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Kansas
1 review
0 helpful votes
Follow Nancy N.
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My account was hacked.
August 24, 2015

I subscribed for 3 months, but my account was hacked after 3 weeks, sending awful emails to anyone whose profile I had visited. There was no way I could ever fix this, as I was now a part of the scam...(here are more photos of me, etc.). I would have to completely delete my profile and start over with new pictures and even if I did that, I was now a virus according to them. When I contacted Match, I was told by someone whose English was almost impossible to understand that Match did not give refunds, even pro-rated ones. You all can take your website and stuff it. Period.

Date of experience: August 24, 2015
GB
1 review
2 helpful votes
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Having used paid and free dating sites, match.com is the worst. For lots of reasons. Firstly the high number of False profiles, many profiles are cancelled by member but match.com continue to use it unless you opt to permanently delete your profile. There has been a number of law suits about fake profiles n con artists. The customer service is appalling with many people continuing to charge subscription fees, poor sign posting to delete. I cancelled my profile in 7 days and still waiting for a refund. DO NOT USE.

Date of experience: January 9, 2014
Canada
5 reviews
22 helpful votes
Follow Kevin H.
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I joined Match a few weeks ago. Please don't be fooled into paying a monthly or any subscription fee as you still have to pay for other things on top. So many fake or old profiles. People who Match or like you rarely respond, and once you pay your daily matches dry up instantly. Don't do it.

Date of experience: April 10, 2023
Tennessee
1 review
5 helpful votes
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Customer Service Awful!
December 19, 2016

I selected the no automatic renewal button but was changed a full price and renewed for a year. I sent two emails to customer service but never heard from them. So I contacted my credit card company who refunded my amount. Why do these sites make things so difficult?

Date of experience: December 19, 2016
India
2 reviews
7 helpful votes
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Not bad
February 6, 2017

I seriously don't understand why people give Match.com all these negative reviews. It worked pretty good for me and I met few nice girls. Yeah, it can be a hit and miss sometimes but my overall experience is pretty good. If you try online dating use sites like Match.com (or Mingle2day and eHarmony).

Date of experience: February 5, 2017
California
1 review
1 helpful vote
Follow Bob G.
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Match cancelled my subscription with a couple months left on it and refused to give either a refund of unused service or a reason for its cancellation. I would think this has got to violate some law, since its is arbitrary and capricious. Never again get on that site.

Date of experience: May 31, 2016
New York
2 reviews
7 helpful votes
Follow Tracy W.
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Waste and a vehicle from scammers. Match.com seems like a good site until you pay and really start using it. It is riddled with scam artists, probably only about 50% of the users are "real" people. You will get winks, IMs, and emails from people all over the states, but they use pictures harvested from catalog shots and stock text. When you write them, they write in broken english at best. They look like models and will try to get you to get on Yahoo messenger immediately. They will ask you questions about you and give you little information about themselves. I talked to customer service and they don't care. "DANNY M." from the nicaragua call center was little help.

What a surprise, even Match.com is a scam using an office out of the country. Maybe it was good a year ago, but not now. Don't waste your money. At least at a free site, the people are real.

Date of experience: March 20, 2011
Maryland
1 review
2 helpful votes
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This site is a scam
January 2, 2014

This site is a scam. They trick you into signing up with the promise of 6 months free if you don't me anyone. Then they automatically bill you even tho you never met anyone. I called to get a refund and no1 answered spoke English and did not refund my money. Stay AWAY from MATCH.COM. Free sites are better. I don't even think the profiles on match are real. I give it one star only because you can't give them negative.

Angry and confused

Date of experience: January 2, 2014
Arizona
2 reviews
20 helpful votes
Follow Melanie D.
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I was a member years ago after my divorce. Rejoined last week. So far its a joke. For one thing its not cheap I paid for 1 month. There seems to be no way to block guys totally out of my age range or location. Im paying for this app so I should be able to choose who I want to contact me.

Half the profiles dont even have pictures. I have my age range as 35-49 yet a 62 yr old man 2000 miles away, 4 inches shorter than me will email me.

There seems to be no way to delete Likes.

Even POF which is free has settings so you can go in and block people outside your criteria.

So far Ive met 1 guy. I wasnt really interested but he was nice and normal.

Also there seems to be no way to get rid of the annoying video messages.

When profiles come up that you are supposed to mark like or dislike, profiles come up and I see I am way outside their age range, or the guys are out of state.

Im weeding through way more crap than I want.

Date of experience: June 17, 2018
Washington
1 review
0 helpful votes
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Too many scammers here with fake profiles. Especially there was an expert matched me with an ugly old man! With all conflicting interests! And then they asked me if I wanted to pay extra for the expert service! Wasted my time and money here! Do not recommend this app to anyone!

