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Sweden
2 reviews
29 helpful votes
Follow Dahlia C.
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Daily shuffle
February 1, 2020

As a subscriber Match.com you get 100 profile suggestions/day.
- I daily discover so called scammer/misused pictures. It is not just a few of them.
- Over manipulated pictures with fake backgrounds, oversized upper arms, enlarged hands. Too obvious for anyone.
- Pictures with under aged children
- I signed up as a woman looking for a man. I have received suggestions of other women. Where some of them where scammers known escort girls according when I did reverse image look ups
- Too many profiles have no picture, visiting your profile even sends a like to you
- For an additional fee you can browse other profiles incognito

In the end of the day I wonder I pay for! All my contact with their customer service has worked well.

Date of experience: February 1, 2020
Maine
1 review
6 helpful votes
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That's right, greedy and unethical thieves! My membership was automatically renewed without my approval or consent. There was no easy way to contact Match.com; no phone #, no email, nothing... I finally got a phone# from a customer service rep at PayPal while attempting to cancel the $133 charge to my credit. Match agreed to refund $80, but that's all. They stole the rest! Do yourself a favor. Use another dating site, but only after you have read customer reviews. Match.com should be shut down!

Date of experience: July 31, 2016
GB
1 review
3 helpful votes
Follow D S.
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Was a profile member for several months until a mutual like, so decided to subscribe. The chat is very simple, you reply to a member's photo and exchange rapid fire messages on first day, nothing really intuitive, as they rarely read your profile it could be a robot responding (!) Then you ask for a voice call, "yeah, no problem", but busy tonight and tomorrow and oh by the way that's too soon (!) If you want to be wound up and made to feel a fool, subscribe it's good for character building (!) But I guess this model could be applied to ALL dating sites as it's the "online messaging" that makes them money.

Date of experience: June 13, 2022
North Carolina
1 review
4 helpful votes
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I am thinking many of these reviews are paid. Match was a horrible service that literally took 2+ months worth of subscript to match me with scammers. It is full of bots and algorithms that did not match my preferences. Please don't waste your time or money. As a money- making business- I'm sure they will find a way to filter this review. Dating is hard enough without people cashing out in our heartbreak. Match is not the only one.

Date of experience: November 14, 2022
Netherlands
4 reviews
9 helpful votes
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Investing money is one thing, wasting it is another. Don't waste it pointlessly on Match. Match is anything but a dating site. Most of my matches were ridiculously inappropriate or downright odd. There are a lot of dead profiles, that's why very few letters actually get replies. Apart from throwing poor matches at you who will never write you back, Match never filters off scammers. Whenever you see a pretty lady on Match, you should get suspicious. In all likelihood, if she shows interest in you, she will soon come up with some sort of sob story and ask you for money. If you value your time and money - just stay away Match!

Date of experience: July 7, 2022
New York
1 review
6 helpful votes
Follow A D.
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They renewed my subscription 3 times without my permission costing me $150. Each time refusing to refund me and you never get pasted a low level customer service person who tells you the policy is no refunds

Date of experience: December 30, 2016
Arizona
6 reviews
9 helpful votes
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I purchased a subscription to this website and they offer 7 day free trial subscriptions yet when I found out they have no more matching criteria then any other website and they claim they do they would not refund me or even address my questions. When I tried to call their customer service line I was on hold forever and when I finally got someone the call was disconnected. What is sad is that 10 yrs ago I would have been totally supportive of their website because back then they were a good reputable company now they are like the majority of dating websites out there who could give a@#$# about people actually finding someone to share life with

Date of experience: January 10, 2016
Texas
2 reviews
14 helpful votes
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I'm so upset at Match.com. I tried cancelling within 5 minutes of joining. Their site is rigged to not let you cancel. It was the weekend and their phone line is not open. I tried like 10 times to cancel online because I was travelling. Finally 6 days later I was able to call in during their business hours and they told me sorry, no refunds. I haven't responded to messages or anything. In fact I want the notifications to stop. The customer service rep was very rude. I asked for a supervisor and she said there are no supervisors to talk to you. Why didn't I read the reviews first before signing up. Match.com is a worse scammer than the men who are trying to contact me!

Date of experience: February 17, 2016
Florida
1 review
6 helpful votes
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I hate their automatic renewal without your consent, tons of con artists, catfish profiles and sex trafficking. This website has real poor and rude consumer service. You are better off going to the free dating sites and spending your money out on the town and meet someone the old school way. At least you know in the moment if there's a connection. Match is a waste of time.

Date of experience: March 25, 2016
Alaska
3 reviews
6 helpful votes
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Disappointing
February 23, 2017

The matches at least in my age group and area are awful. 45 to 63, Portland, OR. Unintelligent, no class, and men who don't take care of themselves or hide the fact they're bald with hats. Really? Do you think we don't know why you're always wearing a hat?! At least 3 emails sent to me were scams. I complained because I checked online and verified this and no one ever responded back to me from Match!

