Dan A.

I bought a top of the line i9 3080 32mb ram computer for my daughter that lasted 2 1/2 months of use before both the displays stopped working. The warranty states "three years labor and one year parts". However, they don't tell you the three years labor is YOU potentially doing all the labor as I had to call customer service, informed it's a 45+ min wait, get added to call back list, finally getting a return call 3 1/2 hours later and finding out I'm the LABOR portion of the warranty as I sat on a call with tech support getting walked through how to remove the tempered glass case panels, unscrewing and uninstalling the video card and using my phone to zoom in on the motherboard to take a picture so I could read the fine print next to lights to help tech support determine what could be the problem? That isn't even the worst part of the process. I was given two choices...1. I could uninstall the video card, package it, mail it back and wait 10-14 business days for them to get a new video card shipped back to me. (3-4 week turnaround?) or 2. If I wanted faster service I could buy a replacement video card for $850, wait for it to be shipped in 10-14 days, remove old video card, install new video card and then use packaging to return the old video card for a refund that I'm sure would take a few days more to process. At least with option (2) I can buy a replacement card and at least have it shipped out in 10-14 days instead of having to wait with option (1) for my old video card to get shipped back to iBuyPower, processed and new video card sent out 10-14 days after (hoping 2-3 week turnaround?). Once again, all this warranty "LABOR" is being done by me, not being paid, no compensation, no computer skill, just being walked through process on the phone with computer tech department. In the end, it looks like my daughters computer will be down 2-3 weeks waiting on processing and parts shipments.

NOTE #1 ~ Warranty ~ "During this period, iBUYPOWER will repair or replace defective parts with new or reconditioned parts at iBUYPOWER option, without charge to you". This warranty claim is false as technical support had me helping with troubleshooting and removing parts and if I wanted replacement parts shipped faster I had to buy them again and claim a refund after sending back defective parts.

NOTE #2 ~ Warranty ~ "All original parts replaced by iBUYPOWER or its authorized service centers, become the property of iBUYPOWER". I don't mind this claim except when I asked if it would be quicker if I took the computer to an "authorized" service center for repair I was told by tech support there aren't any?

Finally, the iBUYPOWER warranty states after 30 days the customer is responsible for shipping charges so it may be nice to have 3 year labor (that customer may have to do) and 1 year parts warranty but it will only take a couple of problems before customers realize they are shelling out good money on shipping charges to get their warrantied computer repaired.

The computer was AWESOME when it was working and even with the problem I'm having to deal with I would still have dropped them from 5 stars to 3 stars but the warranty process is a nightmare and be ready to shell out more money unless you want to wait close to a month with no computer so based on customer pain using warranty I dropped rating to 2 stars and it won't take much more to drop it to 1 star if I'm honest.

I recently got a membership to Match.com and it didn't take me long to notice how many of the profiles are no longer active or appear to have been abandoned a long time ago? I contacted Match.com customer service and asked why there were so many inactive profiles and if Match.com ever purges any of these profiles out of their system for non-use and they replied "we don't purge accounts that show inactivity". I believe this policy is in effect to give the impression Match.com has more users than they actually do? If Match.com were to purge inactive accounts new customers would quickly see how few people actively use the website and will end up leaving the website without purchasing a membership. This seems unethical and an unfair business practice that is solely used to manipulate future users into purchasing a membership. If you use Match.com keep in mind a majority of profiles that are going to show up as a "Match" are going to be inactive and/or abandoned user accounts.