mary p.

I was excited to go in for a color and a cut. The website offers a discount for 1st time customers. When i went for the appointment, the ulta employee seemed ok. I told her about why i hate going to salons. They push you toward what they want. She went on and on about how awful that is. It wasnt until after i left that i realized that same thing happened again. She talked me out of a cut that i wanted and she simply did a trim. I also wanted a lighter color, but she really just ended up doing my roots. She said that SHE liked the color that it already was. I feel so stupid, but that is what happened. When i left and paid at the register i realized that i was charged for a full cut, full color and there was no discount. I wont return of course.

I have learned to buy nothing other than a major brand they are promoting. Even then, i may look and find the item cheaper elsewhere. Things can take several weeks to get. They may post that an item is sent and coming by UPS, but most times it is actually coming from china. Everything is poorly made and overpriced. Often i go and look on ebay for the item they list and pay. 99 rather than their 9.99. Returns are a whole other scam. You can return something for $8.99. They say that you may add 5 other things, but it has to be from a little list of items that they have selected. Of course that list is of the cheapest things that you bought. I returned stuff over a week ago. I havent heard anything back yet. They also will not refund to anything other than a store credit.

I bought a $50.00 restaurant gift card and received an ecard with a 0 balance. Paypal said that i had to deal with the restaurant that the giftcard was for. The restaurant doesnt hve online contact and it is in a place that i will travel to. I cant just walk in.
Paypal wasn't even nice or helpful about the situation. They simply refused any further contact and would not even answer my questions. Im out $50.00. I will never make a purchase from them again.