Date of experience: February 23, 2017
Utah
1 review
8 helpful votes
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This is probably the worse dating website you can imagine. There are very few actual people on the site looking for dating relationship. Most are pure scammers and Match does nothing to weed them out. Waste of your time and money stay away.

Date of experience: May 7, 2023
Australia
2 reviews
11 helpful votes
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Dont use Match
June 18, 2021

Worst site I have ever used Fake profiles/Scammers and a billing process you can only cancel is by cancelling your credit card. Google rates this site as No1, I will never believe a google search ever again.
I paid 6 months membership and got reply from 10 scammers and about 15 fake people (younger that the age i set claiming to be older) obviously no checks and balances. Dont believe computer search engines for rating web sites look for reviews of people who have tried them.

Date of experience: June 18, 2021
GB
1 review
3 helpful votes
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Avoid like the plague
November 7, 2015

Am quite a switched on person, so realised early on I was being messaged
By a scammer. However, tried to delete my photo and my details and am unable
To do it. Match.com not great at stopping taking money, so you will have to change your
Card. A lot of fake profiles, not valid and one main concern was a scammer using photos of a U.S. army serviceman, supposedly now living here in a Scotland. I genuinely thought he
Looked handsome. He does exist somewhere in the U.S. The poor guy probably has photos
Of himself and his family on Facebook etc and doesn't know that someone has copied them and used them. Well dodgy. Worryingly, it seems too easy to do.

Date of experience: November 7, 2015
Maine
1 review
2 helpful votes
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IMAGINE THE WORST DATE OF YOUR LIFE...
October 26, 2022

Navigating the Match.com website is worse. In fact, it's pretty close to impossible.
If you see someone you're interested in writing to, be careful... if you leave their profile page, it's next to impossible to get back to it.

Match sends out an almost daily email that says, "45 people have looked at your profile!' Hmmmmm. Is that supposed to be a good thing?... because while 45 people may have looked... zero have written. (Maybe Match should re-think that email. I would definitely stay away from this site.

After the first week I tried to quit, but I'd inadvertently signed up for three months. Getting out is a lot harder than getting in.

Don't do it!

Date of experience: October 26, 2022
Oregon
1 review
5 helpful votes
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After several years of subscribing, my 6 month subscription had ended. I was on my smart phone to hide my profile and accidentally clicked on the one click subscribe button. And of course, I was automatically billed for another 6 mos. I attempted to contact Match.com through their customer service link which is obviously intentionally difficult to find. Evidently, they don't want to provide customer support because they didn't reply in either case when I complained about my unintentional subscription. Therefore, I contacted American Express to get my money back. I got my money back, but Match blocked my account so that I can't even go into remove my photos or delete my profile

Date of experience: September 1, 2014
New York
1 review
4 helpful votes
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I have been on match.com for a couple years with no dates or promising leads and I decided to cancel my subscription. Match.com ignores these cancellations and keeps charging my PayPal account monthly. I can hardly believe that this is a isolated phenomena but rather a routine procedure with them. So be careful when you give them your payment information. They are hard to get rid of.

Date of experience: February 8, 2017
Rhode Island
1 review
5 helpful votes
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I have tried Match off & on for years and honestly have never met in person 1 single woman! I believe most members are male, many profiles are either fake, stale outdated or Match bots created to catch your cash or keep you as a paying member. For older folks like myself it's a complete waste of time/money and patience. Friends have confirmed the same basic complaints. Match also runs 8-10 other dating sites, they're all a waste of time! It's all a SCAM baby!

Date of experience: July 8, 2018
Missouri
1 review
7 helpful votes
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Think again before you pay a penny on this site. There is no one to help you with any problems you may have and there is no expert matching either. Worse yet most registered users are not really members so they can't respond to your emails unless they pay. Horrible idea, totally useless for dating. I have better luck at church meeting people.

Date of experience: May 9, 2015
Maryland
1 review
6 helpful votes
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I thought Match.com was trustworthy. I was wrong.

Never mind the awful site interface that is far inferior to free-to-use competitors like OKCupid. Never mind the massive number of bot profiles, the search algorithm that's only slightly better than random. Never mind the shocking $30-a-month price tag.

They are legitimate scam artists. They automatically renewed my subscription (after I went out of my way to turn that function off) and charged me for four months (!). Now I'm out $120 for a crap service that I never used.

Please, don't use Match.com. Almost any other dating site would be a better use of your time and money. They are jackals who prey on saps like me- don't be their next victim.

Date of experience: August 30, 2018
India
2 reviews
6 helpful votes
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Worked well for me
March 7, 2017

I don't understand why people give Match.com all these bad reviews. It worked well for me and I met a few nice ladies. It can be a hit and miss sometimes but my overall experience is good. At the end of the day you'll only find a handful good dating sites anyway: Match and Chemistry, Mingle2day, maybe eharmony. Period.

Date of experience: March 7, 2017

Overview

Match has a rating of 1.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
213
value
224
shipping
36
returns
56
quality
216
+48