ZulilyReviews 4,523

1. Interface should be more user friendly
2. More refinements by category i. E. price, size, color, etc. I like to be able to see prices from low to high, etc. It seems like you had that at one time.
3. Imported good's size charts are not reliable for USA customers. Generally, always too small.
4. Believe customer when products are damaged, ill fitting, sized incorrectly and allow for free prepaid returns and refunds in manner paid, NOT STORE CREDIT.
5. Devise some way to ship fast. We wait 10 or more days for items to be shipped to you only for you to ship to us. It's ridiculous. You allow BOXED to drop ship.
6. Package items better with bubble wrap or whatever is necessary for item to arrive in good condition. I ordered some bras for my granddaughter and the underwire was warped because it was sent in a thin plastic bag.
7. There's more to life than TUNICS. Good grief.
8. If you have to change strategy from new products daily, then do so. Since brick and mortar stores are closing, you need to up your game. Same old brands are redundant.
9. I've shopped your site since the beginning when you were selling children's items and maternity items. You've evolved which is good but just not good enough to be sustainable imo. I on your site daily and do not purchase nearly what I used to buy due to reasons I have listed above. Your company used to be unique and had it's own little niche. Now, it seems as though you are trying to run up against the big boys (although you've been bought out years ago). You can't: Not on price, availability, delivery.
10. You need some young bright smart people who are hipped to the ecommerce to shake things up by doing their homework on what is your target market and sell to them. But slow shipping, inferior products, refusal for consumers to get a refund just store credit, having to pay to return the inferior products in some cases, lack of better vendors does not sit well with me and I am a somewhat loyal customer, will not keep you in business and remain profitable.
11. Since I'm a plus size woman, check out the brands on COEDITION'S site. I'm sick of your current brands except for a few.
12. Wish you would find better uniform brands than French Toast and? Polo. This year I shopped at Jcpenney online. If you can get with a good brand with good prices with fast shipping and free returns, parents/grandparents may shop on the site. School supplies are another matter. Your prices are ridiculously high.
I know that I've been critical. Hope you will take what you need and discard the rest.

For me, my opinion of Zulily depends on what I'm shopping for. I no longer buy clothing from this site, UNLESS I know the manufacturer/maker of the garment. I absolutely will not buy "no name" clothing because in my experience those items are of inferior quality & not worth the money. I've also noticed that the prices are rising & I don't really consider Zulily to be a "bargain" or outlet store at all anymore. I'm hoping, without much hope, that Zulily's quality will go up & their prices down.

If one exercises patience, you will find some incredible deals on Zulily. I buy all my linens from here and have been able to redo all the linens in 3 bedrooms for less than $300. That includes the comforter/quilt sets, sheets, pillows, mattress toppers, blankets and curtains. I even have back-up comforter/quilt sets for each room too so I can swap out while cleaning. A necessity with indoor pets that love to share your bed. The key is patience. I never buy the first time I see something I want unless it's a one day only sale item because it will usually be cheaper in another sale later on. You also must be prepared to wait to actually get the item because they rarely ship out quickly and when they finally do ship, it's at least another week to get it. I have found that it usually takes 4-6 weeks to receive anything from them which seems unreal in the age of 2-day delivery. It would be a great site if they shipped as soon as the sale ended instead of waiting several weeks. So if you need something by a certain date it would not be wise to shop from here.