The Sound Of Vinyl US

Well I will say I purchased 2 albums and only 1/2 had shipped and I am not able to get any reply from the company regarding the last album waiting to ship. No phone number only email that sends out auto reply. I would not suggest purchasing from this company unless you like to just wait on a album. Would give zero stars if a option.

Ordered 3 albums on 02/03/2024. Received 6 albums, all the wrong albums. I sent them back on 02/23/24 per all of their e-mails (no phone service). Have not received the original albums nor a refund. This all started due to their error. I'm sure I will not get refunded and the process to get this resolved (thru emails) has been atrocious. Go elsewhere

This company advertised a two LP set by The Who - The Who Sell Out - on sale for $10. I purchased it and decided to buy another record because I would be able to combine shipping and not having to pay for the shipping on the 2nd record made it worthwhile to purchase. Well it turns out, they didn't have The Who record even though they advertised it. They sent me the 2nd record which I had to pay full shipping costs for. I told them I wanted to cancel the whole order as they couldn't provide me with the original record I wanted and I asked them to refund my whole purchase and I would send them the 2nd record back if they sent me a prepaid shipping label. After several unanswered emails, they suddenly refunded me $10 for The Who record but did not refund my whole purchase including the shipping. I was stuck with paying $9 dollars for shipping for a record I would have never purchased by itself. It was there mistake and error in listing a record for sale that they didn't have and they should have refunded my whole purchase and sent me a prepaid label to sent the other record back. Extremely poor customer service and unethical business practices listing records for sale that they don't have access to! Do not do business with them!

They said they shipped my order through DHL but they didn't. With the help of PAYPAL I finally got my money back after 2 months. Sound of vinyl never helped out at all. Real bush league outfit. Stay away.

I've ordered the reissue of The Weeknd "House of balloons" in november 2021: orders will be (as said...) shipped at the beginning of january. The january 5th, new email: We have been informed from the supplier that the release date has changed for the product(s) below that you have ordered.

1 x House Of Balloons LP - The Weeknd - LP2
The new release date is 04 June 2022.

And today, may 25th, the same:

We have been informed from the supplier that the release date has changed for the product(s) below that you have ordered.

1 x House Of Balloons LP - The Weeknd - LP2
The new release date is 01 December 2022.

Of course, they have my money since the first day i've ordered it.

Can it be worst? Is there a worst company in the world? I don't think so. One year to expect (maybe) receiving a LP... No, it's not a joke!

DO NOT BUY ANYTHING TO THIS COMPANY!

I've seem some people post about their recent orders from The Sound of Vinyl in regards to the ZABA Zoetrope Limited Edition Vinyl and I want to say that it has been atrocious. I ordered the Pre-Order through their site on July 19,2023. I was informed my order was confirmed on that day and they took my payment. They stated the expected ship date was August 25,2023. That was shortly after the Vinyl released, so I was fine with it.

Fast-forward to August 25,2023 and I get an email stating that there was going to be a small delay in my order and it was now expected to ship on or before September 1,2023. I understand shipping times have been crazy lately, so I wait...and wait...and wait some more

Now it's September 10,2023 and I get another email stating that I need to let them know if I still want to keep my order or if I want to cancel it and have ir refunded. Now I'm pissed. At this point I've seen people get theirs and it want any trouble at all to receive them.

Come to find out that The Sound of Vinyl sold multiple orders of this Vinyl that they didn't even have. They took all these people's money for a record they didn't even have that is limited edition, had no signs of restocking (thank goodness it recently restocked in US store), and is now being upsold on every market imaginable. So if I want this record, I'm going to have to fork over a ridiculous amount of money for a product I PRE-ORDERED.

So email their support team to ask if there's an update. I get a response a week later and they say they have no update, but they can refund the item for me. To which I respond that this is very upsetting due to the nature of this Vinyl (as mentioned before). I ask about the details of the refund and they state it will be refunded as STORE CREDIT because it has been so long since I ordered. I say absolutely not and ask for an escalation.

Two weeks later I finally hear back. They state the exact same thing in the last email, word for word. Copy and pasted. I point this out, since I'm assuming they can't see what the last representative said. Then they respond with the exact same message...with two words different. Now I'm ultra pissed. I call their store only to find they have NO active number.

So I email again, opening a new ticket. This worked because I was connected with someone new. They expressed their apologies and offered me a full refund to the original form of payment. So finally, after all this I get a refund. Which will be issued in 20 DAYS. I have no more room to complain at this point...just give me my money.

So here I am, with my money floating in the wind, hoping it actually is posted in 20 days. I ordered the restock from Glass Animal's US site and I think I'm going to lose it completely if that somehow gets canceled or doesn't make it to my house. I feel sorry for Glass Animal's for partnering with this company to sell their product. I mean the link to buy it was on their official site! There's no way they would endorse this company if they knew they were doing this.

This company is all good when everything goes smoothly and they get their money, but if you have even the slightest issue, be prepared for the worst customer service experience you will ever have.

They selectively respond to issues. When I asked to cancel an order, I was told it was too late bc it was shipping. When I asked for a return label for that order...well i can't tell you what they said bc it's been 5 days with no response.

I've spent a good amount of money here and have just been asking to return items i don't need.

With so many options online for purchasing records, I strongly suggest you go elsewhere.

Made a purchase in October 2022. I received my purchase approximately two weeks later. The problem is I did not receive what I actually purchased. I reached out to sound on vinyl and was asked to send a picture of what I actually received. They responded with an email stating that they would look into it. That was October. I have not heard from them since I reached out to them again early November and still have not heard from them. I reached out to them on Instagram and still have not heard from them so now I am sitting here with an album that I did not purchase and can't get any resolution on what I actually purchased. I will never order from them again I gave them a one star because that is the lowest I could give I would have preferred to give them zero stars.

I placed an order and immediately tried to cancel after making a mistake, no response. Order charge and it was delivered.

I preordered a Guns N Roses vinyl and they never sent it since they declared it backordered, so technically Sound of Vinyl sold a product they were not sure they were going to get. I waited for 2 months to see in case they could fulfill it but nothing happened. I then sent them an initial e-mail to request a refund, and they answered that if I want to solve anything about the order to respond to the e-mail thread in which I was already clear that I was asking for a refund. I responded with a confirmation that I wanted a refund but they NEVER replied again. I let about 3 days go by and I send them a reminder and a 2nd request to issue a refund. I just received an automatic e-mail with a number of a case to solve the issue, but again, NO actual response or action. After 11 days, I sent them 2 new e-mails that I was going to contact my credit institution to dispute the charge if they did not solve the problem. That's were I am, let's see.

Preordered Type O Negative Bloody Kisses Silver Vinyl. (2 copies. One for me, and one for a Christmas gift)
Received a small package. Didn't know it was from the Sound Of Vinyl UK because it was in a Significantly smaller than a box a record, or two might be in.
When I opened it, I found an invoice for both Type O records, but there were two double cassette albums from a group called Take That. Album called Odyssey.
Well, obviously, this isn't what I ordered. So far from what I ordered. Especially since the invoice reads what I actually did order.
I tried contacting them, now awaiting a response. I decided to write this because they are a UK company and it is a UK release. I doubt this will be an easy return.
Tried to upload photo, but won't let me.