Costumes

I'm a huge collector of NECA action figures, and they recently rolled out what they call Haul-A-Thon. A lot of what was released were Target exclusives, whether in store or in Target's website. However, there were a few items available to order on this website (costumes.com). The biggest selling items are the TMNT figures and Gargoyles. I placed an order for a TMNT Set and a Gargoyle figure on April 4,2022. Since then, I had seen a lot of complaints from people on Facebook saying their orders have been canceled. Today, on April 13,2022, 9 days after ordering, I checked the status of my order and it said it was canceled. No email. No notification. Needless to say, I was very upset and planned on emailing them about it once I got home. Maybe, an hour or so, after I had noticed the cancelation, I got an email about the cancelation with a 30% off code for my next order(which is explained that it is not valid for Haul-A-Thon items.) Aside from the figures I ordered, there isn't much else on that website that is appealing to me to even use that coupon, nor am I trusting enough of this website to even deliver if I did. I had never heard of this website before this Haul-A-Thon roll out, but figured since NECA was selling their products through their website, it would be trustworthy enough to do so. Unfortunately, I was wrong. I don't think I will ever place another order with them. If I give a website a shot, and they do this with my very first order from them, they don't get another shot. This isn't how I expect a company that's selling two of the top selling figures from NECA to conduct business. I'm very displeased with how this all went down, and they have lost my trust and further business.