website thubmnail of Match
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Washington
2 reviews
6 helpful votes
Follow Dan A.
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I recently got a membership to Match.com and it didn't take me long to notice how many of the profiles are no longer active or appear to have been abandoned a long time ago? I contacted Match.com customer service and asked why there were so many inactive profiles and if Match.com ever purges any of these profiles out of their system for non-use and they replied "we don't purge accounts that show inactivity". I believe this policy is in effect to give the impression Match.com has more users than they actually do? If Match.com were to purge inactive accounts new customers would quickly see how few people actively use the website and will end up leaving the website without purchasing a membership. This seems unethical and an unfair business practice that is solely used to manipulate future users into purchasing a membership. If you use Match.com keep in mind a majority of profiles that are going to show up as a "Match" are going to be inactive and/or abandoned user accounts.

Date of experience: March 4, 2022
Ohio
4 reviews
8 helpful votes
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Excellent and legitimate adult dating site.
November 1, 2021

I've had success with this site in the past. I've recent renewed my membership and continue to be impressed. I would highly recommend this. And also urge you to stay clear of fake sites such as Ashley Madison and Pure and Elite Singles.

Date of experience: October 30, 2021
India
2 reviews
13 helpful votes
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Haters gonna hate
December 12, 2016

If ya looking for some dating site with many users this site will get the job done and you can meet bunch of people. Better than craigslist or most other dating sites I've used so far. IMHO only alternative to Match is Mingle2day. But that's about it, no other site comes close. Haters gonna hate, don't pay attention to all the guys complaining.

Date of experience: December 11, 2016
California
1 review
3 helpful votes
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There is basically no site that has such a large selection of singles. Really, I am not crazy about Match and actually prefer Mingle2day and Tinder when I'm on business trips but you won't find a site that offers so many users. Don't know what everyone's complaining about, to be honest.

Date of experience: August 3, 2017
Arizona
1 review
2 helpful votes
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Going on three weeks
November 13, 2013

Going on three weeks. Match.com offers some great tools to work with. They are not without flaws (I'm 70. A couple "perfect matches" were in their 30's. That's trying to BBQ a steak with a pilot light.) I've exchanged e-mails with a couple of very nice ladies. I'd like to meet them, in person. Hopefully, I will.

Don't take this program too seriously. You will be disappointed. They have a huge base, but you have to do the work. I'm given the option to say "No, thank you." if I don't see a profile match. I'm given several tools to let someone know I'm interested without jumping right into an e-mail conversation.

I'd recommend this program to any of my single friends... dead or alive.

Date of experience: November 13, 2013
GB
3 reviews
1 helpful vote
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They ripped me off
June 25, 2016

Nice set up and their team did a great job with the overall layout of the website but they will bleed you dry once you sign up and agree to automatic payments from your bank account. Some of the irregular payments from my account were very small and random but all together amounted to far more than the agreed figure for a 3 month membership.
Although people do find partners on the site and I've even had some success myself, I just don't have respect for a company that sneakily rinses my wallet out like a rabid demon.
If you sign up watch your back or more importantly watch your bank account!

Date of experience: June 25, 2016
California
2 reviews
4 helpful votes
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Being a girl on an online dating site can be tough. There are so many guys who are either there for the wrong reasons or are just so awkward that it's painful. Match.com isn't really any better than any other dating site. BUT, it has more people so my chances of finding someone normal are just a teeny tiny bit better. Keep your fingers crossed for me. Match is my only hope...

Date of experience: August 18, 2009
California
9 reviews
29 helpful votes
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I am not too sure why some people hate this site so much, it does exactly what it says it will do... allow you to meet people you otherwise never would have met. Thousands of people have met their spouse on match.com and the cost is so minimal compared to what people spend on dating, both men and women. Yes they have recurring charges but big deal, just cancel when you meet someone. I have never heard of someone saying, gee I wish I didn't spend that 20 bucks a month to meet my husband.

Date of experience: June 15, 2010
California
1 review
4 helpful votes
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Match.com requires a paid membership to gain accessibility to members and send messages. There are some recommendations they make based on your search parameters called Highlights. But, to respond to a Highlight you need to spend an additional $3.00. A six month membership is already $150. I'm a fully paid member who can't message the profiles they send me without incurring additional expense. NOTE: There is no level of customer service worth contacting. There is no help line to call. You can only use email. Email responses and "solutions" from their representatives come from a book of canned responses and in trying to resolve an issue, I received "help" from five different reps. Match.com is a scam. I'll never recommend it.

