ZulilyReviews 4,523

I've placed several orders with Zulily for women's clothing. I had one sizing issue where using the size chart resulted in the dress being too large. Sent email just to bring it to their attention, suggesting they double check it for accuracy. Received an apology email stating they would put a credit on my account for the full amount and to gift the dress to someone it would fit. Credit received and used. Great customer service and happy with quality of all items purchased to date.

I ordered three sweaters several weeks ago and I thought they were ok priced. After ordering, I went to Amazon (not always the cheapest) and found multiple sweaters/cardigans that I could wear to the office. My Amazon sweaters arrived within the week and were all under $20. I kept wondering where my Zulilly order was and it arrived two full weeks after Amazon. One of the sweaters was the same exact sweater, packaged the same exact way as Amazon sweater and was twice as much. No bueno. I just ordered some t-shirts, so let's see how this goes.

For years I used to love shopping on Zulily! There was always fun new things and overall I was happy with the quality. There were a few items that differed from the picture, but with the inexpensive cost of the items and their very liberal return policy it was an acceptable risk to shop.
After a time, it always seemed to be the same/similar items for sale, just branded differently so I quit the site for a while.
I just came back to try their website again and am beyond disappointed. You used to be able to make a purchase (some items sell out quick) and then get free shipping for the rest of the day. Now, apparently, there is a shipping charge for every checkout in the same day. Unacceptable.
The prices are just okay now, not great deals like they used to be.
As with all online shopping, sometimes the size you get doesn't fit and you need a size up or down, now you have to pay for returns and then pay to ship the replacement!
Unless it is a screaming deal I do not recommend shopping on Zulily.

I spent hours shopping the site. Literally hours! My kids and I picked out clothing and we so excited, until I went to check out. $250 worth of merchandise and I have to pay shipping? Are you kidding? How do they compete with other online retailers? Plus, none of my items would ship for a month! What a huge waste of the better part of two days. Now I have disappointed kids. Btw, I'm going to find the clothing I need elsewhere for free and fast shipping because literally everywhere else I shop offers that. Don't waste your time with Zulily. (By the way, when I started shopping the banner ad said free shipping was available and items ship quickly, so it was totally reasonable that I would think my huge order qualified for free shipping and at least some of my items would ship quickly).

I bought a dress from Zulily, Sucreface. It looked like a retro dress on the picture. I am size 2, but i ordered size 4, just in case. What i received yesterday has nothing to do with the picture. First of all the dress is sooooo small that it fits my 7 year old daughter. I do not understand how can they sell things and not verify them. With their return policy, i have to keep this dress, which is totally unfair. I was deceived by the size and the look of the dress. It was the worst experience ever.

I wanted to add an item to a return that I had not shipped yet. Zulily said no, I had to purchase another label. I had not sent the package. They will do anything to extract additional fees from their customers. The company matches their clothes. CHEAP

I have learned to buy nothing other than a major brand they are promoting. Even then, i may look and find the item cheaper elsewhere. Things can take several weeks to get. They may post that an item is sent and coming by UPS, but most times it is actually coming from china. Everything is poorly made and overpriced. Often i go and look on ebay for the item they list and pay. 99 rather than their 9.99. Returns are a whole other scam. You can return something for $8.99. They say that you may add 5 other things, but it has to be from a little list of items that they have selected. Of course that list is of the cheapest things that you bought. I returned stuff over a week ago. I havent heard anything back yet. They also will not refund to anything other than a store credit.