Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
So, for the most part I love Zulily. I love the products they sell, the uniqueness of the clothing they offer, the prices for purchasing. Shipping is awesome. Sometimes when the sizing chart is wrong, and the item doesn't fit, it is not cost effective to return the item, so I am stuck with what to do with something that doesn't fit. I do wish they would go back to how they used to give a broader description of the items from right within the email, and also give back the ability to add something to favorites without having to click on the item to go into the description page to add to favorites, because sometimes after you do that, it does not take you back to the same spot on the previous page causing a lot more time scrolling to find where you left off.
I love everything I have got, only a few things were disappointing but overall it's great.
So nice to go home to a package waiting for me...
Great stuff at nice prices. Always fun to shop. Great for holiday shopping. Everyone loves the things I find- always asking where I found "it".
I am a very loyal Zulily customer and tell people about Zulily all the time, as I have for years. I can honestly say the customer service is stellar. I had one negative (by negative I mean she was not friendly, helpful or polite and tried to get off the phone quickly) customer service experience in over 8 years. The other 100+ phone calls (that is pure guessing on my part) I have made with questions, etc... Have been handled with pure professionalism and kindness, going above and beyond.
My one criticism has always stayed the same: shipping gets expensive! For someone who loves the site and wants to go on daily, the idea of finding something I love makes me a little ill if I have to pay shipping again for one thing when I just paid shipping yesterday. I would love a plan like Amazon Prime with a one time payment for shipping. C'est la vie.
I still peruse at my seller's risk. The prices are too great! Love Zulily!
I love the selection and the prices, the wait is sometimes a little long but when my items arrive I am very happy...
It's fun to see a variety of stuff. I wish most orders arrived quicker though. Customer service is excellent.
I love zuilly for shoes and other items but their clothes never fit. I always go by the size charts and they are either huge or too small never the correct size. But for shoes and other things they are great.
I go to zulily for everything you could possibly imagine, and now with boxed events I can even get groceries!
I am always 100% happy with my Zulily experience. Great customer service, great prices. Always something new to see & many great brands that I wouldn't have tried otherwise.
Have been shopping this site for years and love it! I'm always recommending this company to people looking for anything!
I've always had excellent service, and products when shopping with Zulily. If there is a problem with a product, the service people are very quick to take care of it for you.
Zulily sells good products at good prices and has excellent customer service, good site to shop on
Have a vary diversified products but usually the size is wrong and most of the clothing is made of cheap materials. I have donated soooooo many items. Too much of hassle to return and you lose even more with return shipping.
Good deals on baby/kids clothing so I'll probably stick with that line in ordering.
Several things. Shipping takes a LONG time at times - 4 to 6 weeks. The other problem I've had as of late is the inconsistency of sizing. I've not changed size in a year and I tend to stick with the same manufacturer, however the last few times I've ordered something, it didn't fit - too small. Too small ranging from a snug to WAAAAY too small. I recently bought several tops that were completely missized. My mother is 4 dress sizes smaller than me and it was too tight on her! It's depressing. I'm in the middle of a move right now, I have some things I need to return and after I pay my card down some, I think I'll try things that aren't clothes. Hope you can get the size issue addressed. There are some beautiful clothes here, but I'm very wary of purchasing any more.
Me gusta mucho el trato al cliente, siempre te resuelven tus dudas y problemas y siempre de buena manera, jamas he tenido un problema sin resolver con ellos, me encanta el costumer service.
Have always been happy with my purchases for great grandchildren or myself. Plan on doing more shopping with the upcoming months leading up to Christmas
I've experience some bizarre situations with some of my purchases. The buyers really needs to be picky with choosing vendors to do business with.
I've been buying for a few years now, I had a few issues in the beginning as the company works a bit different than most, but because I can't find more beautiful styles anywhere else I learned how to shop for my body size and learned the materials for sizing, every single day I could find something I can't live without and if you could see my 2 closets you would understand, I am a walking billboard for Zulily and have had hundreds of people ask me where I got whatever it is I'm wearing that day, right down to the shoes.
Prices are good but not always the best.
Don't care for the return process and charges.
Other companies offer free shipping.
I have some great purchases and some terrible.
Also some products ship from other countries and take way too long.
Have had missing orders and received wrong stuff.
Love the new sale items everyday. It's a little addictive but I have found some great deals. I like the fact that that the fabric content is listed on clothing items. Return policy isn't my favorite, but I am careful with what I purchase do I do t usually need to return items
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members