Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
I have ordered many things from Zuilly and shopped here often. Not anymore. One of my orders was lost by UPS. It was a combination of 5 orders. No follow up from customer service. I used a combination of Paypal, Zuilly Credit Card and a Visa. I know my PayPal was credited but I do not know about the others. Impossible to tell from their website. This experience has turned me off. Once you pay this company takes no responsibility for shipping problems or customer follow up.
There a few brands on Zulily you can't really trust. I have gotten some good bargains, also some cheap looking clothes that I wouldn't wear. The kitchen products seem really great and I've not been disappointed. But I do shop Zulily and try to very careful what I order.
I would say that i am satisfied with 95% of my purchases with Zulily. If you get credit with Zulily and you use their credit card sometimes it is a little confusing. Call them if you have some troubles with the services they are very willing to help you. I have had excellent services with Zulily. The only problem i have is the wait time for receiving your order. I live in a rural area so there could be many factors for that. I do love Zulily and i hope you will give them a chance and consider them for online purchases. Best wishes.
Zulily has great customer service: exchanges and returns are a breeze. The abundance of information provided on each product is also greatly appreciated. I love the sizing charts. Shopping with Zulily is so addictively relaxing, sometimes I log on to just "window shop"!
I love shopping for all kinds of things and Zulily provides this. Great deals and variety of items.
You never know what is going to be available (although they do give hints about upcoming events). Especially love the afternoon limited time sales (usually 18 hours). Customer service will definitely try to make it right if you get a wrong or broken item.
Zulily has the most fabulous items and finds! I have found numerous birthday and holiday gifts that I haven't seen elsewhere. The quality of items I've bought has always great. They are a very professional company. They take care of their customers with a smile in there voice and quickly. I've had to return only one items, but the refund was a lot faster than most places. I didn't run into any issues at all. I will continue to buy many fun and functional items; all at great prices!
I love the variety of products you can buy and the prices, It does take long to get orders, but returning is easy too. Have purchased many, many items!
I have received numerous items from Zulily and been delighted with all of them. Today an item came but sadly it was broken in transit... Zuliy's packaging was excellent but the manufacturer's internal packaging was not... and so the glass item self-destructed. I called Zulily and I failed to get the lady's name but she was so nice and helpful. My problem was solved and I am even more in love with Zulily for having such great employees in addition to great products. Thank you, Suzanne Danna-Harlan, Baton Rouge, LA
I enjoy looking at all of the fun items that Zulily has. I recently received a blouse that has a beautiful color and pattern. The description stated that it was a cotton and spandex combination for stretch, however it is all cotton and and very coarse texture and quite thin. Not sure the quality is there for the price. Have another one on the way but don't expect it will be as described either. Usually items meet expectations, especially with well known brands, however in this case a bit disappointed that the description doesn't match up with the actual product.
It's so much fun to see what Zulily has to offer each day. All items I have received have been of great quality with low prices. I love the single shipping price. I usually go crazy after I have free shipping.
I love Zully! I think its a great idea! The only disadvantage for me is I feel 7.99 is a lot for shipping and it makes it hard for me to order sometimes. Its nice that you offer free shipping for the day however I'm usually scrapping up money to get something I like its hard to place multiple orders in one day. It would be cool if it last at least till your next order! Just a thought
I have been buying from them for many, many years~~ have received a few items broken in shipping... c / s were great in refunding my $$. A few items did not work out due to sizing, and a few items I didn't think were quality merchandise. Again c / s were very helpful and pleasant. Overall I get a lot of beautiful home decor, collectibles, and kids clothes, up to jackets for men. And kitchen. I recommend them for sure. Sometimes I feel s / h is a bit high tho.
Such a wide variety of products at great prices. I've ordered so many things and I'm never disappointed.
I have brought a lot of items from Zulily. Some of my items have been good and bad. Over all I enjoy shopping at Zulily.
I love that you can shop on one site and find just about everything you need. Zulily brings the best brands from all over the world. The more you check the site the more unique products you can find.
Zulily has provided another great shopping option for me. A wealth of options from fashion to accessories to home decor and kitchen items. Between Zulily and a few other online sites, I rarely have to darken the door of a physical store, which I love. I always carefully refer to size guides before ordering. Since their association with QVC, shipping timeframes have improved and there's a return option. Will continue to shop on this site!
One of my last orders arrived with a broken mirror due to poor packing of the order. This is the second time poor packing has been an issue. I have decided that I will not order anything that is breakable. It's not worth the hassle. Also I feel if you could fill orders quicker, you would get more business. Also waitlist orders take a long time to return to stock.
They are not good at returns at all! They like to cancel orders then offer the product again at higher price. Things always look better online then in person. I have a few things I like I've bought from them but I also have a whole lot I've never worn after trying on because they don't always fit the same. I truly need to stop looking at their sight especially after they canceled my orders on me and then offered at higher price later.
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.