I cancelled my auto-renewal on Match and then telephoned for confirmation that this had been actioned. The 'customer services' advisor offered me a 50% discount if I renewed. I accepted only to find that they debited my credit card by the full amount. When I noticed the debit, around 4 weeks later, I immediately phoned to complain. Match refused to refund the difference saying that they never offered me that discount. I asked for a transcript of the telephone call but they said they no longer had the original recording. I contacted my Credit card provide who indemnified my loss and I have now reported Match to my MP. I urge all dissatisfied members to lobby their MP in order that action be taken against this corrupt, unethical organisation.