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Lesson learned. I went back to Seek4Match
Which is a legit site, I used to have dates through them before the lockdown.
I have never felt more wronged than when dealing with Match. It is not a legit site. Obviously all women are being paid a commission, that's why all other forms of contact are blocked. No woman would talk on a free platform. They always make something up when it comes to a real meeting. Just avoid Match at all costs, you will do your wallet and your heart a big favor!

Date of experience: April 2, 2024
Canada
3 reviews
11 helpful votes
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I met Bruno 3 years ago. He has schizophrenia and bipolar disorder and narcissistic tendencies. He mentally and physically abused me and was charged with 5 counts of assault. He also verbally and sexually abused me and treated me with complete disrespect. This man is very sick and dangerous. He appears to be charming and friendly but he is not. Please ladies do not engage or get involved with this man He will hurt you and destroy you.
I added his picture.

Date of experience: April 1, 2024
Belgium
1 review
4 helpful votes
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Do you know how much time I wasted on Match? Two years!
Match gave me only one date with a selfish drama queen. It might have been a good service years ago, but it's not the case any longer. You can contact women endlessly going round and round in circles with no results. Match is not a client-oriented platform anymore. All they care about is getting as much of your money as possible. For this purpose they use fake accounts and bots.

Date of experience: July 17, 2023
Virginia
2 reviews
6 helpful votes
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Horrible Support
July 5, 2023

I reported a problem with their matching algorithm two months ago. During each interaction with customer support, I was told that they would escalate the issue and it will be fixed soon. In my corporate experience, escalation of a customer-facing production issue means no one goes home until the problem is resolved, usually in less than 24-hours. For match.com it apparently means they'll just keep stalling and placating the user. Either their tech team is incapable of diagnosing and resolving the issue, or they are so overwhelmed with other bugs in the software that this one is at the bottom of a long list of software issues. You have many other online dating vendors from which to choose, I suggest trying one of them.

Date of experience: July 5, 2023
California
1 review
10 helpful votes
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Complete rip off. They bill 8 months on a six month membership and make it difficult to stop being billed. Search criteria is a total scam and forces you to view only people they want and are clearly not compatible. This site is designed to steal your money. Just terrible and should be shut down over the financial scams alone!

Date of experience: January 26, 2022
California
7 reviews
23 helpful votes
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Suggest name change: Scam.com
September 16, 2021

Paid for a six month subscription. Have met twenty women. Nearly all of them seemed nice and genuine. But ultimately they revealed themselves as scammers, con artists and liars. Sometimes Match exposes the fake profiles but for the most part I find out the hard way. Definitely not worth the subscription price!

Date of experience: September 16, 2021
Arizona
4 reviews
15 helpful votes
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Match.com is a major predator of the online dating business clients. They suck you in with their shiny advertisements and how they match so many clients a year but really I think that's BS because once you are a member then the fun begins.
So the two major factors with finding a match are 1) present people who are near to you in other words I indicate how many miles from my location I would like to meet people. 2) I fill out a very comprehensive profile about me and the type of person I would like to meet. OK ready? 95% of the people that show up in my search or at least an additional half an hour away than what I had requested. Also anybody in that list who might be near where I live had nothing in common with me. Our profiles just don't match! But match Thinks they do. So ultimately match.com is an incredible rip off and waste of time. Stay away at all costs!

Date of experience: March 25, 2021
Washington
4 reviews
5 helpful votes
Follow Paul J.
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It's free, that's what they say. Finding a partner. Not at all, love is blind and so are you. Being a member gives them the right to charge you more. Weather it's a reply, or receiving one. Everyone has to pay. They know people will spend what ever it takes. Sad but true. A member faults promises. It's all about the money. You get no replies unless you pay more. That's the bottom line. It sucks being single. They rush you into it. Your. They just don't let you, or the ones you like. To talk to any one. Ya sucks for we that are looking for love. So easy to get sucked in.

Date of experience: March 21, 2023
Georgia
2 reviews
7 helpful votes
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Worst experience ever
September 7, 2022

At first I thought I snagged a deal ($80 for three months of premium) but it is a nightmare. I think I've had one match in 50 days. The boost did absolutely nothing. My profile is fine. I've sent tons of messages. Nothing. What a complete scam. And to think I had this service many years ago and had success while paying so much less.

Date of experience: September 7, 2022
Arizona
1 review
5 helpful votes
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Match seems more focused on making money than helping their clients connect. Even with their premium membership, I have a google ads feed on every page and annoying pop ups for micro purchases. Eharmony was super chill and a quality platform.I'd rather be on tinder than pay for match ever again.

Date of experience: April 15, 2023
Pennsylvania
1 review
1 helpful vote
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Match is a ripoff
June 1, 2024

I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. Instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.

Date of experience: June 1, 2024

Overview

Match has a rating of 1.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
213
value
224
shipping
36
returns
56
quality
216
+48