Date of experience: May 30, 2024
Ohio
1 review
11 helpful votes
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Don't do it
May 17, 2015

In short, took someone out from their site and did not even kiss them good night because I knew I was not interested. However, she got mad at me because I did not want to go out again and after multiple hateful texts from her, I also get informed by Match.com that they are blocking my account with no refund. They won't provide me with a reason and even when they try to send links to their policies, they won't open. I find it humorous that Match claims to have some more concerns for their customers welfare and yet, they allow a scorned person to have so much control.

Date of experience: May 17, 2015
GB
2 reviews
14 helpful votes
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Fake
January 23, 2017

Been using Match.com a while now paying and before i signed up i got like 5 winks and soon as i payed and joined i now lucky to get 1 view a day!
I have not had a single date off the website even though i've been using it over a year! The only women who do talk seem to be moody or stuck up for some reason, yet other free sites ive used I've had multiple dates and met my Ex's off them so waste of money and full of fakes...

Date of experience: January 23, 2017
GB
1 review
1 helpful vote
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I cancelled my auto-renewal on Match and then telephoned for confirmation that this had been actioned. The 'customer services' advisor offered me a 50% discount if I renewed. I accepted only to find that they debited my credit card by the full amount. When I noticed the debit, around 4 weeks later, I immediately phoned to complain. Match refused to refund the difference saying that they never offered me that discount. I asked for a transcript of the telephone call but they said they no longer had the original recording. I contacted my Credit card provide who indemnified my loss and I have now reported Match to my MP. I urge all dissatisfied members to lobby their MP in order that action be taken against this corrupt, unethical organisation.

Date of experience: June 25, 2016
California
1 review
1 helpful vote
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How does one receive an actual refund? I joined & cancelled all within 3 minutes. I received several email confirmations regarding same and yet, after speaking to several reps, it became apparent the only way to refund is for me to dispute through VISA.

Date of experience: May 21, 2016
GB
1 review
1 helpful vote
Follow K E.
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I am furious at discovering Match has taken 4 payments of £29.99 (1 each month since January) despite my having gone through the advised channels to cancel it. They can see that I have not used this service and denying a refund. Apparently, I ticked yes for a 'Free boost' which reactivated it. I don't even know what this is. Very evidently however, it IS NOT FREE. It's such a lot of money that I don't have at the moment and I cannot believe that this scummy company is so unethical. I'll be seeking to ensure that more people boycott this terrible company. Katie

Date of experience: May 18, 2016
Connecticut
1 review
24 helpful votes
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March 2020, I have been seeing the same people I skip, over and over again. I keep getting profiles from other states that I can't filter out. I have come to believe that most of the profiles are never deleted and just milled through the site to make it look like there are more choices than there are. I am now dealing with a virus every time I open a profile and it has gone on for over three days. Sent email to them and no response or change. This site is a rip off and dishonest about quality and quantity of its membership.

Date of experience: March 13, 2020
GB
1 review
1 helpful vote
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I decided to give online dating a go and this site has put me off for life.

Firstly, I thought I was paying the three month subscription over three months, but on checking my bank account they took the whole amount of £76.00 which is not clear when signing up.

I have been on the site for nearly a week and had two messages, that doesn't include all the messages that Match have bombarded me with.

I have cancelled the automatic renewal but will cancel my card as well to safe-guard myself.

All-in-all a waste of money and my time.

Date of experience: January 9, 2014
Canada
1 review
15 helpful votes
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Cancelled my subscription prior to expiry but was charged for 6 months even though I could not log in or access my profile. Attempted to reach customer service numerous times unsuccessfully. Had to cancel my credit card as not to continue to be automatically billed. Will never join this site again nor do I recommend anyone else to join. Greedy, unethical company.

Date of experience: December 5, 2020
California
1 review
3 helpful votes
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Wow!
December 3, 2014

Wow! I'm not married and somebody falsely alleged that I'm married and they (match.com-customer-service) terminated my account. Actually, I think this is weird... Unfortunately, just signed up for another 6 months. Hope they reinstate my account but I'll NEVER do business with this company again. PS: Although, I met some good women on match but the customer service sucks b'cos they could have investigated the false allegation before closing my account - That's RUDE especially to a paying customer. PS: They never do refund so if they chose not to reactivate my account, I'm duped for almost 120$ - SAD :(

Date of experience: December 3, 2014
New York
2 reviews
24 helpful votes
Follow abbe C.
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Don't waste your money. It's a gimmick. The site is full of scammers and Match puts their members at risk for being hacked and having their financial accounts compromised by these scammers. Match does nothing about it, yet it is easy to recognize a scammer's profile if you have been on for a bit.

There should be a law suit against them. They own OK Cupid and Our Time and situation on those sites is the same. Match should hang it's corporate head in shame.

Date of experience: June 13, 2015

Overview

Match has a rating of 1.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
213
value
224
shipping
36
returns
56
quality
216
+48