 helpful votes
Follow Tay T.
Unfollow Tay T.
Send Message
Share Review
Report Review

Don't pay for it and go for free websites:
-You cannot attach anything to your email/messages on this website
- &You can't reply the messages through your personal email (so no attachment at all!)
-The system does not follow your deal breakers... you will see all the crappy options who are not matching yourself, neither your criteria for your match... there is no process for offering you Match, but just random!
It is my first week, and the weak design of the website makes me sure I have already wasted my money for 3 months membership! Spend that money in a bar... You wont see a match, but would enjoy your drink!

Date of experience: November 15, 2015
GB
1 review
8 helpful votes
Follow Scott C.
Unfollow Scott C.
Send Message
Share Review
Report Review

I would strongly advise anyone joining this site to wAtch this Auto Renewal subscription. Even when cancelling I wS stunned to see £60 taken with a claim that I clicked a pop up asking for £9 upgrade which there is no proof. To prove I'm not slamming the company I won't say don't join so it does not effect there money making/business. However I would say do not do a monthly instalment payment scheme as its a rip off. Be Warned.

Date of experience: May 12, 2015
California
1 review
2 helpful votes
Follow Robert C.
Unfollow Robert C.
Send Message
Share Review
Report Review

First let me begin by saying in all my experience of online dating, Match.com has given me the least for what i put into it. Now they cannot get you a date, they can only provide the means. However I found too many "dead" profiles that were created by people and who never paid to send or receive messages. So you run into a lot of ghosts that are no longer there.

Next I think it is quite suspicious that the day I cancelled my subscription and let my own profile become one of those ghosts, I received a few messages and winks and of course could only read them if I decided to pay Match.com again. I decided not too.

Overall I cannot recommend the site and can only say it was not worth the time or money.

Date of experience: December 26, 2010
GB
1 review
5 helpful votes
Follow Mark E.
Unfollow Mark E.
Send Message
Share Review
Report Review

Twice, I've contacted the company to cancel membership. Twice they have re-enabled it without my permission, and with no notification, resumed taking payments. This even goes against their own terms of service - so they are also in breach of contract. A quick search of the Internet, shows this is typical of Match.com - whom would appear to have been using this illegal practice for a long time - and amazingly, getting away with it - so far. It's about time the senior executives were held personally accountable, and prosecuted.

Date of experience: April 15, 2016
Illinois
1 review
9 helpful votes
Follow Jackie R.
Unfollow Jackie R.
Send Message
Share Review
Report Review

They had many fake profiles of really nice looking people that suddenly disappear once they get your $$. I've had this experience twice with them now... There won't be a third. I would really like my money back. It's way too expensive anyway for bogus BS! Needs to be a law suit against them... Same with Zoosk and Our Time sending fake emails once your subscription is up making you think you are missing something! Stick with POF it's free and most profiles are real and they don't seem to send fake views and emails.

Date of experience: June 24, 2017
Indiana
3 reviews
6 helpful votes
Follow Linda S.
Unfollow Linda S.
Send Message
Share Review
Report Review

Joined about 2 weeks ago. So far the education and ethnicity of fellows I'd be interested in meeting has been ignored by the matchmakers and there are scammers, so beware. My membership is for a minimum three months at a cost of $35/month. These sites are more interesting for younger people but I won't be renewing membership at this age. The few fellows who have replied have been uninteresting and relatively uneducated. I'm onsite until August and if things change, I'll be updating my review. In the meantime if this saves a senior some money, all well and good.

Date of experience: May 29, 2022
California
2 reviews
4 helpful votes
Follow Christina C.
Unfollow Christina C.
Send Message
Share Review
Report Review

Do not use this horrific disgusting dishonest website! They get u to subscribe with fake model profiles and when u cancel ur account they say oh well u only cancelled ur features so we're still gonna charge u! It's a trap and the most ghetto website with rude customer derive reps! Run for your life from them!

Date of experience: December 1, 2014
Kansas
1 review
0 helpful votes
Follow Nancy N.
Unfollow Nancy N.
Send Message
Share Review
Report Review

My account was hacked.
August 24, 2015

I subscribed for 3 months, but my account was hacked after 3 weeks, sending awful emails to anyone whose profile I had visited. There was no way I could ever fix this, as I was now a part of the scam...(here are more photos of me, etc.). I would have to completely delete my profile and start over with new pictures and even if I did that, I was now a virus according to them. When I contacted Match, I was told by someone whose English was almost impossible to understand that Match did not give refunds, even pro-rated ones. You all can take your website and stuff it. Period.

Date of experience: August 24, 2015
GB
1 review
2 helpful votes
Follow lisa d.
Unfollow lisa d.
Send Message
Share Review
Report Review

Having used paid and free dating sites, match.com is the worst. For lots of reasons. Firstly the high number of False profiles, many profiles are cancelled by member but match.com continue to use it unless you opt to permanently delete your profile. There has been a number of law suits about fake profiles n con artists. The customer service is appalling with many people continuing to charge subscription fees, poor sign posting to delete. I cancelled my profile in 7 days and still waiting for a refund. DO NOT USE.

Date of experience: January 9, 2014
Canada
5 reviews
22 helpful votes
Follow Kevin H.
Unfollow Kevin H.
Send Message
Share Review
Report Review

I joined Match a few weeks ago. Please don't be fooled into paying a monthly or any subscription fee as you still have to pay for other things on top. So many fake or old profiles. People who Match or like you rarely respond, and once you pay your daily matches dry up instantly. Don't do it.

Date of experience: April 10, 2023

Overview

Match has a rating of 1.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
213
value
224
shipping
36
returns
56
quality
216
+48