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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
Maryland
1 review
0 helpful votes
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Unique
September 9, 2019

I have ordered many things from Zuilly and shopped here often. Not anymore. One of my orders was lost by UPS. It was a combination of 5 orders. No follow up from customer service. I used a combination of Paypal, Zuilly Credit Card and a Visa. I know my PayPal was credited but I do not know about the others. Impossible to tell from their website. This experience has turned me off. Once you pay this company takes no responsibility for shipping problems or customer follow up.

Date of experience: September 7, 2019
Maine
1 review
0 helpful votes
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Some good/Some bad
September 9, 2019

There a few brands on Zulily you can't really trust. I have gotten some good bargains, also some cheap looking clothes that I wouldn't wear. The kitchen products seem really great and I've not been disappointed. But I do shop Zulily and try to very careful what I order.

Date of experience: September 7, 2019
Illinois
1 review
0 helpful votes
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I would say that i am satisfied with 95% of my purchases with Zulily. If you get credit with Zulily and you use their credit card sometimes it is a little confusing. Call them if you have some troubles with the services they are very willing to help you. I have had excellent services with Zulily. The only problem i have is the wait time for receiving your order. I live in a rural area so there could be many factors for that. I do love Zulily and i hope you will give them a chance and consider them for online purchases. Best wishes.

Date of experience: September 7, 2019
Florida
1 review
0 helpful votes
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Easy to navigate
September 9, 2019

Zulily has great customer service: exchanges and returns are a breeze. The abundance of information provided on each product is also greatly appreciated. I love the sizing charts. Shopping with Zulily is so addictively relaxing, sometimes I log on to just "window shop"!

Date of experience: September 7, 2019
Michigan
1 review
0 helpful votes
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Awesome
September 9, 2019

I love shopping for all kinds of things and Zulily provides this. Great deals and variety of items.

Date of experience: September 7, 2019
Texas
1 review
0 helpful votes
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You never know what is going to be available (although they do give hints about upcoming events). Especially love the afternoon limited time sales (usually 18 hours). Customer service will definitely try to make it right if you get a wrong or broken item.

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
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Exceptional
September 9, 2019

Zulily has the most fabulous items and finds! I have found numerous birthday and holiday gifts that I haven't seen elsewhere. The quality of items I've bought has always great. They are a very professional company. They take care of their customers with a smile in there voice and quickly. I've had to return only one items, but the refund was a lot faster than most places. I didn't run into any issues at all. I will continue to buy many fun and functional items; all at great prices!

Date of experience: September 7, 2019
Virginia
1 review
0 helpful votes
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Shop it everyday!
September 9, 2019

I love the variety of products you can buy and the prices, It does take long to get orders, but returning is easy too. Have purchased many, many items!

Date of experience: September 7, 2019
Louisiana
1 review
0 helpful votes
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I love Zulily!
September 9, 2019

I have received numerous items from Zulily and been delighted with all of them. Today an item came but sadly it was broken in transit... Zuliy's packaging was excellent but the manufacturer's internal packaging was not... and so the glass item self-destructed. I called Zulily and I failed to get the lady's name but she was so nice and helpful. My problem was solved and I am even more in love with Zulily for having such great employees in addition to great products. Thank you, Suzanne Danna-Harlan, Baton Rouge, LA

Date of experience: September 7, 2019
Oregon
1 review
0 helpful votes
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Review Zulily
September 9, 2019

I enjoy looking at all of the fun items that Zulily has. I recently received a blouse that has a beautiful color and pattern. The description stated that it was a cotton and spandex combination for stretch, however it is all cotton and and very coarse texture and quite thin. Not sure the quality is there for the price. Have another one on the way but don't expect it will be as described either. Usually items meet expectations, especially with well known brands, however in this case a bit disappointed that the description doesn't match up with the actual product.

Date of experience: September 7, 2019
Virginia
1 review
0 helpful votes
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Great
September 9, 2019

Fast delivery wonderful products low prices love the service the best company they have fastastic items

Date of experience: September 7, 2019
Oregon
1 review
0 helpful votes
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It's so much fun to see what Zulily has to offer each day. All items I have received have been of great quality with low prices. I love the single shipping price. I usually go crazy after I have free shipping.

Date of experience: September 7, 2019
California
1 review
0 helpful votes
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I think Zully is great!
September 9, 2019

I love Zully! I think its a great idea! The only disadvantage for me is I feel 7.99 is a lot for shipping and it makes it hard for me to order sometimes. Its nice that you offer free shipping for the day however I'm usually scrapping up money to get something I like its hard to place multiple orders in one day. It would be cool if it last at least till your next order! Just a thought

Date of experience: September 7, 2019
Indiana
3 reviews
0 helpful votes
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I have been buying from them for many, many years~~ have received a few items broken in shipping... c / s were great in refunding my $$. A few items did not work out due to sizing, and a few items I didn't think were quality merchandise. Again c / s were very helpful and pleasant. Overall I get a lot of beautiful home decor, collectibles, and kids clothes, up to jackets for men. And kitchen. I recommend them for sure. Sometimes I feel s / h is a bit high tho.

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
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Great deals
September 9, 2019

Such a wide variety of products at great prices. I've ordered so many things and I'm never disappointed.

Date of experience: September 7, 2019
New York
1 review
0 helpful votes
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I have brought a lot of items from Zulily. Some of my items have been good and bad. Over all I enjoy shopping at Zulily.

Date of experience: September 7, 2019
New York
4 reviews
0 helpful votes
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I love that you can shop on one site and find just about everything you need. Zulily brings the best brands from all over the world. The more you check the site the more unique products you can find.

Date of experience: September 7, 2019
North Carolina
1 review
0 helpful votes
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Great shopping option!
September 9, 2019

Zulily has provided another great shopping option for me. A wealth of options from fashion to accessories to home decor and kitchen items. Between Zulily and a few other online sites, I rarely have to darken the door of a physical store, which I love. I always carefully refer to size guides before ordering. Since their association with QVC, shipping timeframes have improved and there's a return option. Will continue to shop on this site!

Date of experience: September 7, 2019
New Hampshire
1 review
0 helpful votes
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One of my last orders arrived with a broken mirror due to poor packing of the order. This is the second time poor packing has been an issue. I have decided that I will not order anything that is breakable. It's not worth the hassle. Also I feel if you could fill orders quicker, you would get more business. Also waitlist orders take a long time to return to stock.

Date of experience: September 7, 2019
Indiana
1 review
0 helpful votes
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They are not good at returns at all! They like to cancel orders then offer the product again at higher price. Things always look better online then in person. I have a few things I like I've bought from them but I also have a whole lot I've never worn after trying on because they don't always fit the same. I truly need to stop looking at their sight especially after they canceled my orders on me and then offered at higher price later.

Date of experience: September 7, 2019

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
Seattle, WA, United States
+216